Full House Resorts
Entertainment/Event Coordinator
Full House Resorts, Cripple Creek, Colorado, United States, 80813
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Performs excellent customer service skills and upholds 4-star standards. Delivers positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees. Performs casino promotions, drawings, tournaments, entertainment shows, live performances, music acts, and special events—including themed entertainment experiences and off-property entertainment activations. Log, track, and maintain ongoing spreadsheet records for various promotions and entertainment activities. Assists with hiring, scheduling, disciplining, and developing the Marketing Coordinators staff. Monitor and order all departmental and operational supplies in a timely manner to ensure uninterrupted operations. Identify, negotiate, and book high-quality entertainment acts—from local talent to regional headliners—for special events, holiday celebrations, and recurring entertainment series. Maintains a general awareness of company-wide marketing needs and keeps the Marketing Director informed of any concerns. Acts to handle difficult guests, vendors, and employees in a diplomatic, courteous, and positive manner. Responsible for ensuring all marketing signage is updated, including TVs, posters, and bulletin boards. Proofreads all marketing materials. Uses Synkros Gaming Management System to update customer information. Communicates accurate information about the casino and performs related administrative support duties effectively and promptly. Performs a variety of administrative support duties, including customer service, secretarial, scheduling, word processing, data entry, statistical, financial analysis, creating spreadsheets, report writing, recordkeeping, copying, faxing, delivery and distribution of mail, and other general office support activities. Promotes all gaming activities and is knowledgeable about slot machine payouts, operations, and club membership. Promotes and signs customers up for Players Club cards. Promotes entertainment offerings through personal guest interaction, on-floor announcements, and coordination with marketing channels to maximize attendance and engagement. Develops and maintains effective working relationships and good customer service skills with all guests and employees. Responds to questions from guests promptly and accurately. Provides personal attention to guests and assists with information on obtaining change, gaming rules, verification of winnings, and other assistance, as necessary. Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations. Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business. Performs other duties, including special projects, as needed and directed.
QUALIFICATION REQUIREMENTS:
Demonstrated experience booking, coordinating, and promoting entertainment events, as well as organizing casino promotions and activities. Prior management or supervisory experience is preferred. Demonstrated experience developing and maintaining positive relations with applicants, guests, vendors, and employees. Demonstrated experience performing within specific deadlines or under pressure. Demonstrated experience in problem-solving, organizing, and prioritizing work. Demonstrated experience with graphics, spreadsheets, and analysis programs. EDUCATION AND/OR EXPERIENCE:
Bachelor’s Degree in Marketing,
Entertainment Management , or equivalent in education and experience. Two (2) or more years of promoting events and/or booking entertainment, preferably in a casino environment. One (1) or more years of leadership or managerial experience. Knowledge of gaming regulations and procedures. CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a valid and current State of Colorado Gaming License. PHYSICAL DEMANDS:
Essential duties involve sitting while completing paperwork, answering the telephone, or using a computer with standard breaks. Essential duties include occasional kneeling, squatting, bending, and crouching. Essential duties involve frequent brisk walking, climbing stairs, stretching, standing, reaching, lifting, and pushing materials, supplies, and equipment. Essential duties require lifting up to 30 pounds and working a flexible work week, including weekends, with additional hours routinely required.
COMPENSATION AND BENEFITS:
$25.00+ hourly based on experience
Full House Resorts provides a robust benefits package for all employees and eligible family members, including:
Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage. For the employees, Full House Resorts provides:
Financial Security: Life insurance, disability coverage, and supplemental benefits. Retirement Savings: 401(k) plan with company matching after one (1) year of service. Paid Time Off: Generous PTO program. Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park. Wellness Perks: Complimentary local gym membership. Professional Growth: Tuition reimbursement and career development opportunities. Exclusive Discounts: Employee savings on hotel and resort services.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Performs excellent customer service skills and upholds 4-star standards. Delivers positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees. Performs casino promotions, drawings, tournaments, entertainment shows, live performances, music acts, and special events—including themed entertainment experiences and off-property entertainment activations. Log, track, and maintain ongoing spreadsheet records for various promotions and entertainment activities. Assists with hiring, scheduling, disciplining, and developing the Marketing Coordinators staff. Monitor and order all departmental and operational supplies in a timely manner to ensure uninterrupted operations. Identify, negotiate, and book high-quality entertainment acts—from local talent to regional headliners—for special events, holiday celebrations, and recurring entertainment series. Maintains a general awareness of company-wide marketing needs and keeps the Marketing Director informed of any concerns. Acts to handle difficult guests, vendors, and employees in a diplomatic, courteous, and positive manner. Responsible for ensuring all marketing signage is updated, including TVs, posters, and bulletin boards. Proofreads all marketing materials. Uses Synkros Gaming Management System to update customer information. Communicates accurate information about the casino and performs related administrative support duties effectively and promptly. Performs a variety of administrative support duties, including customer service, secretarial, scheduling, word processing, data entry, statistical, financial analysis, creating spreadsheets, report writing, recordkeeping, copying, faxing, delivery and distribution of mail, and other general office support activities. Promotes all gaming activities and is knowledgeable about slot machine payouts, operations, and club membership. Promotes and signs customers up for Players Club cards. Promotes entertainment offerings through personal guest interaction, on-floor announcements, and coordination with marketing channels to maximize attendance and engagement. Develops and maintains effective working relationships and good customer service skills with all guests and employees. Responds to questions from guests promptly and accurately. Provides personal attention to guests and assists with information on obtaining change, gaming rules, verification of winnings, and other assistance, as necessary. Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations. Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business. Performs other duties, including special projects, as needed and directed.
QUALIFICATION REQUIREMENTS:
Demonstrated experience booking, coordinating, and promoting entertainment events, as well as organizing casino promotions and activities. Prior management or supervisory experience is preferred. Demonstrated experience developing and maintaining positive relations with applicants, guests, vendors, and employees. Demonstrated experience performing within specific deadlines or under pressure. Demonstrated experience in problem-solving, organizing, and prioritizing work. Demonstrated experience with graphics, spreadsheets, and analysis programs. EDUCATION AND/OR EXPERIENCE:
Bachelor’s Degree in Marketing,
Entertainment Management , or equivalent in education and experience. Two (2) or more years of promoting events and/or booking entertainment, preferably in a casino environment. One (1) or more years of leadership or managerial experience. Knowledge of gaming regulations and procedures. CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a valid and current State of Colorado Gaming License. PHYSICAL DEMANDS:
Essential duties involve sitting while completing paperwork, answering the telephone, or using a computer with standard breaks. Essential duties include occasional kneeling, squatting, bending, and crouching. Essential duties involve frequent brisk walking, climbing stairs, stretching, standing, reaching, lifting, and pushing materials, supplies, and equipment. Essential duties require lifting up to 30 pounds and working a flexible work week, including weekends, with additional hours routinely required.
COMPENSATION AND BENEFITS:
$25.00+ hourly based on experience
Full House Resorts provides a robust benefits package for all employees and eligible family members, including:
Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage. For the employees, Full House Resorts provides:
Financial Security: Life insurance, disability coverage, and supplemental benefits. Retirement Savings: 401(k) plan with company matching after one (1) year of service. Paid Time Off: Generous PTO program. Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park. Wellness Perks: Complimentary local gym membership. Professional Growth: Tuition reimbursement and career development opportunities. Exclusive Discounts: Employee savings on hotel and resort services.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.