Improvix Technologies, Inc.
ServiceNow Business Analyst (Secret Clearance Required)
Improvix Technologies, Inc., Washington, District of Columbia, us, 20022
Job Title: ServiceNow Business Analyst
Location:
Remote Clearance:
Secret Clearance Required Company:
Improvix Technologies
Job Overview:
We are seeking a detail-oriented and highly motivated ServiceNow Business Analyst to join our team supporting our Federal customer. The ideal candidate will have a solid background in requirements analysis, process improvement, and ServiceNow implementation. They will serve as the bridge between business needs and technical solutions, ensuring alignment and delivery of effective ServiceNow-based solutions.
Responsibilities: Requirements Gathering: Work closely with stakeholders to gather, document, and analyze business and functional requirements for ServiceNow implementations. Develop user stories, acceptance criteria, and backlog items to support agile delivery.
Process Analysis and Improvement: Analyze existing workflows and identify opportunities for process improvements using ServiceNow modules. Collaborate with stakeholders to optimize IT Service Management (ITSM) processes in alignment with business objectives.
ServiceNow Solution Development: Assist in the configuration and customization of ServiceNow applications, including ITSM, ITOM, CMDB, and the Power Platform. Support the development of dashboards, reports, and automation tools using ServiceNow capabilities.
Testing and Validation: Create and execute test plans, test cases, and scripts to validate ServiceNow configurations. Ensure data integrity and accuracy through rigorous testing and troubleshooting.
Stakeholder Communication: Act as the primary liaison between the business and technical teams to ensure alignment and delivery of project goals. Provide regular project updates and facilitate solution demonstrations for stakeholders.
Documentation: Produce and maintain high-quality documentation, including business process workflows, technical specifications, and user guides.
Required Qualifications:
Bachelor's degree in Computer Science, Information Systems, or a related field. Minimum of 5 years of professional experience as a Business Analyst, with at least 2 years focused on ServiceNow implementations. Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, and CMDB. Experience with agile methodologies and tools (e.g., JIRA, Azure DevOps). Proficiency in process mapping and requirements documentation. Knowledge of ServiceNow scripting (e.g., JavaScript, Glide API) and dashboard/report creation. Familiarity with SQL and data analysis techniques. Exceptional communication, presentation, and stakeholder management skills. Preferred Qualifications:
ServiceNow Certified System Administrator or equivalent certifications. Experience with ServiceNow integrations using REST/SOAP APIs. Familiarity with Power Platform (Power BI, PowerApps, Power Automate). Experience working in a federal government environment. Strong knowledge of ITIL best practices.
At Improvix Technologies, Inc. we understand the importance of secure and reliable IT solutions. To this end, our stellar track record highlights our consistent delivery of cost-effective, strongly-secure, and highly-integrated IT solutions that exceed customers' expectations and enhance the Government's technology landscape. We invite you to join our dynamic organization serving federal and corporate clients. Improvix Technologies offers competitive salaries and a comprehensive benefits package to provide our employees with financial and health protection and advantages they deserve. Our benefits include 401K matching, life insurance, up to four weeks of paid annual leave, transit and training compensation, health, dental and vision benefits.
Improvix Technologies, Inc.is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sexual orientation, religion, age, national origin, disability status or any other class protected by law. U.S. Citizenship is required for most positions.
Location:
Remote Clearance:
Secret Clearance Required Company:
Improvix Technologies
Job Overview:
We are seeking a detail-oriented and highly motivated ServiceNow Business Analyst to join our team supporting our Federal customer. The ideal candidate will have a solid background in requirements analysis, process improvement, and ServiceNow implementation. They will serve as the bridge between business needs and technical solutions, ensuring alignment and delivery of effective ServiceNow-based solutions.
Responsibilities: Requirements Gathering: Work closely with stakeholders to gather, document, and analyze business and functional requirements for ServiceNow implementations. Develop user stories, acceptance criteria, and backlog items to support agile delivery.
Process Analysis and Improvement: Analyze existing workflows and identify opportunities for process improvements using ServiceNow modules. Collaborate with stakeholders to optimize IT Service Management (ITSM) processes in alignment with business objectives.
ServiceNow Solution Development: Assist in the configuration and customization of ServiceNow applications, including ITSM, ITOM, CMDB, and the Power Platform. Support the development of dashboards, reports, and automation tools using ServiceNow capabilities.
Testing and Validation: Create and execute test plans, test cases, and scripts to validate ServiceNow configurations. Ensure data integrity and accuracy through rigorous testing and troubleshooting.
Stakeholder Communication: Act as the primary liaison between the business and technical teams to ensure alignment and delivery of project goals. Provide regular project updates and facilitate solution demonstrations for stakeholders.
Documentation: Produce and maintain high-quality documentation, including business process workflows, technical specifications, and user guides.
Required Qualifications:
Bachelor's degree in Computer Science, Information Systems, or a related field. Minimum of 5 years of professional experience as a Business Analyst, with at least 2 years focused on ServiceNow implementations. Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, and CMDB. Experience with agile methodologies and tools (e.g., JIRA, Azure DevOps). Proficiency in process mapping and requirements documentation. Knowledge of ServiceNow scripting (e.g., JavaScript, Glide API) and dashboard/report creation. Familiarity with SQL and data analysis techniques. Exceptional communication, presentation, and stakeholder management skills. Preferred Qualifications:
ServiceNow Certified System Administrator or equivalent certifications. Experience with ServiceNow integrations using REST/SOAP APIs. Familiarity with Power Platform (Power BI, PowerApps, Power Automate). Experience working in a federal government environment. Strong knowledge of ITIL best practices.
At Improvix Technologies, Inc. we understand the importance of secure and reliable IT solutions. To this end, our stellar track record highlights our consistent delivery of cost-effective, strongly-secure, and highly-integrated IT solutions that exceed customers' expectations and enhance the Government's technology landscape. We invite you to join our dynamic organization serving federal and corporate clients. Improvix Technologies offers competitive salaries and a comprehensive benefits package to provide our employees with financial and health protection and advantages they deserve. Our benefits include 401K matching, life insurance, up to four weeks of paid annual leave, transit and training compensation, health, dental and vision benefits.
Improvix Technologies, Inc.is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sexual orientation, religion, age, national origin, disability status or any other class protected by law. U.S. Citizenship is required for most positions.