Apex Systems
Desktop Support Technician
This role will provide technical user support for a moderately complex computing environment. Serves as a generalist responsible for providing a broad range of user support services, network, training, and computer desktop support and services to a department. Administers user and group accounts. Documents assigned systems and relevant procedures. Performs routine backup of systems and data files, performs restores as requested. Keeps abreast of current technologies. Provides computer support, escalating more complex problems to senior technical staff. Tests hardware, software, and operating systems. Principal responsibilities include managing a client department's complete desktop computing environment, creating and maintaining departmental organizational units in the active directory, maintaining computer software and hardware, installing and coordinating repair of computing devices, responding to emergency and routine calls, supporting clients in the use of their desktop equipment, working with others to ensure smooth integration of network and software products, analyzing, recommending, and implementing work-group computing solutions, training other support technicians, and completing and documenting technical projects. Required education and experience include eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and an associate's degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of education and related experience. Skills and abilities include advanced proficiency with Mac OS and Windows OS, demonstrated knowledge of at least one coding language, advanced proficiency and support of standard application packages: Microsoft Office 365, advanced proficiency and support of Apple and PC hardware and iOS devices for troubleshooting and repairing miscellaneous hardware problems, strong communication and interpersonal skills, ability to work independently and in a team, and excellent attention to detail.
This role will provide technical user support for a moderately complex computing environment. Serves as a generalist responsible for providing a broad range of user support services, network, training, and computer desktop support and services to a department. Administers user and group accounts. Documents assigned systems and relevant procedures. Performs routine backup of systems and data files, performs restores as requested. Keeps abreast of current technologies. Provides computer support, escalating more complex problems to senior technical staff. Tests hardware, software, and operating systems. Principal responsibilities include managing a client department's complete desktop computing environment, creating and maintaining departmental organizational units in the active directory, maintaining computer software and hardware, installing and coordinating repair of computing devices, responding to emergency and routine calls, supporting clients in the use of their desktop equipment, working with others to ensure smooth integration of network and software products, analyzing, recommending, and implementing work-group computing solutions, training other support technicians, and completing and documenting technical projects. Required education and experience include eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and an associate's degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of education and related experience. Skills and abilities include advanced proficiency with Mac OS and Windows OS, demonstrated knowledge of at least one coding language, advanced proficiency and support of standard application packages: Microsoft Office 365, advanced proficiency and support of Apple and PC hardware and iOS devices for troubleshooting and repairing miscellaneous hardware problems, strong communication and interpersonal skills, ability to work independently and in a team, and excellent attention to detail.