Nucar Southern New England
Autoloop Sale Client Advisor_2 (Toyota)
Nucar Southern New England, Norwood, Massachusetts, us, 02062
We are looking for a tech-savvy, customer-focused
Service/Trade Acquisition Specialist
to join our dealership team. In this role, you will identify sales opportunities, engage with customers, and drive revenue through proactive communication and targeted campaigns. You'll play a vital role in converting service and off lease customers to sales, enhancing retention, and ensuring a premium dealership experience.
Key Responsibilities:
Use the CRM to manage customer follow-up, schedule appointments, and generate sales and service leads. Identify opportunities to upgrade or trade-in customer vehicles using Affintiv or ACV to value vehicles. Reach out to customers through phone, text, and email campaigns to promote vehicle sales, service specials, and loyalty offers. Assist in booking sales appointments, coordinating test drives, and working closely with the sales team to transition leads to in-store visits. Monitor dashboards for customer engagement metrics, open opportunities, and campaign effectiveness. Maintain accurate records of all customer interactions and follow-up activity in the CRM. Collaborate with the Service, BDC, and Sales departments to ensure a seamless customer experience. Educate customers on current promotions, finance options, and loyalty programs. Support monthly sales and retention goals through strategic outreach and engagement. Requirements:
Education & Experience:
High school diploma or equivalent required; associate or bachelor's degree preferred. 1-2 years of experience in automotive sales, BDC, or customer retention roles. Experience with dealership CRM/marketing platforms is highly desirable. Skills & Competencies:
Strong communication and interpersonal skills, both written and verbal. Comfortable with outbound calling, customer engagement, and digital communication tools. Goal-oriented with a proactive mindset and attention to detail. Ability to multitask and manage a dynamic customer pipeline. Proficient in Microsoft Office and dealership management systems (DMS/CRM). Positive attitude and strong commitment to customer satisfaction. Preferred Qualifications:
Experience working within a multi-location or high-volume dealership group. Knowledge of manufacturer warranty and recall processes. Bilingual (e.g., Spanish/English) is a plus, depending on location. What We Offer:
Base salary + performance-based bonuses Health, dental, and vision insurance 401(k) with company match Paid vacation, sick time, and holidays Vehicle service and parts discounts Career growth opportunities within our dealership network
Service/Trade Acquisition Specialist
to join our dealership team. In this role, you will identify sales opportunities, engage with customers, and drive revenue through proactive communication and targeted campaigns. You'll play a vital role in converting service and off lease customers to sales, enhancing retention, and ensuring a premium dealership experience.
Key Responsibilities:
Use the CRM to manage customer follow-up, schedule appointments, and generate sales and service leads. Identify opportunities to upgrade or trade-in customer vehicles using Affintiv or ACV to value vehicles. Reach out to customers through phone, text, and email campaigns to promote vehicle sales, service specials, and loyalty offers. Assist in booking sales appointments, coordinating test drives, and working closely with the sales team to transition leads to in-store visits. Monitor dashboards for customer engagement metrics, open opportunities, and campaign effectiveness. Maintain accurate records of all customer interactions and follow-up activity in the CRM. Collaborate with the Service, BDC, and Sales departments to ensure a seamless customer experience. Educate customers on current promotions, finance options, and loyalty programs. Support monthly sales and retention goals through strategic outreach and engagement. Requirements:
Education & Experience:
High school diploma or equivalent required; associate or bachelor's degree preferred. 1-2 years of experience in automotive sales, BDC, or customer retention roles. Experience with dealership CRM/marketing platforms is highly desirable. Skills & Competencies:
Strong communication and interpersonal skills, both written and verbal. Comfortable with outbound calling, customer engagement, and digital communication tools. Goal-oriented with a proactive mindset and attention to detail. Ability to multitask and manage a dynamic customer pipeline. Proficient in Microsoft Office and dealership management systems (DMS/CRM). Positive attitude and strong commitment to customer satisfaction. Preferred Qualifications:
Experience working within a multi-location or high-volume dealership group. Knowledge of manufacturer warranty and recall processes. Bilingual (e.g., Spanish/English) is a plus, depending on location. What We Offer:
Base salary + performance-based bonuses Health, dental, and vision insurance 401(k) with company match Paid vacation, sick time, and holidays Vehicle service and parts discounts Career growth opportunities within our dealership network