Description & Requirements
Be part of something great. Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. The Director of Quality, Risk & Compliance plays a critical leadership role in ensuring organizational excellence by developing, implementing, and overseeing frameworks that promote quality assurance, mitigate risks, and ensure compliance with regulatory, legal, and industry standards.
The role holder collaborates with cross-functional teams to identify, assess, and manage risks while proactively addressing compliance gaps and ensuring adherence to applicable laws and ethical standards.
Additionally, they provide strategic guidance on quality and risk management, lead internal and external audits, and drive initiatives that enhance operational efficiency, reduce liabilities, and build stakeholder confidence.
By aligning quality, risk, and compliance efforts with organizational objectives, the Director plays a pivotal role in supporting sustainable growth and maintaining the organization's reputation for excellence.
Salary: £101,000 - £106,000
Closing date: 6pm on Wednesday 13th August
Benefits include:
- 25 days annual leave
- Holiday trade scheme
- Flexible benefits package
- 9% combined pension
- PMI
Key contacts and relationships
Internal:
- Technology team
- Strategic initiatives team
- Client services team
- Product management & service design team
External:
- Clients
- Vendor management team of key technologies
Strategic Leadership
- Provide direction and oversight of the development and implementation of a comprehensive Quality, Risk, and Compliance strategy aligned with the organisation's business objectives, regulatory requirements, and client expectations.
- Act as a trusted advisor to the senior leadership team, providing expert guidance on risk mitigation, compliance standards, and quality assurance frameworks.
- Lead the integration of QRC initiatives into business operations to create a culture of continuous improvement and compliance.
Quality Assurance & Improvement
- Oversee the implementation of Quality Management Systems (QMS) to ensure the delivery of consistent, high-quality services to clients.
- Support work to define, monitor, and report on Key Performance Indicators (KPIs) and quality metrics, driving improvement initiatives across business units.
- Create a team capable of conducting regular audits, evaluations, and benchmarking exercises to identify process inefficiencies and implement corrective actions.
- Champion a culture of customer-centricity, ensuring that all operational processes meet or exceed client expectations.
Risk Management
- Oversee the development and maintenance of a comprehensive Risk Management Framework, identifying, assessing, and mitigating operational, financial, regulatory, and reputational risks.
- Lead business continuity and disaster recovery planning, ensuring the organisation can respond effectively to potential disruptions.
- Create a framework that enables Maximus to monitor emerging risks and trends within the industry and proactively adjust policies and procedures to address new threats.
- Provide risk-related insights and reports to the board and senior leadership to support informed decision-making.
Compliance Oversight
- Ensure the organisation complies with all applicable legal, regulatory, contractual, and ethical standards, including GDPR, ISO standards, health & safety regulations, and industry-specific requirements.
- Lead engagement with external regulators, auditors, and accrediting bodies, ensuring successful audits and certifications.
- Develop and maintain robust policies, procedures, and training programmes to embed compliance across the organisation.
- Monitor and report on compliance breaches, ensuring timely investigation, resolution, and implementation of preventative measures.
Policy and Procedure Development
- Develop, implement, and update policies, procedures, and guidelines that support organizational quality, risk, and compliance objectives, ensuring alignment with strategic goals.
Incident and Issue Management
- Oversee the investigation and resolution of compliance breaches, quality failures, and risk events, ensuring appropriate reporting, root cause analysis, and preventive measures are in place.
Reporting and Stakeholder Communication
- Provide regular reports and updates to senior leadership, boards, and other stakeholders on quality performance, risk exposure, and compliance status, along with actionable insights and recommendations for improvement.
Essential Skills & Competencies
- Strategic thinking and vision.
- Deep knowledge of regulatory, legal, and industry standards.
- Risk management expertise.
- Quality assurance and continuous improvement.
- Exceptional communication, data-driven decision making, growth-oriented mindset, solution focus, attention to detail, proactivity, agility, results orientation, adaptive leadership, learning agility, and emotional intelligence.
Maximus Competencies
- Respect, effective partnership, innovation, customer focus, compassion, responsibility, and integrity.
EEO Statement
Maximus is committed to diversity, equity, and inclusion. We ensure fair treatment during recruitment and support applicants with disabilities through our Disability Confident scheme, including a guaranteed interview for eligible candidates. Adjustments will be considered for applicants who require them during the process.
Salary range: £101,000 - £106,000
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