Senior Sales Engineer
8x8, Inc. believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experiencecombining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.
Job Summary
At 8x8, Senior Sales Engineers are instrumental in driving technical sales, acting as trusted advisors to prospects, customers, and partners. We seek a highly collaborative and strategic Senior Sales Engineer with deep experience in the Customer Experience (CX) industry, including CCaaS, CPaaS, or customer engagement platforms.
This role requires strong team synergy within the region and is not solely about individual success. Collaboration with Account Executives, Customer Success, Solutions Architects, and Channel Partners is essential. As part of the regional team, you will be key in aligning technology with customer needs, ensuring that every engagement is cohesive, strategic, and customer-focused.
Key Responsibilities
- Function as an integrated member of the regional sales team, ensuring strong collaboration across Sales, Customer Success, and Solutions Consulting to drive customer success.
- Partner with Account Executives to co-own sales cycles, providing technical expertise, competitive differentiation, and solution positioning.
- Conduct impactful technical presentations and live demonstrations, articulating 8x8's CX solutions compellingly and strategically.
- Lead customer discovery sessions to thoroughly understand business challenges and develop solutions that align with their goals.
- Assist in RFP responses, solution proposals, and technical architectures, ensuring consistency and alignment across all regional engagements.
- Act as a technical consultant, guiding customers and internal teams on CX transformation and best practices.
- Share insights and collaborate with regional peers, helping strengthen the team's collective technical expertise and customer approach.
- Work closely with Customer Success, Product, and Engineering teams to provide structured feedback, helping drive product innovation and improvements.
- Address technical objections confidently, demonstrating problem-solving skills and ensuring smooth adoption of 8x8 solutions.
- Represent 8x8 at industry events, partner meetups, and regional conferences when needed.
Qualifications & Experience
Hiring Process
Our selection process is designed to assess both technical expertise and sales acumen through a structured interview approach :
The compensation range reflects the Company's good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties / requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and / or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee's role.
Salary Ranges :
183,375.00 - $305,625.00
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US : 8x8 participates in the E-Verify program. View the Participant Poster in English and Espaol. View the Right to Work Poster in English and Espaol. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws.
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