Tata Consultancy Services
Join to apply for the ServiceNow Process Analyst role at Tata Consultancy Services
Join to apply for the ServiceNow Process Analyst role at Tata Consultancy Services
- Lead workshops to understand customer’s business imperatives, technology landscape and transformation priorities.
- Lead ServiceNow implementation and digital transformation journeys for HRSD, ITSM, WSD, S2P Space.
- Interfacing implementation teams, explaining customer requirements, to ensure a successful transition and delivery execution.
- Experience in ITSM, HRSD,WSD & S2P Implementations.
- Experience leading large scale implementation and transformation programs is preferable.
- Experience in Advisory, Consulting, and Solutioning HRSD, WSD and S2P is preferred.
- Experience in collaborating with multiple stakeholders from within the organization, customers as well as partners.
- Perform framework driven assessment to benchmark customer’s maturity levels across specific domains & functions.
- Deliver agile strategies and solutions based on best practices to improve customer HR workflows and employee experiences.
- Consult clients on improving employee experience, HR Agent experience, optimizing workflows, and simplifying HR Service Delivery.
- Map customers’ business problems to ServiceNow solutions.
- Present a PoV to customers on how to leverage the platform to address business priorities.
- Prepare business case for ServiceNow driven transformation.
- Craft a solution roadmap aligned with customer’s business and technology strategy
- Expertise ServiceNow deployments, HRSD, WSD, S2P migrations, consolidations, upgrades, integration with other third-party systems, Orchestration.
- Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform.
- Develop a design aligned with the Architecture and technical requirements.
- Work with Architect and customers for the technical requirements, document them, play back and baseline.
- Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams.
- Lead workshops to understand customer’s business imperatives, technology landscape and transformation priorities.
- Lead ServiceNow implementation and digital transformation journeys for HRSD, ITSM, WSD, S2P Space.
- Interfacing implementation teams, explaining customer requirements, to ensure a successful transition and delivery execution.
- Experience in ITSM, HRSD,WSD & S2P Implementations.
- Experience leading large scale implementation and transformation programs is preferable.
- Experience in Advisory, Consulting, and Solutioning HRSD, WSD and S2P is preferred.
- Experience in collaborating with multiple stakeholders from within the organization, customers as well as partners.
- Perform framework driven assessment to benchmark customer’s maturity levels across specific domains & functions.
- Deliver agile strategies and solutions based on best practices to improve customer HR workflows and employee experiences.
- Consult clients on improving employee experience, HR Agent experience, optimizing workflows, and simplifying HR Service Delivery.
- Map customers’ business problems to ServiceNow solutions.
- Present a PoV to customers on how to leverage the platform to address business priorities.
- Prepare business case for ServiceNow driven transformation.
- Craft a solution roadmap aligned with customer’s business and technology strategy
- Expertise ServiceNow deployments, HRSD, WSD, S2P migrations, consolidations, upgrades, integration with other third-party systems, Orchestration.
- Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform.
- Develop a design aligned with the Architecture and technical requirements.
- Work with Architect and customers for the technical requirements, document them, play back and baseline.
- Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams.
Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements.
- Evolve business solutions, articulate as appropriate to client audiences.
- Actively engages in Governance call, allowing to grasp the initial user requests' requirements effectively.
- Collaborates with both internal and external stakeholders to enhance the story with relevant details, ensuring that the requirements are communicated in a clear and understandable manner for developers, thereby enhancing their productivity.
- Closely collaborates with team leads and architects to facilitate the creation and documentation of appropriate solutions within the story.
- Work alongside leaders to maintain awareness of the customer experience team's progress and achievements.
- Diligently tracks all the stories that need to be delivered within a given timeframe.
- Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements.
- Experience defining and documenting governance processes and procedures and ensuring that the processes are followed
- Create and execute development plans as appropriate to meet changing needs and requirements.
- Good Communication and presentation skills, Client handling
- Thought leadership – Steer the team towards success by creating a trust environment.
- Good at creating required information for Reporting and Dashboards
TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Management and ManufacturingIndustries
IT Services and IT Consulting
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