ServiceNow Product Analyst

Must Have Technical/Functional Skills • Lead workshops to understand customers business imperatives, technology landscape and transformation priorities. Experience with ServiceNow modules HRSD , WSD ( Workplace Service Delivery ) , Source to Pay modules • Lead ServiceNow implementation and digital transformation journeys for HRSD, ITSM, WSD, S2P Space. • Interfacing implementation teams, explaining customer requirements, to ensure a successful transition and delivery execution. • Experience in ITSM, HRSD,WSD & S2P Implementations. • Experience leading large scale implementation and transformation programs is preferable. • Experience in Advisory, Consulting, and Solutioning HRSD, WSD and S2P is preferred. • Experience in collaborating with multiple stakeholders from within the organization, customers as well as partners. • Perform framework driven assessment to benchmark customers maturity levels across specific domains & functions. • Deliver agile strategies and solutions based on best practices to improve customer HR workflows and employee experiences. • Consult clients on improving employee experience, HR Agent experience, optimizing workflows, and simplifying HR Service Delivery. • Map customers business problems to ServiceNow solutions. • Present a PoV to customers on how to leverage the platform to address business priorities. • Prepare business case for ServiceNow driven transformation. • Craft a solution roadmap aligned with customers business and technology strategy • Expertise ServiceNow deployments, HRSD, WSD, S2P migrations, consolidations, upgrades, integration with other third-party systems, Orchestration. • Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform. • Develop a design aligned with the Architecture and technical requirements. • Work with Architect and customers for the technical requirements, document them, play back and baseline. • Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams. Roles & Responsibilities Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements. • Evolve business solutions, articulate as appropriate to client audiences. • Actively engages in Governance call, allowing to grasp the initial user requests' requirements effectively. • Collaborates with both internal and external stakeholders to enhance the story with relevant details, ensuring th at the requirements are communicated in a clear and understandable manner for developers, thereby enhancing their productivity. • Closely collaborates with team leads and architects to facilitate the creation and documentation of appropriate solutions within the story. • Work alongside leaders to maintain awareness of the customer experience team's progress and achievements. • Diligently tracks all the stories that need to be delivered within a given timeframe. • Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements. • Experience defining and documenting governance processes and procedures and ensuring that the processes are followed Generic Managerial Skills, If any • Create and execute development plans as appropriate to meet changing needs and requirements. • Good Communication and presentation skills, Client handling • Thought leadership Steer the team towards success by creating a trust environment. • Good at creating required information for Reporting and Dashboards

Salary Range: $110,000 - $120,000 a Year

TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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