Kashable
About Kashable Kashable is a fast-growing, venture-backed FinTech startup headquartered in NYC. We provide inclusive, socially responsible, low-cost credit to American employees, offered as a voluntary benefit through their employer. Founded in 2013 by a team of serial entrepreneurs with deep industry experience, Kashable has become the leading provider of financial wellness solutions in the workplace, serving many Fortune 500 companies, governments, hospitals, and universities. We are a dynamic, ambitious, and hard-working team redefining financial well-being for working Americans.
Office expectation: We are seeking a skilled Operations Specialist to focus on collections under the guidance of our Director of Collections. You will play a key role in maintaining and strengthening the financial performance of our loan portfolio.
Our Collections Team is a highly motivated, client-facing group based in New York City and Las Vegas. We are driven to reduce delinquencies and recover charged-off accounts by offering alternative payment and settlement solutions—always with empathy and efficiency
Make a direct impact on the company's financial performance. Carve your own path to success through strong performance against clear KPIs.
Master our products and systems to efficiently resolve inquiries and help bring accounts current.
Review and manage assigned delinquent loans by gathering background information, documenting member conversations, and ensuring required communications are sent.
Conduct outreach to debtors via phone and email to assist users with resolving their delinquencies.
Evaluate each debtor’s financial situation to offer personalized solutions and support.
Speak directly with customers about delinquent payments, investigate concerns, and verify charge accuracy.
Research and recommend collection strategies while escalating account issues to management when needed.
Analyze and improve collection techniques, offering feedback to leadership.
Manage both inbound and outbound collection calls.
Support customers and prospects across multiple channels—including live chat, email, and phone.
Bachelor’s degree.
~ 2+ years of experience in collections within a fast-paced environment.
~High proficiency with computers, G-Suite, and the ability to quickly learn new tools and processes.
~ Comfortable spending a significant portion of your time speaking with customers over the phone.
~ Bilingual in Spanish.
Background in finance.
Medical, dental (including orthodontics), and vision insurance
~ PTO and holidays
~Voluntary life and disability insurance
~ Flexible Spending Accounts (FSAs)
~ Weekly catered lunches and a fully stocked kitchen
~
Office expectation: We are seeking a skilled Operations Specialist to focus on collections under the guidance of our Director of Collections. You will play a key role in maintaining and strengthening the financial performance of our loan portfolio.
Our Collections Team is a highly motivated, client-facing group based in New York City and Las Vegas. We are driven to reduce delinquencies and recover charged-off accounts by offering alternative payment and settlement solutions—always with empathy and efficiency
Make a direct impact on the company's financial performance. Carve your own path to success through strong performance against clear KPIs.
Master our products and systems to efficiently resolve inquiries and help bring accounts current.
Review and manage assigned delinquent loans by gathering background information, documenting member conversations, and ensuring required communications are sent.
Conduct outreach to debtors via phone and email to assist users with resolving their delinquencies.
Evaluate each debtor’s financial situation to offer personalized solutions and support.
Speak directly with customers about delinquent payments, investigate concerns, and verify charge accuracy.
Research and recommend collection strategies while escalating account issues to management when needed.
Analyze and improve collection techniques, offering feedback to leadership.
Manage both inbound and outbound collection calls.
Support customers and prospects across multiple channels—including live chat, email, and phone.
Bachelor’s degree.
~ 2+ years of experience in collections within a fast-paced environment.
~High proficiency with computers, G-Suite, and the ability to quickly learn new tools and processes.
~ Comfortable spending a significant portion of your time speaking with customers over the phone.
~ Bilingual in Spanish.
Background in finance.
Medical, dental (including orthodontics), and vision insurance
~ PTO and holidays
~Voluntary life and disability insurance
~ Flexible Spending Accounts (FSAs)
~ Weekly catered lunches and a fully stocked kitchen
~