Job Title:
Administrative Assistant
Location (city, state):
Elk Grove Village, IL
Industry:
Packaging
Pay: $21-22.50 (based on experience)
Benefits : Addison Group provides Dental, Vision, Medical and 401(k) the first of the month following 60 days.
Job Summary:
We are seeking a detail-oriented and customer-focused Client Services Coordinator to join our team. This administrative role is primarily responsible for managing client communications via email and phone, providing accurate cost estimates, and coordinating account-related activities. The ideal candidate thrives in a fast-paced environment, can juggle multiple priorities, and enjoys building relationships with both clients and service providers.
Key Responsibilities:
- Prepare and calculate service rates and pricing for customer quotations.
- Serve as the main point of contact for client accounts, ensuring timely and clear communication.
- Coordinate with vendors, shippers, carriers, and international offices to ensure smooth project execution.
- Manage multiple tasks under tight deadlines with excellent organizational and time-management skills.
- Create and revise service quotations based on customer needs.
- Maintain thorough records and reports as requested by management.
- Proactively negotiate with service providers to secure cost-effective rates.
- Promptly escalate any operational disputes, problems, or discrepancies to management.
Qualifications:
- 2+ years of administrative or customer service experience (preferably in logistics, shipping, or related industry).
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite (especially Excel, Outlook).