GAT Airline Ground Support
Airline Catering Operations Supervisor
GAT Airline Ground Support, Phoenix, Arizona, United States, 85003
SkyCafe - A GAT Company is seeking an experienced and motivated
Supervisor
to join our dynamic team. The Supervisor plays a critical role in leading the daily operations of our airline catering services, ensuring safety, efficiency, and quality standards are met while upholding a positive and professional work environment.
This position requires working in a
fast-paced, time-sensitive environment
to support scheduled airline arrivals and departures. The ideal candidate leads by example, communicates clearly, and promotes a culture of teamwork, accountability, and continuous improvement.
Key Responsibilities
Enforce compliance with company policies, including
uniform standards ,
appearance , and
personal protective equipment (PPE)
requirements. Supervise all flight-related activities on the warehouse floor; remain in close proximity to assigned flights to ensure safety and timeliness. Delegate daily responsibilities across warehouse team members and monitor execution. Conduct pre-arrival and departure
operational and safety briefings ; ensure proper setup and preparation. Oversee the correct
loading of aircraft
in accordance with airline SOPs. Monitor and ensure the use of
hearing protection ,
safety vests , and performance of
Foreign Object Debris (FOD) walks . Manage daily scheduling and team member rotation to meet operational needs. Report any aircraft or flight issues directly to the flight crew in a timely manner. Complete and submit
safety reports (Intelex/SMS)
within 3 hours of any incident. Maintain and audit logs:
Daily Flight Reports (DFRs) ,
catering logs ,
temperature records , and
equipment documentation . Coordinate and verify the release of
catering ,
bond , and
commissary
items per flight requirements. Ensure all procedures are executed within
Service Level Agreements (SLAs)
and compliance standards. Communicate operational changes or disruptions to the Operations Manager immediately. Provide ongoing training and mentorship to staff; ensure adherence to all safety, quality, and regulatory protocols. Participate in staff meetings and contribute constructive input for process improvement. Perform other duties and responsibilities as assigned by management. Qualifications & Requirements
Minimum
2 years of supervisory experience , preferably in aviation, catering, logistics, or a fast-paced operational environment. High school diploma or equivalent required. Must be at least
18 years of age . Possess a
valid driver's license
and have a
clean driving and criminal record . Able to
obtain airport security clearances
and a
vehicle operator permit
as required. Physically capable of lifting, pushing, and pulling up to
70 lbs
regularly. Availability to work
nights, weekends, holidays, and variable schedules
as required. Must complete all
airline and corporate training
programs successfully. Core Competencies
Strong leadership with the ability to
lead by example
and inspire a team. Effective in
time management ,
multi-tasking , and
prioritization . Strong attention to detail and commitment to quality. Excellent interpersonal and communication skills. Ability to work calmly and efficiently under pressure. Proactive problem-solving with a
confident and decisive mindset . Professional, tactful, and respectful in all internal and external interactions. Demonstrated commitment to
safety ,
security , and
customer satisfaction .
Why Join SkyCafe - A GAT Company?
At SkyCafe, we pride ourselves on our people-first culture and commitment to excellence in airline catering. If you're ready to make an impact, contribute to a growing team, and thrive in a high-performance environment, we want to hear from you.
#INDGATUSLOW
Supervisor
to join our dynamic team. The Supervisor plays a critical role in leading the daily operations of our airline catering services, ensuring safety, efficiency, and quality standards are met while upholding a positive and professional work environment.
This position requires working in a
fast-paced, time-sensitive environment
to support scheduled airline arrivals and departures. The ideal candidate leads by example, communicates clearly, and promotes a culture of teamwork, accountability, and continuous improvement.
Key Responsibilities
Enforce compliance with company policies, including
uniform standards ,
appearance , and
personal protective equipment (PPE)
requirements. Supervise all flight-related activities on the warehouse floor; remain in close proximity to assigned flights to ensure safety and timeliness. Delegate daily responsibilities across warehouse team members and monitor execution. Conduct pre-arrival and departure
operational and safety briefings ; ensure proper setup and preparation. Oversee the correct
loading of aircraft
in accordance with airline SOPs. Monitor and ensure the use of
hearing protection ,
safety vests , and performance of
Foreign Object Debris (FOD) walks . Manage daily scheduling and team member rotation to meet operational needs. Report any aircraft or flight issues directly to the flight crew in a timely manner. Complete and submit
safety reports (Intelex/SMS)
within 3 hours of any incident. Maintain and audit logs:
Daily Flight Reports (DFRs) ,
catering logs ,
temperature records , and
equipment documentation . Coordinate and verify the release of
catering ,
bond , and
commissary
items per flight requirements. Ensure all procedures are executed within
Service Level Agreements (SLAs)
and compliance standards. Communicate operational changes or disruptions to the Operations Manager immediately. Provide ongoing training and mentorship to staff; ensure adherence to all safety, quality, and regulatory protocols. Participate in staff meetings and contribute constructive input for process improvement. Perform other duties and responsibilities as assigned by management. Qualifications & Requirements
Minimum
2 years of supervisory experience , preferably in aviation, catering, logistics, or a fast-paced operational environment. High school diploma or equivalent required. Must be at least
18 years of age . Possess a
valid driver's license
and have a
clean driving and criminal record . Able to
obtain airport security clearances
and a
vehicle operator permit
as required. Physically capable of lifting, pushing, and pulling up to
70 lbs
regularly. Availability to work
nights, weekends, holidays, and variable schedules
as required. Must complete all
airline and corporate training
programs successfully. Core Competencies
Strong leadership with the ability to
lead by example
and inspire a team. Effective in
time management ,
multi-tasking , and
prioritization . Strong attention to detail and commitment to quality. Excellent interpersonal and communication skills. Ability to work calmly and efficiently under pressure. Proactive problem-solving with a
confident and decisive mindset . Professional, tactful, and respectful in all internal and external interactions. Demonstrated commitment to
safety ,
security , and
customer satisfaction .
Why Join SkyCafe - A GAT Company?
At SkyCafe, we pride ourselves on our people-first culture and commitment to excellence in airline catering. If you're ready to make an impact, contribute to a growing team, and thrive in a high-performance environment, we want to hear from you.
#INDGATUSLOW