RemX
Customer Service Role
Are you looking to work for a stable role that offers growth? Do you have customer service experience and enjoy speaking to clients? If you say yes to the following questions, we have a great role for you! To join our team, please review the list of responsibilities and qualifications.
Hours of operation: 9:00 am - 8:00 pm (Monday-Friday) with holidays off. Shifts: 9 am - 6 pm 10 am - 7 pm 11 am - 8 pm Pay: $19.00 an hour Location: Sandy Springs, Ga You must live within the Atlanta area and are required to be in the office. No full-time remote work is available. Flexible work-from-home hybrid schedule after your onboarding period. Responsibilities and Duties
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through internal systems. Troubleshoot customer issues over the phone, chat, and email. Maintain a balance between company policy and customer benefit in decision-making. Receive, document, and resolve customer complaints. Handle issues in the best interest of both the customer and the company. Meet weekly and monthly KPI expectations. Great communication skills and experience working on a team. A friendly and professional demeanor is always. A high attention to detail. The ability to multitask. Critical skills & experience
Prior experience handling calls in a contact center. Excellent tone of voice Familiarity with quality assurance Listening skills & ability to display empathy towards our customers. Well-spoken and able to professionally respond to customers in writing and verbally. Detail-oriented and able to follow procedures involving multiple systems. Well-versed in Microsoft applications - primarily Word, Excel, and Outlook.
Are you looking to work for a stable role that offers growth? Do you have customer service experience and enjoy speaking to clients? If you say yes to the following questions, we have a great role for you! To join our team, please review the list of responsibilities and qualifications.
Hours of operation: 9:00 am - 8:00 pm (Monday-Friday) with holidays off. Shifts: 9 am - 6 pm 10 am - 7 pm 11 am - 8 pm Pay: $19.00 an hour Location: Sandy Springs, Ga You must live within the Atlanta area and are required to be in the office. No full-time remote work is available. Flexible work-from-home hybrid schedule after your onboarding period. Responsibilities and Duties
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through internal systems. Troubleshoot customer issues over the phone, chat, and email. Maintain a balance between company policy and customer benefit in decision-making. Receive, document, and resolve customer complaints. Handle issues in the best interest of both the customer and the company. Meet weekly and monthly KPI expectations. Great communication skills and experience working on a team. A friendly and professional demeanor is always. A high attention to detail. The ability to multitask. Critical skills & experience
Prior experience handling calls in a contact center. Excellent tone of voice Familiarity with quality assurance Listening skills & ability to display empathy towards our customers. Well-spoken and able to professionally respond to customers in writing and verbally. Detail-oriented and able to follow procedures involving multiple systems. Well-versed in Microsoft applications - primarily Word, Excel, and Outlook.