Stefanini Group
Details:
Position Summary:
We are seeking a highly skilled and experienced AV Technical Support Engineer Sr., to join our team as a full-time, onsite AV support and service specialist based in Chicago, IL. The ideal candidate will have a deep understanding of enterprise AV systems, video conferencing platforms, basic programming skills and event support, with a strong focus on delivering exceptional user experience.
Key Responsibilities:
Provide daily hands-on support for AV systems in conference rooms, event spaces, and collaboration areas. Set up, operate, and troubleshoot AV and video conferencing systems (Teams, Zoom, Cisco Webex, etc.). Provide break/fix analysis including basic programming and hardware service Perform preventive maintenance and regular inspections of AV equipment. Collaborate with internal stakeholders and vendors to ensure consistent AV performance and uptime. Serve as the primary point of contact for high-visibility meetings and executive AV needs. Document system configurations, workflows, and incident resolutions. Provide training and guidance to end users on AV system use and best practices. Support live events including town halls, board meetings, and special presentations. Lead or assist with AV system upgrades, installations, and integration projects. Job Requirements
Details:
Qualifications:
5+ years of professional experience in a senior AV install/support role or similar position. Proficient in AV system troubleshooting and technologies such as Crestron, Extron, Biamp, QSC, Shure, and Dante. Experience with control system programming, digital signal processing, AV over IP, and unified communications platforms. CTS, CTS-I or equivalent AV certifications are highly desirable. Excellent knowledge of audio, video, control, and networking fundamentals. Ability to lift and move AV equipment up to 50 lbs. and work in equipment closets or ceilings as needed. Soft Skills & Core Competencies:
Exceptional customer service orientation with a friendly, professional demeanor. Outstanding verbal and written communication skills for interacting with users, stakeholders, and support teams. Strong commitment to problem solving with a proactive approach to diagnosing and resolving issues. Ability to remain calm and professional under pressure in live event or high-stakes meeting scenarios. Self-starter with a high level of accountability, reliability, and attention to detail. Comfortable working independently or as part of a cross-functional team in a fast-paced environment.
#LI-AS3
#LI-ONSITE
Pay Range:
Based on Experience
Position Summary:
We are seeking a highly skilled and experienced AV Technical Support Engineer Sr., to join our team as a full-time, onsite AV support and service specialist based in Chicago, IL. The ideal candidate will have a deep understanding of enterprise AV systems, video conferencing platforms, basic programming skills and event support, with a strong focus on delivering exceptional user experience.
Key Responsibilities:
Provide daily hands-on support for AV systems in conference rooms, event spaces, and collaboration areas. Set up, operate, and troubleshoot AV and video conferencing systems (Teams, Zoom, Cisco Webex, etc.). Provide break/fix analysis including basic programming and hardware service Perform preventive maintenance and regular inspections of AV equipment. Collaborate with internal stakeholders and vendors to ensure consistent AV performance and uptime. Serve as the primary point of contact for high-visibility meetings and executive AV needs. Document system configurations, workflows, and incident resolutions. Provide training and guidance to end users on AV system use and best practices. Support live events including town halls, board meetings, and special presentations. Lead or assist with AV system upgrades, installations, and integration projects. Job Requirements
Details:
Qualifications:
5+ years of professional experience in a senior AV install/support role or similar position. Proficient in AV system troubleshooting and technologies such as Crestron, Extron, Biamp, QSC, Shure, and Dante. Experience with control system programming, digital signal processing, AV over IP, and unified communications platforms. CTS, CTS-I or equivalent AV certifications are highly desirable. Excellent knowledge of audio, video, control, and networking fundamentals. Ability to lift and move AV equipment up to 50 lbs. and work in equipment closets or ceilings as needed. Soft Skills & Core Competencies:
Exceptional customer service orientation with a friendly, professional demeanor. Outstanding verbal and written communication skills for interacting with users, stakeholders, and support teams. Strong commitment to problem solving with a proactive approach to diagnosing and resolving issues. Ability to remain calm and professional under pressure in live event or high-stakes meeting scenarios. Self-starter with a high level of accountability, reliability, and attention to detail. Comfortable working independently or as part of a cross-functional team in a fast-paced environment.
#LI-AS3
#LI-ONSITE
Pay Range:
Based on Experience