Four Seasons Hotels
Overnight Room Service Server (On-Call)
Four Seasons Hotels, Kapolei, Hawaii, United States, 96707
On Call Overnight Room Service Server
Four Seasons Resort Oahu at Ko Olina is looking for an On Call Overnight Room Service Server who has a passion for excellence and the spirit of aloha. The Overnight Room Service Server reports to the Room Service Manager and serves guests needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods. The Overnight Server must maintain a level of independence and discipline to complete necessary tasks in order for the rest of the department to be successful. Join our 'Ohana at Four Seasons Resort O'ahu at Ko Olina as we prepare to open one of the finest resorts in the world. We're excited to bring the Four Seasons Experience to O'ahu for the first time and embrace the unique local culture here in Hawai'i. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. Four Seasons has been ranked in FORTUNE Magazine's 100 Best Companies to Work For since 1998. We're looking for individuals with not only the right skills and attitude for the role, but also the aloha spirit! Responsibilities
Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest's original order; transport items to the guestroom in a timely manner to ensure proper food quality. Greet guests, describe selected items to the guest using interesting, and vivid descriptions of the each item's, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards. Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals Maintain organization and discipline in completing overnight task list, preparation for AM shift, setting up daily operation for success Preferred Qualifications and Skills
Candidate must be fluent in English, both verbal and written. Candidates should have at least 1 year previous experience in a similar position in a luxury environment. Must be experienced in the areas of communication and computer skills. Service Passion Requires attention to detail and problem solving skills Successful candidates must possess legal work authorization in the United States What We Offer
Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Schedule: 2-3 day/week may vary based on business need, 10pm to 6am. Pay: $17.13 per hour Four Seasons Resort O'ahu at Ko Olina balances a classic Hawaiian style with one-of-a-kind luxury on Oahu's sunny western coast
wild, rugged and conveniently close to Honolulu and Waikiki Beach. Four Seasons can offer what many hospitality professionals dream of
an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.
Four Seasons Resort Oahu at Ko Olina is looking for an On Call Overnight Room Service Server who has a passion for excellence and the spirit of aloha. The Overnight Room Service Server reports to the Room Service Manager and serves guests needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods. The Overnight Server must maintain a level of independence and discipline to complete necessary tasks in order for the rest of the department to be successful. Join our 'Ohana at Four Seasons Resort O'ahu at Ko Olina as we prepare to open one of the finest resorts in the world. We're excited to bring the Four Seasons Experience to O'ahu for the first time and embrace the unique local culture here in Hawai'i. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. Four Seasons has been ranked in FORTUNE Magazine's 100 Best Companies to Work For since 1998. We're looking for individuals with not only the right skills and attitude for the role, but also the aloha spirit! Responsibilities
Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest's original order; transport items to the guestroom in a timely manner to ensure proper food quality. Greet guests, describe selected items to the guest using interesting, and vivid descriptions of the each item's, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards. Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals Maintain organization and discipline in completing overnight task list, preparation for AM shift, setting up daily operation for success Preferred Qualifications and Skills
Candidate must be fluent in English, both verbal and written. Candidates should have at least 1 year previous experience in a similar position in a luxury environment. Must be experienced in the areas of communication and computer skills. Service Passion Requires attention to detail and problem solving skills Successful candidates must possess legal work authorization in the United States What We Offer
Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Schedule: 2-3 day/week may vary based on business need, 10pm to 6am. Pay: $17.13 per hour Four Seasons Resort O'ahu at Ko Olina balances a classic Hawaiian style with one-of-a-kind luxury on Oahu's sunny western coast
wild, rugged and conveniently close to Honolulu and Waikiki Beach. Four Seasons can offer what many hospitality professionals dream of
an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.