Odyssey Behavioral Healthcare
Office Coordinator
At Aster Springs Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. Our team's foundation is client centered care and clinical excellence through our five-star service commitment
Respect, Accountability, Integrity, Flexibility, and Collaboration. We are committed to our team and our team is committed to our clients! We are seeking an Office Coordinator to join our team in Dublin, OH! Aster Springs Outpatient Columbus
located in Dublin, Ohio
offers specialized treatment for eating disorders and co-occurring conditions for adolescents and adults (12+) of all genders in a warm, home-like setting that promotes healing and recovery. Aster Springs Outpatient is a leading provider of mental health treatment services across the region. With 21 Outpatient locations across eight states, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide. Join our team! Be part of our amazing vision of changing lives empowering each client's inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day! What we offer: Collaborative environment dedicated to clinical excellence Multiple Career Development Pathways Company Supported Continuing Education & Certification PPO & HDHP Health Plan Options Flexible Dental & Vision Plan Options 100% Company Paid EAP Emotional Well-Being Support 100% Company Paid Critical Illness (with health enrollment plan) 100% Company Paid Life & ADD 401K with Company Match Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts Generous Team Member Referral Program Parental Leave Position Summary The Office Coordinator provides customer service and support for day-to-day operations for our outpatient behavioral health center offering intensive outpatient and partial hospitalization programming. Position is responsible for client relationship management, facilitating client intake/admissions process, medical records management, quality assurance, facility management, and supporting administrative functions, including various reporting. Essential Responsibilities Exemplify our five-star service to clients, team members, referents, and families. Greets clients and guests in a warm and welcoming manner. Ensures facility is clean, safe, and well presented. Conducts medical records activities in a highly confidential manner consistent with both clinical needs and other documentation requirements. Facilitates communications with the admissions team, Executive Director, and clinical team as needed for each admission. Assists with the admissions process, creates client's medical record, and provides new client orientation. Tracks and maintains a variety of reports in a timely and accurate manner. Ensures all required safety inspections and other tasks required for licensure are completed within regulatory guidelines. Responsible for tasks associated with maintaining phone system and IT equipment utilizing help desk staff. Qualifications Education and Experience Position requires a High School degree or equivalent in combined education and experience, Bachelor's degree preferred, and a minimum of two years of administrative experience in a behavioral health or medical setting. Knowledge of behavioral health terminology and experience with Salesforce CRM or other client relationship management software preferred. Experience working with physicians, therapists, and other clinicians strongly preferred. Physical Requirements While performing the duties of this job, the employee will be required to communicate with peers/general public, clients and/or vendors. Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time. While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste or smell. Ability to move 25 pounds. Other Requirements Position requires incumbent to have a valid driver's license, vehicle insurance and acceptable driving record. Clearance of TB test, [insert background clearance requirements if applicable], and any other mandatory state/federal requirements. Current CPR and First Aid certification. Skill Competencies Demonstrates knowledge of and adherence to confidentiality standards, to include HIPAA. Demonstrates a high level of customer service. Demonstrates a high level of attention to detail. Demonstrates excellent verbal and written communication skills. Demonstrates proficiency with technology. Demonstrates proficiency with Microsoft Office Suite, to include Excel. Demonstrates alignment with company mission, core values and treatment philosophy.
At Aster Springs Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. Our team's foundation is client centered care and clinical excellence through our five-star service commitment
Respect, Accountability, Integrity, Flexibility, and Collaboration. We are committed to our team and our team is committed to our clients! We are seeking an Office Coordinator to join our team in Dublin, OH! Aster Springs Outpatient Columbus
located in Dublin, Ohio
offers specialized treatment for eating disorders and co-occurring conditions for adolescents and adults (12+) of all genders in a warm, home-like setting that promotes healing and recovery. Aster Springs Outpatient is a leading provider of mental health treatment services across the region. With 21 Outpatient locations across eight states, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide. Join our team! Be part of our amazing vision of changing lives empowering each client's inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day! What we offer: Collaborative environment dedicated to clinical excellence Multiple Career Development Pathways Company Supported Continuing Education & Certification PPO & HDHP Health Plan Options Flexible Dental & Vision Plan Options 100% Company Paid EAP Emotional Well-Being Support 100% Company Paid Critical Illness (with health enrollment plan) 100% Company Paid Life & ADD 401K with Company Match Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts Generous Team Member Referral Program Parental Leave Position Summary The Office Coordinator provides customer service and support for day-to-day operations for our outpatient behavioral health center offering intensive outpatient and partial hospitalization programming. Position is responsible for client relationship management, facilitating client intake/admissions process, medical records management, quality assurance, facility management, and supporting administrative functions, including various reporting. Essential Responsibilities Exemplify our five-star service to clients, team members, referents, and families. Greets clients and guests in a warm and welcoming manner. Ensures facility is clean, safe, and well presented. Conducts medical records activities in a highly confidential manner consistent with both clinical needs and other documentation requirements. Facilitates communications with the admissions team, Executive Director, and clinical team as needed for each admission. Assists with the admissions process, creates client's medical record, and provides new client orientation. Tracks and maintains a variety of reports in a timely and accurate manner. Ensures all required safety inspections and other tasks required for licensure are completed within regulatory guidelines. Responsible for tasks associated with maintaining phone system and IT equipment utilizing help desk staff. Qualifications Education and Experience Position requires a High School degree or equivalent in combined education and experience, Bachelor's degree preferred, and a minimum of two years of administrative experience in a behavioral health or medical setting. Knowledge of behavioral health terminology and experience with Salesforce CRM or other client relationship management software preferred. Experience working with physicians, therapists, and other clinicians strongly preferred. Physical Requirements While performing the duties of this job, the employee will be required to communicate with peers/general public, clients and/or vendors. Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time. While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste or smell. Ability to move 25 pounds. Other Requirements Position requires incumbent to have a valid driver's license, vehicle insurance and acceptable driving record. Clearance of TB test, [insert background clearance requirements if applicable], and any other mandatory state/federal requirements. Current CPR and First Aid certification. Skill Competencies Demonstrates knowledge of and adherence to confidentiality standards, to include HIPAA. Demonstrates a high level of customer service. Demonstrates a high level of attention to detail. Demonstrates excellent verbal and written communication skills. Demonstrates proficiency with technology. Demonstrates proficiency with Microsoft Office Suite, to include Excel. Demonstrates alignment with company mission, core values and treatment philosophy.