Epicor
IT Endpoint Support Analyst
As an IT Endpoint Support Analyst, you will provide technical support and lifecycle management for endpoint devices across the organization. You will be responsible for ensuring seamless provisioning, configuration, and troubleshooting of devices for both on-site and remote users. We are seeking applicants with a proactive approach to problem-solving, strong communication skills, and hands-on experience with Microsoft Intune and Windows Autopilot. What You Will Be Doing
Configure, deploy, and manage Windows devices using Microsoft Intune and Windows Autopilot, ensuring optimal performance and compliance. Provide Tier 1 and Tier 2 support for endpoint-related issues including laptops, desktops, mobile devices, and peripherals, both on-site and remotely. Maintain endpoint security policies and compliance standards while monitoring device health, performance, and patch status. Collaborate with IT teams to streamline device provisioning and enhance user onboarding experiences. Document technical procedures, create knowledge base articles, and maintain support workflows. Assist with asset tracking, inventory management, and lifecycle planning for endpoint devices. Participate in IT projects related to endpoint management, upgrades, automation, and provide training and guidance to end users. What You Will Likely Bring
3+ years of applicable experience with demonstrated success in endpoint support and device management. Strong knowledge of Microsoft Intune, Autopilot, and modern device management practices, with proficiency in Windows OS deployment and troubleshooting. Familiarity with Active Directory, Azure AD, and Microsoft 365 environments, and understanding of endpoint security principles including encryption and compliance. Ability to support a hybrid workforce using remote desktop tools, with excellent problem-solving skills and attention to detail. Strong written and verbal communication skills for user support and documentation, and effective time management in a dynamic environment. Customer service mindset focused on user satisfaction, with a willingness to learn and adapt to new technologies and processes. What Could Set You Apart
Apple support and troubleshooting skills, especially in mixed-device environments. At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We're Proactive, Proud, Partners. Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businessesthe hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real youthat's who we're interested in. If you have interest in this or any rolebut your experience doesn't match every qualification of the job description, that's okayconsider applying regardless. We are an equal-opportunity employer.
As an IT Endpoint Support Analyst, you will provide technical support and lifecycle management for endpoint devices across the organization. You will be responsible for ensuring seamless provisioning, configuration, and troubleshooting of devices for both on-site and remote users. We are seeking applicants with a proactive approach to problem-solving, strong communication skills, and hands-on experience with Microsoft Intune and Windows Autopilot. What You Will Be Doing
Configure, deploy, and manage Windows devices using Microsoft Intune and Windows Autopilot, ensuring optimal performance and compliance. Provide Tier 1 and Tier 2 support for endpoint-related issues including laptops, desktops, mobile devices, and peripherals, both on-site and remotely. Maintain endpoint security policies and compliance standards while monitoring device health, performance, and patch status. Collaborate with IT teams to streamline device provisioning and enhance user onboarding experiences. Document technical procedures, create knowledge base articles, and maintain support workflows. Assist with asset tracking, inventory management, and lifecycle planning for endpoint devices. Participate in IT projects related to endpoint management, upgrades, automation, and provide training and guidance to end users. What You Will Likely Bring
3+ years of applicable experience with demonstrated success in endpoint support and device management. Strong knowledge of Microsoft Intune, Autopilot, and modern device management practices, with proficiency in Windows OS deployment and troubleshooting. Familiarity with Active Directory, Azure AD, and Microsoft 365 environments, and understanding of endpoint security principles including encryption and compliance. Ability to support a hybrid workforce using remote desktop tools, with excellent problem-solving skills and attention to detail. Strong written and verbal communication skills for user support and documentation, and effective time management in a dynamic environment. Customer service mindset focused on user satisfaction, with a willingness to learn and adapt to new technologies and processes. What Could Set You Apart
Apple support and troubleshooting skills, especially in mixed-device environments. At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We're Proactive, Proud, Partners. Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businessesthe hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real youthat's who we're interested in. If you have interest in this or any rolebut your experience doesn't match every qualification of the job description, that's okayconsider applying regardless. We are an equal-opportunity employer.