City of Santa Clara, CA
Salary :
$80,547.00 - $103,113.12 Annually Location :
Santa Clara, CA Job Type:
Full-Time Job Number:
56-25-364 Department:
Finance Opening Date:
08/14/2025 Closing Date:
8/28/2025 4:00 PM Pacific FLSA:
Non-Exempt Bargaining Unit:
8 Weighting Plan:
100% Oral
Description The Department:
The mission of the Finance Department is to ensure that the financial/fiscal activities of the City, its Agencies and Corporations are performed, recorded and presented in compliance with professional and ethical standards. To learn more about the City of Santa Clara's Department of Finance The Position:
The Customer Service Representative is the entry-level classification in the Customer Service Representative series. This classification has a primary focus on providing superior customer service to the citizens and customers of the City of Santa Clara in handling a variety of customer account and billing issues. Incumbents in this classification may be assigned to answer telephone calls, handle difficult inquiries, perform cashiering duties, process business licenses, and perform functions associated with customer billing, analysis, account adjustments, collections, or the financial assistance programs offered to utility customers. This classification is distinguished from the Senior Customer Service Representative in that the latter is a lead worker position requiring a greater degree of technical knowledge, analytical ability, and independent judgment. Additional Information:
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write "see resume or personnel file.") To receive consideration for the screening process, candidates must submit a
1) Cover Letter, and 2) Resume.
Incomplete applications will not be accepted. Application packets may be submitted online through the "Apply Now" feature on the job announcement at Applications must be submitted by the filing deadline of
August 28, 2025
at
4:00 PM. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT.MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. The annual salary range for this position is $80,547.00 - $103,113.12. This position may be filled at or near the minimum of the salary range.
Minimum Qualifications Education and Experience:
Minimum Qualifications: • Graduation from high school or possession of a GED; and • One (1) year of experience in banking, business license processing, call center operations, cashiering, customer service, and/or utility billing, preferably with a municipal or utility agency Acceptable Substitution:
None. License/Certifications:
None. Other Requirements: • May be required to work evenings. • Must be able to perform all the essential functions of the job assignment. Follow this
link
to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview may be required prior to appointment. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. VETERAN'S PREFERENCE POINTS:
This position qualifies for Veteran's Preference Points. Applicants who have separated from service (Active Duty Status) must submit proof of honorable discharge (Form DD214) with their application at time of filing or will be ineligible to have points added to their final score. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or City of Santa Clara Benefit Summary Overview for Bargaining Unit #5, 7, & 8 Employees Association
This summary provides a brief overview of the City of Santa Clara's benefits available to Bargaining Unit #5, 7, & 8 employees in 2025. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager's Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement:
Membership in the California Public Employees Retirement System (CalPERS)
Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay
Medicare and Social Security (FICA)
Employee pays 6.20% up to $10,918.20 (Social Security) and 1.45% (Medicare) of gross pay
Health Insurance:
The City contributes up to 100% of the premium of the Kaiser (Region 1) plan for Employee Only and Employee + 1 Dependent plans, and up to 90% of the premium of the Kaiser (Region 1) plan of the Employee + 2 or More Dependents plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis No cash difference is paid if an employee elects a plan cheaper than the max City contribution To be eligible for the City's contribution toward health, employees must be on a paid status for at least 80 hours in the month prior to the month of coverage The City's contribution is prorated based on scheduled hours for part time employees Coverage is effective as early as the first day of the month after date of hire Employees hired on or after 1/1/2022 who opt-out of City-offered health insurance and provide annual attestation and acceptable proof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance:
Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early as the first day of the month after date of hire Vision Insurance:
Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early as the first day of the month after date of hire Voluntary Employee Beneficiary Association (VEBA):
City contributes $50.00 a month toward employee's VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance:
City pays for $15,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI):
Employee pays 1.2% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL):
Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information
Long Term Disability (LTD) Insurance:
Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation:
Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or 100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Flexible Spending Account (IRS Section 125 Plan):
Employee may contribute up to $3,300 per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $325 per month in pre-tax dollars to a commuter benefit plan Vacation:
Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service
For 1 - 4 years of service: 10 days (80 hours)/year For 5 - 9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year
Maximum vacation accrual is 420 hours Once per year, employees can elect to convert up to 40 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave:
Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual
Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave
Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Non-Management Leave:
40hours of non-management leave credited to employees each January 1st
New employees hired between January 1st and June 30th receive 40 hours of non-management leave their first year New employees hired between July 1st and December 31st receive 20 hours of non-management leave their first year Unused non-management leave may not be carried over from one calendar year to the next
Compensatory Time Off (CTO):
Employees may accrue CTO in lieu of overtime hours (maximum accrual is set by department) 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays:
Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year)
Reimbursements/Allowances (for specific classifications):
Raingear: $150 per fiscal year for eligible classifications Safety Boots: $275 per fiscal year for eligible classifications Walking Shoes: $120 per fiscal year for eligible classifications (See MOU for details) Tools: $500 per fiscal year reimbursement for Auto Foreperson classification Phone allowance of $80/month for Senior Key Customer Representative(s) and Key Customer Representative(s) job classifications Bilingual Pay:
Certified bilingual employees are eligible for $55/bi-weekly bilingual pay Night Differential Pay:
Librarians and library support employees whose regular assignments are to City libraries are eligible for 5.0% night differential pay for all hours worked between 5:30 p.m. and 6:30 a.m. so long as they work a minimum of 2 consecutive hours between 5:30 p.m. and 6:30 a.m. All other employees are eligible for 5.0% night differential pay for all hours worked between 6:00 p.m. and 8:00 a.m. so long as they work a minimum of 2 consecutive hours between 6:00 p.m. and 8:00 a.m. Standby Pay:
Employees in the classification of Electric Utility Programmer Analyst, Electric Utility Network Administrator, and Senior Energy Systems Analyst are eligible for standby pay of $100/week when assigned to work standby Tuition Reimbursement Program:
Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program:
Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program:
Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $425/month in 2025 (amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $254/month in 2025 (amount adjusted annually)
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, omissions, stating "see resume" or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question completely, and in your own words (without the use of generative Artificial Intelligence tools, including but not limited to Chat GPT, Microsoft AI, or any other AI tool), and that your responses can be verified from information included within your application?
Yes No
02
Please specify how you meet the minimum qualifications for the education requirement.
I possess at least a high school diploma or equivalent (GED) I do not possess the minimum qualifications for the education requirement
03
Please specify how you meet the minimum qualifications for the experience requirement.
I possess at least one (1) year of experience in banking, business license processing, call center operations, cashiering, customer service, and/or utility billing, preferably with a municipal or utility agency. I do not possess the minimum qualifications for the experience requirement.
04
Other than English, are you fluent in another language (level: native/bilingual to professional proficiency)? If so, please list: 05
Please list any intermediate/advanced level computer skills such as operating systems (Windows, MacOS), office suites (MS Office, G Suite), spreadsheets (Excel, Google Spreadsheets), word processing & presentation software (MS Word, Google Docs, PowerPoint, Keynote), accounting software (QuickBooks, Xero), communication and collaboration tools (email, Skype, Slack, Teams): 06
Please briefly explain what customer service means to you. 07
Describe your experience working one or more of the following areas: Call center, Cashiering, and/or Account management/support. 08
Briefly describe a time you displayed professional oral and written communication with a customer. Required Question
$80,547.00 - $103,113.12 Annually Location :
Santa Clara, CA Job Type:
Full-Time Job Number:
56-25-364 Department:
Finance Opening Date:
08/14/2025 Closing Date:
8/28/2025 4:00 PM Pacific FLSA:
Non-Exempt Bargaining Unit:
8 Weighting Plan:
100% Oral
Description The Department:
The mission of the Finance Department is to ensure that the financial/fiscal activities of the City, its Agencies and Corporations are performed, recorded and presented in compliance with professional and ethical standards. To learn more about the City of Santa Clara's Department of Finance The Position:
The Customer Service Representative is the entry-level classification in the Customer Service Representative series. This classification has a primary focus on providing superior customer service to the citizens and customers of the City of Santa Clara in handling a variety of customer account and billing issues. Incumbents in this classification may be assigned to answer telephone calls, handle difficult inquiries, perform cashiering duties, process business licenses, and perform functions associated with customer billing, analysis, account adjustments, collections, or the financial assistance programs offered to utility customers. This classification is distinguished from the Senior Customer Service Representative in that the latter is a lead worker position requiring a greater degree of technical knowledge, analytical ability, and independent judgment. Additional Information:
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write "see resume or personnel file.") To receive consideration for the screening process, candidates must submit a
1) Cover Letter, and 2) Resume.
Incomplete applications will not be accepted. Application packets may be submitted online through the "Apply Now" feature on the job announcement at Applications must be submitted by the filing deadline of
August 28, 2025
at
4:00 PM. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT.MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. The annual salary range for this position is $80,547.00 - $103,113.12. This position may be filled at or near the minimum of the salary range.
Minimum Qualifications Education and Experience:
Minimum Qualifications: • Graduation from high school or possession of a GED; and • One (1) year of experience in banking, business license processing, call center operations, cashiering, customer service, and/or utility billing, preferably with a municipal or utility agency Acceptable Substitution:
None. License/Certifications:
None. Other Requirements: • May be required to work evenings. • Must be able to perform all the essential functions of the job assignment. Follow this
link
to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview may be required prior to appointment. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. VETERAN'S PREFERENCE POINTS:
This position qualifies for Veteran's Preference Points. Applicants who have separated from service (Active Duty Status) must submit proof of honorable discharge (Form DD214) with their application at time of filing or will be ineligible to have points added to their final score. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or City of Santa Clara Benefit Summary Overview for Bargaining Unit #5, 7, & 8 Employees Association
This summary provides a brief overview of the City of Santa Clara's benefits available to Bargaining Unit #5, 7, & 8 employees in 2025. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager's Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement:
Membership in the California Public Employees Retirement System (CalPERS)
Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay
Medicare and Social Security (FICA)
Employee pays 6.20% up to $10,918.20 (Social Security) and 1.45% (Medicare) of gross pay
Health Insurance:
The City contributes up to 100% of the premium of the Kaiser (Region 1) plan for Employee Only and Employee + 1 Dependent plans, and up to 90% of the premium of the Kaiser (Region 1) plan of the Employee + 2 or More Dependents plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis No cash difference is paid if an employee elects a plan cheaper than the max City contribution To be eligible for the City's contribution toward health, employees must be on a paid status for at least 80 hours in the month prior to the month of coverage The City's contribution is prorated based on scheduled hours for part time employees Coverage is effective as early as the first day of the month after date of hire Employees hired on or after 1/1/2022 who opt-out of City-offered health insurance and provide annual attestation and acceptable proof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance:
Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early as the first day of the month after date of hire Vision Insurance:
Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early as the first day of the month after date of hire Voluntary Employee Beneficiary Association (VEBA):
City contributes $50.00 a month toward employee's VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance:
City pays for $15,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI):
Employee pays 1.2% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL):
Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information
Long Term Disability (LTD) Insurance:
Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation:
Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or 100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Flexible Spending Account (IRS Section 125 Plan):
Employee may contribute up to $3,300 per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $325 per month in pre-tax dollars to a commuter benefit plan Vacation:
Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service
For 1 - 4 years of service: 10 days (80 hours)/year For 5 - 9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year
Maximum vacation accrual is 420 hours Once per year, employees can elect to convert up to 40 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave:
Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual
Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave
Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Non-Management Leave:
40hours of non-management leave credited to employees each January 1st
New employees hired between January 1st and June 30th receive 40 hours of non-management leave their first year New employees hired between July 1st and December 31st receive 20 hours of non-management leave their first year Unused non-management leave may not be carried over from one calendar year to the next
Compensatory Time Off (CTO):
Employees may accrue CTO in lieu of overtime hours (maximum accrual is set by department) 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays:
Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year)
Reimbursements/Allowances (for specific classifications):
Raingear: $150 per fiscal year for eligible classifications Safety Boots: $275 per fiscal year for eligible classifications Walking Shoes: $120 per fiscal year for eligible classifications (See MOU for details) Tools: $500 per fiscal year reimbursement for Auto Foreperson classification Phone allowance of $80/month for Senior Key Customer Representative(s) and Key Customer Representative(s) job classifications Bilingual Pay:
Certified bilingual employees are eligible for $55/bi-weekly bilingual pay Night Differential Pay:
Librarians and library support employees whose regular assignments are to City libraries are eligible for 5.0% night differential pay for all hours worked between 5:30 p.m. and 6:30 a.m. so long as they work a minimum of 2 consecutive hours between 5:30 p.m. and 6:30 a.m. All other employees are eligible for 5.0% night differential pay for all hours worked between 6:00 p.m. and 8:00 a.m. so long as they work a minimum of 2 consecutive hours between 6:00 p.m. and 8:00 a.m. Standby Pay:
Employees in the classification of Electric Utility Programmer Analyst, Electric Utility Network Administrator, and Senior Energy Systems Analyst are eligible for standby pay of $100/week when assigned to work standby Tuition Reimbursement Program:
Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program:
Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program:
Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $425/month in 2025 (amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $254/month in 2025 (amount adjusted annually)
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, omissions, stating "see resume" or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question completely, and in your own words (without the use of generative Artificial Intelligence tools, including but not limited to Chat GPT, Microsoft AI, or any other AI tool), and that your responses can be verified from information included within your application?
Yes No
02
Please specify how you meet the minimum qualifications for the education requirement.
I possess at least a high school diploma or equivalent (GED) I do not possess the minimum qualifications for the education requirement
03
Please specify how you meet the minimum qualifications for the experience requirement.
I possess at least one (1) year of experience in banking, business license processing, call center operations, cashiering, customer service, and/or utility billing, preferably with a municipal or utility agency. I do not possess the minimum qualifications for the experience requirement.
04
Other than English, are you fluent in another language (level: native/bilingual to professional proficiency)? If so, please list: 05
Please list any intermediate/advanced level computer skills such as operating systems (Windows, MacOS), office suites (MS Office, G Suite), spreadsheets (Excel, Google Spreadsheets), word processing & presentation software (MS Word, Google Docs, PowerPoint, Keynote), accounting software (QuickBooks, Xero), communication and collaboration tools (email, Skype, Slack, Teams): 06
Please briefly explain what customer service means to you. 07
Describe your experience working one or more of the following areas: Call center, Cashiering, and/or Account management/support. 08
Briefly describe a time you displayed professional oral and written communication with a customer. Required Question