Walmart
ECommerce Director, Business Operations
Grow The Business
This job is onsite in Bentonville, AR. Want to help lead the way in redefining how we shop online? The eCommerce Director, Business Operations
Grow the Business is a critical leader responsible for driving growth through strategy development, cross-functional collaboration, and high-impact initiatives. This leader will play a key role in shaping our strategy by identifying growth levers, assessing performance trends, and leading efforts to uncover scalable opportunities through data-driven insights and structured reviews. They will drive key strategic initiatives to grow our eCommerce business, ensuring alignment across operations, product, and analytics teams. They will champion innovation, streamline execution, and foster a culture of excellence and accountabilityultimately creating a more frictionless, customer-centric shopping experience. You'll sweep us off our feet if: You understand how customers shop online and use strategic thinking and innovation to create a seamless and fresh site experience for our customers. You're a visionary constantly looking for ways to set us apart from the competition, driving new and enhanced functionality to make the shopping experience easy and convenient. You use data and insights to make informed and impactful decisions and you have the acumen to translate complex data into actions and improvements. You have an incredible focus on operational excellence and getting the fundamentals right and can identify opportunities for efficiency and improvement. You build trust quickly and can lead by influence, creating impact through partnership as well as ownership. You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members. You'll make an impact by: Creating an exemplary site experience. You'll help define the holistic site strategy and operational performance for all categories and play a key role in enhancing the customer journey on our site to win customers' hearts and minds. Structuring complex and ambiguous strategic problems. You'll continuously analyze our eCommerce business and develop best-in-class site strategies to improve the end-to-end customer journey, driving innovation and growth. You'll develop hypotheses and execute in-depth analyses, translating data into actionable insights and recommendations, to inform our overall market position and identify site priorities. Monitoring site health and performance through analytics and key metrics. You'll lead internal business reviews and oversee the development of dashboards to monitor program health, providing strategic insights to internal stakeholders to influence the overall direction for the site. You'll also identify and escalate key site issues, and conduct root cause analyses to recommend and implement fixes. Operating with excellence. You'll land the fundamentals and create and help scale workflows, processes, and timelines, embedding operational excellence into everything you do and developing associates on the team to increase capabilities and enhance skills, knowledge, and performance. Becoming an invaluable strategic partner to internal stakeholders. You'll advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance, driving continual assessment and improvement of the site's strategic direction and execution. Minimum Qualifications: Bachelors degree in business or related field or equivalent experience in Business or related field Preferred Qualifications: 5+ years related experience in Management Consulting, Business Operations, Product Management, Site Merchandising, or related field Masters Degree in Business or related field 5+ years of experience in consumer-focused e-commerce environment Strong customer obsession focused on building the right site experience for our customer Ability to drive large-scale projects to define process and ways of working through multiple functions and teams Self-starter with analytical skills, able to identify problems and/or opportunities for improvement, assesses viable solutions, and develops and executes complex projects and comprehensive action plans Conveys a sense of urgency in ways that motivate others to complete responsibilities and achieve goals Uses relevant business metrics, analyses, and reports to measure, monitor, and improve performance. Identifies and applies sound, fact-based criteria in setting priorities and making decisions Highly organized and self-motivated with distinctive problem-solving capabilities Able to deal tactfully, respectfully, and effectively with a array of individuals; develops and communicates logical, convincing reasons, including lessons learned, to build support for ones viewpoints and actions. Involves others in decisions and plans that affect them, when appropriate Demonstrates creativity and strength in the face of change, obstacles, or adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities Equally comfortable devising strategic initiatives and operationalizing tactical projects Willing both to get your hands dirty and to liaise indirectly with teams Aware of what needs doing and keen to make it happen, however big or small Ability to manage and influence direct and indirect reports The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. Benefits; Perks: Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions while being welcoming of all people. Who WeAre: Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we are a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the worlds most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in culture of belonging, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. Option 1: Bachelors degree in business management, information technology, computer science, or related area and 5 years experience in eCommerce merchandising, site operations, business management, or related area. Option 2: 7 years experience in eCommerce merchandising, site operations, business management, or related area. 2 years supervisory experience. ECommerce Merchandising, Site Operations, Business Management, or related area, Masters degree in Merchandising, Site Operations, Business Management, or related area Primary Location: 702 Sw 8Th St, Bentonville, AR 72716, United States of America
Grow The Business
This job is onsite in Bentonville, AR. Want to help lead the way in redefining how we shop online? The eCommerce Director, Business Operations
Grow the Business is a critical leader responsible for driving growth through strategy development, cross-functional collaboration, and high-impact initiatives. This leader will play a key role in shaping our strategy by identifying growth levers, assessing performance trends, and leading efforts to uncover scalable opportunities through data-driven insights and structured reviews. They will drive key strategic initiatives to grow our eCommerce business, ensuring alignment across operations, product, and analytics teams. They will champion innovation, streamline execution, and foster a culture of excellence and accountabilityultimately creating a more frictionless, customer-centric shopping experience. You'll sweep us off our feet if: You understand how customers shop online and use strategic thinking and innovation to create a seamless and fresh site experience for our customers. You're a visionary constantly looking for ways to set us apart from the competition, driving new and enhanced functionality to make the shopping experience easy and convenient. You use data and insights to make informed and impactful decisions and you have the acumen to translate complex data into actions and improvements. You have an incredible focus on operational excellence and getting the fundamentals right and can identify opportunities for efficiency and improvement. You build trust quickly and can lead by influence, creating impact through partnership as well as ownership. You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members. You'll make an impact by: Creating an exemplary site experience. You'll help define the holistic site strategy and operational performance for all categories and play a key role in enhancing the customer journey on our site to win customers' hearts and minds. Structuring complex and ambiguous strategic problems. You'll continuously analyze our eCommerce business and develop best-in-class site strategies to improve the end-to-end customer journey, driving innovation and growth. You'll develop hypotheses and execute in-depth analyses, translating data into actionable insights and recommendations, to inform our overall market position and identify site priorities. Monitoring site health and performance through analytics and key metrics. You'll lead internal business reviews and oversee the development of dashboards to monitor program health, providing strategic insights to internal stakeholders to influence the overall direction for the site. You'll also identify and escalate key site issues, and conduct root cause analyses to recommend and implement fixes. Operating with excellence. You'll land the fundamentals and create and help scale workflows, processes, and timelines, embedding operational excellence into everything you do and developing associates on the team to increase capabilities and enhance skills, knowledge, and performance. Becoming an invaluable strategic partner to internal stakeholders. You'll advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance, driving continual assessment and improvement of the site's strategic direction and execution. Minimum Qualifications: Bachelors degree in business or related field or equivalent experience in Business or related field Preferred Qualifications: 5+ years related experience in Management Consulting, Business Operations, Product Management, Site Merchandising, or related field Masters Degree in Business or related field 5+ years of experience in consumer-focused e-commerce environment Strong customer obsession focused on building the right site experience for our customer Ability to drive large-scale projects to define process and ways of working through multiple functions and teams Self-starter with analytical skills, able to identify problems and/or opportunities for improvement, assesses viable solutions, and develops and executes complex projects and comprehensive action plans Conveys a sense of urgency in ways that motivate others to complete responsibilities and achieve goals Uses relevant business metrics, analyses, and reports to measure, monitor, and improve performance. Identifies and applies sound, fact-based criteria in setting priorities and making decisions Highly organized and self-motivated with distinctive problem-solving capabilities Able to deal tactfully, respectfully, and effectively with a array of individuals; develops and communicates logical, convincing reasons, including lessons learned, to build support for ones viewpoints and actions. Involves others in decisions and plans that affect them, when appropriate Demonstrates creativity and strength in the face of change, obstacles, or adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities Equally comfortable devising strategic initiatives and operationalizing tactical projects Willing both to get your hands dirty and to liaise indirectly with teams Aware of what needs doing and keen to make it happen, however big or small Ability to manage and influence direct and indirect reports The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. Benefits; Perks: Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions while being welcoming of all people. Who WeAre: Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we are a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the worlds most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in culture of belonging, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. Option 1: Bachelors degree in business management, information technology, computer science, or related area and 5 years experience in eCommerce merchandising, site operations, business management, or related area. Option 2: 7 years experience in eCommerce merchandising, site operations, business management, or related area. 2 years supervisory experience. ECommerce Merchandising, Site Operations, Business Management, or related area, Masters degree in Merchandising, Site Operations, Business Management, or related area Primary Location: 702 Sw 8Th St, Bentonville, AR 72716, United States of America