University of Illinois
Infrastructure Specialist Associate / Infrastructure Specialist / Senior Infrast
University of Illinois, Urbana, Illinois, United States, 61801
Infrastructure Specialist Associate
Student Affairs Technology serves as the IT department for a variety of Student Affairs units on the campus to provide better efficiency, broader support, and operational resiliency, as well as create richer employment environment for the IT staff. We are seeking individuals with diverse backgrounds who can help create and foster communities that strive toward our vision. This includes supporting the academic mission of the University by developing environments conducive to student learning and academic success, respecting, appreciating, advocating for the diversity of our student population, and supporting the holistic development of all our students. This position provides workstation and software support to Student Affairs units. Hardware, Software and Systems Support Installation and configuration of workstations, mobile devices, software. Maintain patching, security, and other endpoint management of workstations and servers. Assist with the maintenance of administrative infrastructure, including file, print, web, database servers, and specialized vendor applications. Serve as a resource for major software version upgrades and replacing outdated technologies with new and current technologies. End-User Support Provide assistance to help desk operations by providing application and desktop support to customer Work within defined policies and procedures to solve user or system problems, including those that require solutions with originality and/or ingenuity Identify problems to be solved, and escalates appropriately. Other Duties Assume appropriate related additional duties to further the mission of the unit. Complete most work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management. Minimum Qualifications for the Infrastructure Specialist Associate: High school diploma or equivalent. Two (2) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate's Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor's Degree (120 semester hours) equals three (3) years). Demonstrated experience providing application and/or desktop support to end users. Demonstrated experience troubleshooting Windows workstation operating systems, and applications. Preferred Qualification for Infrastructure Specialist Associate: Bachelor's degree or higher in information technology or computer science. Experience in the use of Microsoft Active Directory, including group and object management, policy tasks, access control and authorization. Experience supporting essential network services (DNS, DHCP, and/or VPNs) and diagnosing network problems. Experience supporting mobile technology platforms (Examples: tablets, iPads, smartphones). IT Certifications related to core responsibilities and knowledge of position (e.g. CompTIA A+, MCSE, CCNA, HDI Customer Service, etc.). Infrastructure Specialist
This position provides workstation, server, application, and systems support to units within Student Affairs. Hardware, Software, and Systems Support Installation and configuration of workstations, servers, mobile devices, and software. Maintain patching, security, and other endpoint management of workstations and servers. Assist with the maintenance of administrative infrastructure, including file, print, web, database servers, and specialized vendor applications. Serve as a resource for major software version upgrades and replacing outdated technologies with new and current technologies. End-User Support Provide assistance to help desk operations by providing application and desktop support to customers. Works within defined policies and procedures to solve user or system problems, including those that require solutions with originality and/or ingenuity. Identifies problems to be solved, and escalates appropriately. Security Implement system and security best practices. Application Administration Participate and support software development projects, from conception through testing, implementation, and documentation. Other Duties Assume appropriate related additional duties to further the mission of the unit. Completes some work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management. Minimum Qualifications for the Infrastructure Specialist: High school diploma or equivalent. Five (5) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate's Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor's Degree (120 semester hours) equals three (3) years). Demonstrated experience providing application and/or desktop support to end-users. Demonstrated experience troubleshooting Windows or MacOS workstation operating systems and applications Demonstrated experience using endpoint management, device imaging, or centralized technology delivery solutions. Demonstrated experience with Microsoft Active Directory. Demonstrated experience supporting network services and/or diagnosing network problems. Demonstrated experience supporting Windows server operating systems, applications and/or hardware. Preferred Qualification for Infrastructure Specialist: Bachelor's degree or higher in information technology, computer science, or related field. Experience with Apple OS and iOS in an enterprise environment. Experience with Linux, Apache, MySQL, PHP (LAMP) servers and services. Experience with digital signage and/or CCTV systems. Experience administering MS SQL Server and MS IIS webservers. Experience with server, desktop or application virtualization and SAN infrastructure Experience supporting mobile technology platforms (eg. tablets, iPads, or smartphones). IT Certifications related to core responsibilities and knowledge of position (e.g. CompTIA Network+, MCSE, CCNA, HDI Customer Service, etc.). Experience in a higher education environment. Experience with maintaining security best practices. Senior Infrastructure Specialist
Provides enterprise infrastructure support and service delivery, including troubleshooting, advanced networking, subject matter expertise, and ability to complete long term projects for Student Affairs units. Hardware, Software, and Systems Support Serve as senior technology consultant and innovator for Student Affairs staff and other associated departments. Research and evaluate new technology products and upgrades. Installation and configuration of workstations, servers, and mobile devices. Maintain patching, security, and other endpoint management of workstations and servers. Maintain critical administrative infrastructure, including file, print, web, database servers, and specialized vendor applications. Serve as a resource for major software version upgrades and replacing outdated technologies with new and current technologies. Design and implement tactical and strategic migration plans for major hardware, software, and vendor version upgrades and replacing outdated technologies with new and current technologies. Design and implement disaster recovery plans including keeping up to date on start-up procedures, recovery point and recovery time objectives and system prioritization. End-User Support Analyze functional and performance issues of services, collaborates with peers and senior staff on possible solutions and implements corrective actions in a timely manner. Takes responsibility for assigned environments and services, independently resolving or escalating issues as needed, with proactive process and/or service improvements in collaboration with other Student Affairs Technology staff. Provides assistance to help desk operations by providing application and desktop support to end-users. Act as a technical and institutional resource for peers, providing training and advice as needed. Work within defined policies and procedures to solve user or system problems, including original and/or innovative solutions. Identifies problems to be solved, proposes solutions, obtains approval, and/or escalates appropriately. Security Implement system and security best practices. Coordinate with the software development team to ensure application software conforms to the University standard for network and system security. Application Administration Assist as needed in application development in the area of deployments, migrations, upgrades and configurations. Participate and support software development projects, from conception through testing, implementation, and documentation. Leads the coordination of support and upgrades with vendors. Other Duties Assume appropriate related additional duties to further the mission of the unit. Completes and/or coordinates assigned individual or team projects with durations of 6 months or greater considering both tactical and strategic goals. Complete most work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management. Minimum Qualifications for the Senior Infrastructure Specialist: High school diploma or equivalent. Eight (8) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management
Student Affairs Technology serves as the IT department for a variety of Student Affairs units on the campus to provide better efficiency, broader support, and operational resiliency, as well as create richer employment environment for the IT staff. We are seeking individuals with diverse backgrounds who can help create and foster communities that strive toward our vision. This includes supporting the academic mission of the University by developing environments conducive to student learning and academic success, respecting, appreciating, advocating for the diversity of our student population, and supporting the holistic development of all our students. This position provides workstation and software support to Student Affairs units. Hardware, Software and Systems Support Installation and configuration of workstations, mobile devices, software. Maintain patching, security, and other endpoint management of workstations and servers. Assist with the maintenance of administrative infrastructure, including file, print, web, database servers, and specialized vendor applications. Serve as a resource for major software version upgrades and replacing outdated technologies with new and current technologies. End-User Support Provide assistance to help desk operations by providing application and desktop support to customer Work within defined policies and procedures to solve user or system problems, including those that require solutions with originality and/or ingenuity Identify problems to be solved, and escalates appropriately. Other Duties Assume appropriate related additional duties to further the mission of the unit. Complete most work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management. Minimum Qualifications for the Infrastructure Specialist Associate: High school diploma or equivalent. Two (2) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate's Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor's Degree (120 semester hours) equals three (3) years). Demonstrated experience providing application and/or desktop support to end users. Demonstrated experience troubleshooting Windows workstation operating systems, and applications. Preferred Qualification for Infrastructure Specialist Associate: Bachelor's degree or higher in information technology or computer science. Experience in the use of Microsoft Active Directory, including group and object management, policy tasks, access control and authorization. Experience supporting essential network services (DNS, DHCP, and/or VPNs) and diagnosing network problems. Experience supporting mobile technology platforms (Examples: tablets, iPads, smartphones). IT Certifications related to core responsibilities and knowledge of position (e.g. CompTIA A+, MCSE, CCNA, HDI Customer Service, etc.). Infrastructure Specialist
This position provides workstation, server, application, and systems support to units within Student Affairs. Hardware, Software, and Systems Support Installation and configuration of workstations, servers, mobile devices, and software. Maintain patching, security, and other endpoint management of workstations and servers. Assist with the maintenance of administrative infrastructure, including file, print, web, database servers, and specialized vendor applications. Serve as a resource for major software version upgrades and replacing outdated technologies with new and current technologies. End-User Support Provide assistance to help desk operations by providing application and desktop support to customers. Works within defined policies and procedures to solve user or system problems, including those that require solutions with originality and/or ingenuity. Identifies problems to be solved, and escalates appropriately. Security Implement system and security best practices. Application Administration Participate and support software development projects, from conception through testing, implementation, and documentation. Other Duties Assume appropriate related additional duties to further the mission of the unit. Completes some work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management. Minimum Qualifications for the Infrastructure Specialist: High school diploma or equivalent. Five (5) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate's Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor's Degree (120 semester hours) equals three (3) years). Demonstrated experience providing application and/or desktop support to end-users. Demonstrated experience troubleshooting Windows or MacOS workstation operating systems and applications Demonstrated experience using endpoint management, device imaging, or centralized technology delivery solutions. Demonstrated experience with Microsoft Active Directory. Demonstrated experience supporting network services and/or diagnosing network problems. Demonstrated experience supporting Windows server operating systems, applications and/or hardware. Preferred Qualification for Infrastructure Specialist: Bachelor's degree or higher in information technology, computer science, or related field. Experience with Apple OS and iOS in an enterprise environment. Experience with Linux, Apache, MySQL, PHP (LAMP) servers and services. Experience with digital signage and/or CCTV systems. Experience administering MS SQL Server and MS IIS webservers. Experience with server, desktop or application virtualization and SAN infrastructure Experience supporting mobile technology platforms (eg. tablets, iPads, or smartphones). IT Certifications related to core responsibilities and knowledge of position (e.g. CompTIA Network+, MCSE, CCNA, HDI Customer Service, etc.). Experience in a higher education environment. Experience with maintaining security best practices. Senior Infrastructure Specialist
Provides enterprise infrastructure support and service delivery, including troubleshooting, advanced networking, subject matter expertise, and ability to complete long term projects for Student Affairs units. Hardware, Software, and Systems Support Serve as senior technology consultant and innovator for Student Affairs staff and other associated departments. Research and evaluate new technology products and upgrades. Installation and configuration of workstations, servers, and mobile devices. Maintain patching, security, and other endpoint management of workstations and servers. Maintain critical administrative infrastructure, including file, print, web, database servers, and specialized vendor applications. Serve as a resource for major software version upgrades and replacing outdated technologies with new and current technologies. Design and implement tactical and strategic migration plans for major hardware, software, and vendor version upgrades and replacing outdated technologies with new and current technologies. Design and implement disaster recovery plans including keeping up to date on start-up procedures, recovery point and recovery time objectives and system prioritization. End-User Support Analyze functional and performance issues of services, collaborates with peers and senior staff on possible solutions and implements corrective actions in a timely manner. Takes responsibility for assigned environments and services, independently resolving or escalating issues as needed, with proactive process and/or service improvements in collaboration with other Student Affairs Technology staff. Provides assistance to help desk operations by providing application and desktop support to end-users. Act as a technical and institutional resource for peers, providing training and advice as needed. Work within defined policies and procedures to solve user or system problems, including original and/or innovative solutions. Identifies problems to be solved, proposes solutions, obtains approval, and/or escalates appropriately. Security Implement system and security best practices. Coordinate with the software development team to ensure application software conforms to the University standard for network and system security. Application Administration Assist as needed in application development in the area of deployments, migrations, upgrades and configurations. Participate and support software development projects, from conception through testing, implementation, and documentation. Leads the coordination of support and upgrades with vendors. Other Duties Assume appropriate related additional duties to further the mission of the unit. Completes and/or coordinates assigned individual or team projects with durations of 6 months or greater considering both tactical and strategic goals. Complete most work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management. Minimum Qualifications for the Senior Infrastructure Specialist: High school diploma or equivalent. Eight (8) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management