TD Bank
Head of CCoE (Collateral Center of Excellence)
TD Bank, Mount Laurel, New Jersey, United States, 08054
Product Group Lead
The Collateral Center of Excellence (CCoE) is a centralized group of specially trained collateral experts that will manage, maintain, and monitor all collateral data needs for the commercial bank, throughout the loan lifecycle. This group will ultimately provide oversight for the Bank's collateral needs, and will ensure data quality, completeness, and accuracy. Responsibilities include managing collateral and the associated data through the life cycle of the loans, collateral data quality, working with other areas to capture, ensure quality control and maintenance of collateral filings across the loan lifecycle; and supporting required collateral inputs to various stakeholder reporting. The Product Group Lead provides senior level strategic direction in developing and implementing the Bank's products, services, programs and projects including features, benefits and characteristics that meet customer needs. Responsible for formulating strategy, policy and overall direction of the identified product or suite of products portfolio. Accountable for building a strong talent pipeline within the team. Depth & Scope: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Provides strategic direction in developing and implementing the Bank's products, services, programs and projects including features, benefits and characteristics that meet customer needs. Responsible for formulating strategy, policy and overall direction of the identified product or suite of products portfolio. Acts as the expert on the market and maintains vigilance gathering industry expert opinions and qualitative market data for different market segments. Leads business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact Ensures effective ways to deliver complete solutions to identify market problems and ensures gaps are identified and filled. Reviews and approves business and expense plans and tracks success and effectiveness of product development delivery and implementation. Develops and manages the product development calendar and oversees the successful and seamless execution of deliverables. Manages the identification of competitive offerings in the market and their strengths and weaknesses. Prioritizes the presence and relative importance of key product deliverables. Determines the methodology to quantify market analysis to look at internal measurements and product performance to determine how the product impacts the Company operations including product life cycle, quality, technical support, marketing programs and sales support. Oversees the creation of product roadmaps to illustrate the vision for the product. Plans product solutions that meet our clients needs. Ensures the creation of scenarios to describe the evolving changes within the market and illustrate why product features/benefits are necessary for acquisition and retention. Directs market research projects and recommends methods for growing existing markets and developing opportunities for customer products and services. Consults and advises executive management on the marketing initiatives related to major Company activities. Studies, analyzes and reports on quality of service, customer attitudes, economic conditions and government controls with respect to their effect on sales of existing or proposed products and services. Collaborates with business lines in establishing new services and products. Demonstrates effectiveness in creating and using conceptual frameworks to structure the develop insights into the consumer; as a result, demonstrates a high level of analytical rigor in formulation of product insights. Ensures the team effectively implements and monitors product/segment performance against objectives, recommending enhancements to ensure a consistent customer, brand experience Delivers financial results for the product/product suite via operation of all available levers: pricing, margin, volume etc., creates and delivers business cases to achieve strategic business results (acquisition, retention, customer experience, engagement and market share) Partners with key business leaders to develop business plan, ensuring the optimal use of resources and leverages TD's operating model to maximize efficiency, effectiveness and scale Liaises with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends; analyze challenges and identify areas of opportunity through customer research, focus groups, and external secondary research; facilitate ideation sessions and build necessary business cases for NPD, identifying solutions and building stronger plans for growth Ensures all products are in compliance and meet all regulatory requirements Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite Ensures employees are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct Education & Experience: Bachelor's degree or progressive work experience in addition to experience below. 10+ years related experience required Proven senior management leadership skills to lead a team of product management experts Ability to develop and effectively drive product strategies throughout the organization Proven experience in product research, product analysis and development, forecasting, pricing and competitive intelligence Superb communication, problem-solving and decision making skills with ability to effectively communicate with executive management Proven ability to build strong collaborative business relationships Demonstrated ability to negotiate and apply skills to exercise influence over others decisions without express authority and influence mass change management Experience in leading project management and delivering on time and within budget Proven experience in product pricing, financial statements and ensuring budget targets are met or exceeded Expert knowledge of current and emerging competitor and market trends Ability to exercise sound judgement in making decisions High proficiency in preparing and managing budgets and P&L Knowledge of and/or skill in using analytical software tools, data analysis methods and reporting techniques Ability to handle confidential information with discretion Physical Requirements: Domestic Travel
Occasional International Travel
Never Performing sedentary work
Continuous Performing multiple tasks
Continuous Operating standard office equipment - Continuous Responding quickly to sounds
Occasional Sitting
Continuous Standing
Occasional Walking
Occasional Moving safely in confined spaces
Occasional Lifting/Carrying (under 25 lbs.)
Occasional Lifting/Carrying (over 25 lbs.)
Never Squatting
Occasional Bending
Occasional Kneeling
Never Crawling
Never Climbing
Never Reaching overhead
Never Reaching forward
Occasional Pushing
Never Pulling
Never Twisting
Never Concentrating for long periods of time
Continuous Applying common sense to deal with problems involving standardized situations
Continuous Reading, writing and comprehending instructions
Continuous Adding, subtracting, multiplying and dividing
Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing
and so will you.
The Collateral Center of Excellence (CCoE) is a centralized group of specially trained collateral experts that will manage, maintain, and monitor all collateral data needs for the commercial bank, throughout the loan lifecycle. This group will ultimately provide oversight for the Bank's collateral needs, and will ensure data quality, completeness, and accuracy. Responsibilities include managing collateral and the associated data through the life cycle of the loans, collateral data quality, working with other areas to capture, ensure quality control and maintenance of collateral filings across the loan lifecycle; and supporting required collateral inputs to various stakeholder reporting. The Product Group Lead provides senior level strategic direction in developing and implementing the Bank's products, services, programs and projects including features, benefits and characteristics that meet customer needs. Responsible for formulating strategy, policy and overall direction of the identified product or suite of products portfolio. Accountable for building a strong talent pipeline within the team. Depth & Scope: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Provides strategic direction in developing and implementing the Bank's products, services, programs and projects including features, benefits and characteristics that meet customer needs. Responsible for formulating strategy, policy and overall direction of the identified product or suite of products portfolio. Acts as the expert on the market and maintains vigilance gathering industry expert opinions and qualitative market data for different market segments. Leads business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact Ensures effective ways to deliver complete solutions to identify market problems and ensures gaps are identified and filled. Reviews and approves business and expense plans and tracks success and effectiveness of product development delivery and implementation. Develops and manages the product development calendar and oversees the successful and seamless execution of deliverables. Manages the identification of competitive offerings in the market and their strengths and weaknesses. Prioritizes the presence and relative importance of key product deliverables. Determines the methodology to quantify market analysis to look at internal measurements and product performance to determine how the product impacts the Company operations including product life cycle, quality, technical support, marketing programs and sales support. Oversees the creation of product roadmaps to illustrate the vision for the product. Plans product solutions that meet our clients needs. Ensures the creation of scenarios to describe the evolving changes within the market and illustrate why product features/benefits are necessary for acquisition and retention. Directs market research projects and recommends methods for growing existing markets and developing opportunities for customer products and services. Consults and advises executive management on the marketing initiatives related to major Company activities. Studies, analyzes and reports on quality of service, customer attitudes, economic conditions and government controls with respect to their effect on sales of existing or proposed products and services. Collaborates with business lines in establishing new services and products. Demonstrates effectiveness in creating and using conceptual frameworks to structure the develop insights into the consumer; as a result, demonstrates a high level of analytical rigor in formulation of product insights. Ensures the team effectively implements and monitors product/segment performance against objectives, recommending enhancements to ensure a consistent customer, brand experience Delivers financial results for the product/product suite via operation of all available levers: pricing, margin, volume etc., creates and delivers business cases to achieve strategic business results (acquisition, retention, customer experience, engagement and market share) Partners with key business leaders to develop business plan, ensuring the optimal use of resources and leverages TD's operating model to maximize efficiency, effectiveness and scale Liaises with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends; analyze challenges and identify areas of opportunity through customer research, focus groups, and external secondary research; facilitate ideation sessions and build necessary business cases for NPD, identifying solutions and building stronger plans for growth Ensures all products are in compliance and meet all regulatory requirements Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite Ensures employees are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct Education & Experience: Bachelor's degree or progressive work experience in addition to experience below. 10+ years related experience required Proven senior management leadership skills to lead a team of product management experts Ability to develop and effectively drive product strategies throughout the organization Proven experience in product research, product analysis and development, forecasting, pricing and competitive intelligence Superb communication, problem-solving and decision making skills with ability to effectively communicate with executive management Proven ability to build strong collaborative business relationships Demonstrated ability to negotiate and apply skills to exercise influence over others decisions without express authority and influence mass change management Experience in leading project management and delivering on time and within budget Proven experience in product pricing, financial statements and ensuring budget targets are met or exceeded Expert knowledge of current and emerging competitor and market trends Ability to exercise sound judgement in making decisions High proficiency in preparing and managing budgets and P&L Knowledge of and/or skill in using analytical software tools, data analysis methods and reporting techniques Ability to handle confidential information with discretion Physical Requirements: Domestic Travel
Occasional International Travel
Never Performing sedentary work
Continuous Performing multiple tasks
Continuous Operating standard office equipment - Continuous Responding quickly to sounds
Occasional Sitting
Continuous Standing
Occasional Walking
Occasional Moving safely in confined spaces
Occasional Lifting/Carrying (under 25 lbs.)
Occasional Lifting/Carrying (over 25 lbs.)
Never Squatting
Occasional Bending
Occasional Kneeling
Never Crawling
Never Climbing
Never Reaching overhead
Never Reaching forward
Occasional Pushing
Never Pulling
Never Twisting
Never Concentrating for long periods of time
Continuous Applying common sense to deal with problems involving standardized situations
Continuous Reading, writing and comprehending instructions
Continuous Adding, subtracting, multiplying and dividing
Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing
and so will you.