Quality Carriers, Inc.
IC Contract Compliance Specialist
Quality Carriers, Inc., Gary, Indiana, United States, 46403
Job Description
Job Description
About Quality Carriers, Inc. Quality Carriers, Inc. (QC), headquartered in Tampa, FL, is the leading bulk liquid chemical carrier in North America. With a network of over 100 terminals and facilities, QC delivers a wide range of chemical transportation solutions, backed by value-added services and a commitment to safety, reliability, and operational excellence. Summary: The IC Specialist plays a critical role in the direct management of Independent Contractor (IC) drivers, serving as their primary point of contact and support. This position is heavily focused on driver performance, communication, and engagement to ensure all contact drivers meet operational standards and deliver exceptional service. The IC Specialist is responsible for monitoring, coaching, and guiding drivers through day-to-day operations, addressing issues proactively, and fostering a positive working relationship. This is a hands-on, driver-facing role that requires strong interpersonal and organizational skills. Quality operates on a 24/7 basis; as such, Customer Contractor Support Representatives (CCSRs) are expected to participate in an on-call rotation, which may vary by location and business needs. Essential Functions: Tracks each IC in TMW for compliance to meeting QDI’s customers’ needs on all selected loads. Works with assigned group of IC’s on a daily basis to advise them when requested in making good business decisions in choosing freight and preparing for repair costs. Fields IC settlement questions when requested. Ensures IC’s are reaching their financial goals by advising them when they request assistance. Ensures all tractors are in a high level of repair and in full compliance to all DOT, federal, state and local regulations as well as all QC compliance standards. Reviews OBER data and provides feedback and advice when requested to contractor regarding events recorded and in accordance with the CCSR Safety Policy. Education: High school or GED required 2-year business degree
preferred Knowledge/ Skills Requirements: Good communication and interpersonal skills. 4+ years bulk transportation industry experience. 2 + years of experience in a process management position. Knowledge of DOT requirements. Experience with CSA expectation and Safety procedures. Solid computer skills must be comfortable using a computer and various software programs. Working knowledge of the Google Platform, Word, Excel and TMW. Supervisory Responsibility: None Position Type/Expected Hours of Work:
This is a full-time position, 5 days a week. Salary:
$70,000 annuall y, plus a comprehensive benefits package that includes health, dental, vision, 401(k), paid time off, and more Work Environment: This job operates in a professional office environment. This role routinely uses standard office and computer equipment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. We offer competitive wages and employee benefits (Flexible spending accounts, generous Paid Time Off/Holiday Schedule, in addition to Medical, Dental and Vision plans). Quality Carriers Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, military/veteran status or other characteristics protected by law. Please note that per Quality policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Quality will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Job Description
About Quality Carriers, Inc. Quality Carriers, Inc. (QC), headquartered in Tampa, FL, is the leading bulk liquid chemical carrier in North America. With a network of over 100 terminals and facilities, QC delivers a wide range of chemical transportation solutions, backed by value-added services and a commitment to safety, reliability, and operational excellence. Summary: The IC Specialist plays a critical role in the direct management of Independent Contractor (IC) drivers, serving as their primary point of contact and support. This position is heavily focused on driver performance, communication, and engagement to ensure all contact drivers meet operational standards and deliver exceptional service. The IC Specialist is responsible for monitoring, coaching, and guiding drivers through day-to-day operations, addressing issues proactively, and fostering a positive working relationship. This is a hands-on, driver-facing role that requires strong interpersonal and organizational skills. Quality operates on a 24/7 basis; as such, Customer Contractor Support Representatives (CCSRs) are expected to participate in an on-call rotation, which may vary by location and business needs. Essential Functions: Tracks each IC in TMW for compliance to meeting QDI’s customers’ needs on all selected loads. Works with assigned group of IC’s on a daily basis to advise them when requested in making good business decisions in choosing freight and preparing for repair costs. Fields IC settlement questions when requested. Ensures IC’s are reaching their financial goals by advising them when they request assistance. Ensures all tractors are in a high level of repair and in full compliance to all DOT, federal, state and local regulations as well as all QC compliance standards. Reviews OBER data and provides feedback and advice when requested to contractor regarding events recorded and in accordance with the CCSR Safety Policy. Education: High school or GED required 2-year business degree
preferred Knowledge/ Skills Requirements: Good communication and interpersonal skills. 4+ years bulk transportation industry experience. 2 + years of experience in a process management position. Knowledge of DOT requirements. Experience with CSA expectation and Safety procedures. Solid computer skills must be comfortable using a computer and various software programs. Working knowledge of the Google Platform, Word, Excel and TMW. Supervisory Responsibility: None Position Type/Expected Hours of Work:
This is a full-time position, 5 days a week. Salary:
$70,000 annuall y, plus a comprehensive benefits package that includes health, dental, vision, 401(k), paid time off, and more Work Environment: This job operates in a professional office environment. This role routinely uses standard office and computer equipment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. We offer competitive wages and employee benefits (Flexible spending accounts, generous Paid Time Off/Holiday Schedule, in addition to Medical, Dental and Vision plans). Quality Carriers Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, military/veteran status or other characteristics protected by law. Please note that per Quality policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Quality will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.