QUALITY DISTRIBUTION, INC.
Temporary Customer Service Representative (Transportation)
QUALITY DISTRIBUTION, INC., Cincinnati, Ohio, United States, 45208
Quality Carriers, Inc. (QC), headquartered in Tampa, FL, is North America's largest bulk liquid chemical carrier. Through a network of more than 100 terminals and facilities, we transport a broad range of chemical products and provide our customers with value-added transportation services.
Quality Carriers is looking for an experienced Customer Service Representative (CSR) for a
temporary
position at our Cincinnati, OH terminal.
The CSR will be responsible for managing the relationship with an assigned group of customers. The CSR is required to make decisions specific to the acceptance of freight and when capacity is limited which freight should and should not be accepted from customers. This decision should be driven by consignee locations (to ensure drivers needs are met) and rate concerns, always working to generate maximum revenues.
Essential Functions:
Receive orders from customers to provide orders for all drivers available for a work assignment via Phone, Email, Fax or EDI And accurately enter them into the TMW Order Management System. Solicit freight from customers as directed by TM and or Terminal Planner and/or for all available capacity both domiciled and foreign, in the area of responsibility. Work with customers on changes to scheduled loading and delivery times, to ensure coverage, updating TMW and notifying terminal personnel as needed of all changes. Work with Planners, Drivers and other terminal personnel to ensure all customer requirements are met, Track all loads in TMW/Peoplenet/Trip alert to proactively identify service concerns. Communicate issues on orders with customers, negotiating necessary changes that may be required due to the incident/issue Work with other departments as necessary to secure proper locations, correct commodity codes and proper credit approvals for all customers, ship locations and consignee locations. Ensure all data entry is accurate and that orders get updated properly to hand off to the terminal billers and all service issues get properly documented in the NCR system. Perform miscellaneous duties as assigned Minimum special knowledge and skills required:
Strong Skills in MS Office (Excel, Word, PowerPoint, Access) Ability to function as part of a team at a high level Critical Thinker Strong communication skills (both verbal and written) Experience with Google Apps (preferred) Familiarity with transportation software, such as, EDI, TMW and PeopleNet, a plus
Salary:
$25.00 per hour, plus a comprehensive benefits package including health, dental, vision, 401(k), paid time off, and more.
We offer competitive wages and employee benefits (Flexible spending accounts, generous Paid Time Off/Holiday Schedule, in addition to Medical, Dental and Vision plans).
Quality Carriers is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, military/veteran status or other characteristics protected by law.
Please note that per Quality policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Quality will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Quality Carriers is looking for an experienced Customer Service Representative (CSR) for a
temporary
position at our Cincinnati, OH terminal.
The CSR will be responsible for managing the relationship with an assigned group of customers. The CSR is required to make decisions specific to the acceptance of freight and when capacity is limited which freight should and should not be accepted from customers. This decision should be driven by consignee locations (to ensure drivers needs are met) and rate concerns, always working to generate maximum revenues.
Essential Functions:
Receive orders from customers to provide orders for all drivers available for a work assignment via Phone, Email, Fax or EDI And accurately enter them into the TMW Order Management System. Solicit freight from customers as directed by TM and or Terminal Planner and/or for all available capacity both domiciled and foreign, in the area of responsibility. Work with customers on changes to scheduled loading and delivery times, to ensure coverage, updating TMW and notifying terminal personnel as needed of all changes. Work with Planners, Drivers and other terminal personnel to ensure all customer requirements are met, Track all loads in TMW/Peoplenet/Trip alert to proactively identify service concerns. Communicate issues on orders with customers, negotiating necessary changes that may be required due to the incident/issue Work with other departments as necessary to secure proper locations, correct commodity codes and proper credit approvals for all customers, ship locations and consignee locations. Ensure all data entry is accurate and that orders get updated properly to hand off to the terminal billers and all service issues get properly documented in the NCR system. Perform miscellaneous duties as assigned Minimum special knowledge and skills required:
Strong Skills in MS Office (Excel, Word, PowerPoint, Access) Ability to function as part of a team at a high level Critical Thinker Strong communication skills (both verbal and written) Experience with Google Apps (preferred) Familiarity with transportation software, such as, EDI, TMW and PeopleNet, a plus
Salary:
$25.00 per hour, plus a comprehensive benefits package including health, dental, vision, 401(k), paid time off, and more.
We offer competitive wages and employee benefits (Flexible spending accounts, generous Paid Time Off/Holiday Schedule, in addition to Medical, Dental and Vision plans).
Quality Carriers is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, military/veteran status or other characteristics protected by law.
Please note that per Quality policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Quality will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.