Louisiana Children's Museum
VISITOR SERVICES ASSOCIATE
Louisiana Children's Museum, New Orleans, Louisiana, United States, 70124
Job Description
Job Description Salary: 16.00 per hour VISITOR SERVICES ASSOCIATE Department: Operations-Visitor Services Status: Part-time
Schedule: Open Availability Must Work Weekends
Job Summary The Visitor Services Associate serves as a frontline ambassador for LCM. This position is responsible for setting the tone of every museum visit by welcoming each visitor and family to the museum and advising them of current programming and events. The VSA is responsible for all transactions: admissions, memberships, birthday parties, and field trips.
Responsibilities and Duties Promote the culture and brand of LCM. Project a positive image of the organization to employees, volunteers, guests, and the community. Set a playful & positive tone for every visit, welcome families with warmth and excitement, share information about the museum in an efficient and enthusiastic way. Process all transactions on the POS system ticketing, memberships, birthday parties, and field trips. Upsell LCM memberships. Maintain accurate daily sales records open & close the registers each day, assemble bank deposits and change orders for the CFO. Foster relationships with museum members greet families by name and create a personalized museum experience. Share information and orient new visitors to the new museum the daily roster of programs, upcoming events, and outdoor conditions. Monitor the entrance to the Atrium. Direct the general public to the Museum Store, Acorn Caf, and other attractions in the park. Serve as front desk reception for the administrative offices welcome board members and partners for meetings, answer front desk phone and appropriately direct calls, sign for packages and notify staff when they arrive Assist the Education team in data collection survey visitors, collect zip codes, and contribute to evaluation projects to measure the quality of the museums experiences offered. Attend monthly staff meetings and training. Coordinate with the Museum Experience Manager, Museum Experience Assistant Manager, Play Facilitators, Marketing & Sales Coordinator, Group Experience Supervisor, and Birthday Hosts. Other duties as assigned.
Minimum Qualifications High School Diploma or equivalent At least 2 years of cash handling and credit card transaction experience At least 1 year of sales/customer
service/hospitality
experience At least 1 year of POS system experience Excellent customer service, multi-tasking, and communications skills Proficient in MS Office 365 Suite
Physical Requirements Prolonged periods of sitting. Must be able to lift up to 15 pounds at a time.
Job Description Salary: 16.00 per hour VISITOR SERVICES ASSOCIATE Department: Operations-Visitor Services Status: Part-time
Schedule: Open Availability Must Work Weekends
Job Summary The Visitor Services Associate serves as a frontline ambassador for LCM. This position is responsible for setting the tone of every museum visit by welcoming each visitor and family to the museum and advising them of current programming and events. The VSA is responsible for all transactions: admissions, memberships, birthday parties, and field trips.
Responsibilities and Duties Promote the culture and brand of LCM. Project a positive image of the organization to employees, volunteers, guests, and the community. Set a playful & positive tone for every visit, welcome families with warmth and excitement, share information about the museum in an efficient and enthusiastic way. Process all transactions on the POS system ticketing, memberships, birthday parties, and field trips. Upsell LCM memberships. Maintain accurate daily sales records open & close the registers each day, assemble bank deposits and change orders for the CFO. Foster relationships with museum members greet families by name and create a personalized museum experience. Share information and orient new visitors to the new museum the daily roster of programs, upcoming events, and outdoor conditions. Monitor the entrance to the Atrium. Direct the general public to the Museum Store, Acorn Caf, and other attractions in the park. Serve as front desk reception for the administrative offices welcome board members and partners for meetings, answer front desk phone and appropriately direct calls, sign for packages and notify staff when they arrive Assist the Education team in data collection survey visitors, collect zip codes, and contribute to evaluation projects to measure the quality of the museums experiences offered. Attend monthly staff meetings and training. Coordinate with the Museum Experience Manager, Museum Experience Assistant Manager, Play Facilitators, Marketing & Sales Coordinator, Group Experience Supervisor, and Birthday Hosts. Other duties as assigned.
Minimum Qualifications High School Diploma or equivalent At least 2 years of cash handling and credit card transaction experience At least 1 year of sales/customer
service/hospitality
experience At least 1 year of POS system experience Excellent customer service, multi-tasking, and communications skills Proficient in MS Office 365 Suite
Physical Requirements Prolonged periods of sitting. Must be able to lift up to 15 pounds at a time.