BEHAVIORALLY INC
Job Description
Job Description
Join Us as Insights Director, Customer Success in Chicago
At Behaviorally, we’re reshaping the way the world’s top brands understand and influence consumer decisions at the point of purchase. With deep behavioral expertise and a digital-first approach, we guide clients across retail and CPG landscapes through complex shopper journeys - both online and offline. We help leading FMCG/CPG companies to boost sales with effective packaging and shopper strategies. Our PackPower Score™ is the industry standard metric for packaging design, linking directly to sales to predict pack performance.
SUMMARY: To establish and maintain client relationships to ensure business growth.
Duties and Responsibilities: • Plan, manage and moderate qualitative research including ethnographies, shop-alongs. IDIs, bulletin boards, focus groups both in person and online. • Translate research into actionable outcomes and opportunities. • Prepare and present qualitative research findings to clients via thoughtful, clear and succinct, story driven research reports that provide actionable insights. • Develop and maintain client relationships with current and prospective research clients. • Have the ability to deliver concise and thought-provoking research proposals. • Lead and mentor support team. • Work closely with Behaviorally quantitative team, ensuring qualitative insights are shared and integrated into client deliverables.
Skills and Experience: • 6+ years of market research experience. • Bachelor’s degree. • Ability to manage multiple projects. • A flair for building and nurturing relationships with clients and internal stakeholders. • Excellent verbal and written communication skills. • Ability to think creatively and strategically. • Strong detail-orientation with ability to manage multiple work streams. • Natural curiosity, highly motivated and comfort with ambiguity.
What You'll Enjoy as Part of the Team: We know people do their best work when they feel trusted, supported, and valued. That’s why our benefits go beyond the basics: Unlimited PTO Holiday Pay
– your time matters Hybrid work flexibility
– 2-3 days onsite at our Chicago IL office weekly Competitive salary with performance bonus opportunities 401k Match Medical, Dental, and Vision Insurance Ongoing training, mentorship, and development opportunities Company-sponsored team events, recognition programs, and celebrations
Why Behaviorally? We are the global market leader in digital shopper research, but what sets us apart is
how
we work: Digital-first, behavior-focused:
We prioritize agility, speed, and relevance Human-centered:
We put people—shoppers, clients, colleagues—at the core of every decision Growth-oriented:
We invest in our people and are proud to promote from within Transparent and grounded:
We share goals, results, and accountability—top to bottom Join a team of curious minds, candid communicators, and committed collaborators who are passionate about redefining what shopper research can be.
We Value Every Voice At Behaviorally, inclusion isn’t a buzzword—it’s a commitment. We believe diverse perspectives lead to better thinking and stronger solutions. We’re proud to be an Equal Opportunity Employer and welcome applicants from all backgrounds, identities, and experiences.
Let’s define the future of shopper research together. Apply now to join Behaviorally.
Job Description
Join Us as Insights Director, Customer Success in Chicago
At Behaviorally, we’re reshaping the way the world’s top brands understand and influence consumer decisions at the point of purchase. With deep behavioral expertise and a digital-first approach, we guide clients across retail and CPG landscapes through complex shopper journeys - both online and offline. We help leading FMCG/CPG companies to boost sales with effective packaging and shopper strategies. Our PackPower Score™ is the industry standard metric for packaging design, linking directly to sales to predict pack performance.
SUMMARY: To establish and maintain client relationships to ensure business growth.
Duties and Responsibilities: • Plan, manage and moderate qualitative research including ethnographies, shop-alongs. IDIs, bulletin boards, focus groups both in person and online. • Translate research into actionable outcomes and opportunities. • Prepare and present qualitative research findings to clients via thoughtful, clear and succinct, story driven research reports that provide actionable insights. • Develop and maintain client relationships with current and prospective research clients. • Have the ability to deliver concise and thought-provoking research proposals. • Lead and mentor support team. • Work closely with Behaviorally quantitative team, ensuring qualitative insights are shared and integrated into client deliverables.
Skills and Experience: • 6+ years of market research experience. • Bachelor’s degree. • Ability to manage multiple projects. • A flair for building and nurturing relationships with clients and internal stakeholders. • Excellent verbal and written communication skills. • Ability to think creatively and strategically. • Strong detail-orientation with ability to manage multiple work streams. • Natural curiosity, highly motivated and comfort with ambiguity.
What You'll Enjoy as Part of the Team: We know people do their best work when they feel trusted, supported, and valued. That’s why our benefits go beyond the basics: Unlimited PTO Holiday Pay
– your time matters Hybrid work flexibility
– 2-3 days onsite at our Chicago IL office weekly Competitive salary with performance bonus opportunities 401k Match Medical, Dental, and Vision Insurance Ongoing training, mentorship, and development opportunities Company-sponsored team events, recognition programs, and celebrations
Why Behaviorally? We are the global market leader in digital shopper research, but what sets us apart is
how
we work: Digital-first, behavior-focused:
We prioritize agility, speed, and relevance Human-centered:
We put people—shoppers, clients, colleagues—at the core of every decision Growth-oriented:
We invest in our people and are proud to promote from within Transparent and grounded:
We share goals, results, and accountability—top to bottom Join a team of curious minds, candid communicators, and committed collaborators who are passionate about redefining what shopper research can be.
We Value Every Voice At Behaviorally, inclusion isn’t a buzzword—it’s a commitment. We believe diverse perspectives lead to better thinking and stronger solutions. We’re proud to be an Equal Opportunity Employer and welcome applicants from all backgrounds, identities, and experiences.
Let’s define the future of shopper research together. Apply now to join Behaviorally.