McGee Corporation
Job Description
Job Description Description: We are seeking a motivated and detail-oriented entry-level
Help Desk Analyst
with a strong desire to grow within a dynamic and supportive organization through a contract position. Eager to serve as the first point of contact for end-user technical support, providing timely and effective resolutions with professionalism and efficiency. Demonstrates strong troubleshooting skills, a customer-first mindset, and the ability to learn quickly in a fast-paced environment. Known for being a reliable team player, excellent communicator, and committed to delivering quality service while continually expanding technical knowledge and capabilities.
Contract Role : 18-24 months duration Location : Matthews, NC, In-office only (remote work is not available) Schedule:
Monday – Thursday: 7:00 AM – 4:30 PM, Friday: 7:00 AM – 12:00 PM
Key Responsibilities: Provide first-level technical support to end-users, including troubleshooting hardware and software issues, documenting problems, and escalating as needed. Support onboarding of new employees by setting up workstations, configuring accounts, and ensuring proper system access. Assist with offboarding procedures, including hardware collection, data archiving, and equipment preparation for redeployment. Install, configure, and update software applications on user devices. Set up new computers and hardware peripherals such as monitors, docking stations, and printers. Provide support for workspace changes, including relocating equipment and hardware swaps (e.g., monitor installations, PC-to-laptop transitions). Perform general hardware maintenance and upgrades as required. Required Qualifications: 2+ years of experience in helpdesk or technical support role Strong interpersonal and customer service skills Excellent verbal and written communication Proficient in troubleshooting hardware and software issues, including network connectivity and browser-related problems Solid working knowledge of Microsoft Office 365 Ability to follow direction, work independently, and collaborate as part of a team Education High school diploma or equivalent required. Associate's or Bachelor's degree in Information technology, Computer Science, or a related field preferred.
Requirements:
Job Description Description: We are seeking a motivated and detail-oriented entry-level
Help Desk Analyst
with a strong desire to grow within a dynamic and supportive organization through a contract position. Eager to serve as the first point of contact for end-user technical support, providing timely and effective resolutions with professionalism and efficiency. Demonstrates strong troubleshooting skills, a customer-first mindset, and the ability to learn quickly in a fast-paced environment. Known for being a reliable team player, excellent communicator, and committed to delivering quality service while continually expanding technical knowledge and capabilities.
Contract Role : 18-24 months duration Location : Matthews, NC, In-office only (remote work is not available) Schedule:
Monday – Thursday: 7:00 AM – 4:30 PM, Friday: 7:00 AM – 12:00 PM
Key Responsibilities: Provide first-level technical support to end-users, including troubleshooting hardware and software issues, documenting problems, and escalating as needed. Support onboarding of new employees by setting up workstations, configuring accounts, and ensuring proper system access. Assist with offboarding procedures, including hardware collection, data archiving, and equipment preparation for redeployment. Install, configure, and update software applications on user devices. Set up new computers and hardware peripherals such as monitors, docking stations, and printers. Provide support for workspace changes, including relocating equipment and hardware swaps (e.g., monitor installations, PC-to-laptop transitions). Perform general hardware maintenance and upgrades as required. Required Qualifications: 2+ years of experience in helpdesk or technical support role Strong interpersonal and customer service skills Excellent verbal and written communication Proficient in troubleshooting hardware and software issues, including network connectivity and browser-related problems Solid working knowledge of Microsoft Office 365 Ability to follow direction, work independently, and collaborate as part of a team Education High school diploma or equivalent required. Associate's or Bachelor's degree in Information technology, Computer Science, or a related field preferred.
Requirements: