PrideStaff
Help Desk Analyst
PrideStaff is seeking a reliable and technically skilled Help Desk Analyst to join an IT team for a metal fabrication company located in Matthews, NC. This individual will serve as the first point of contact for end-user support, handling technical issues and requests with professionalism and efficiency. The ideal candidate will possess strong troubleshooting abilities, a customer-focused mindset, and the capacity to work collaboratively in a fast-paced environment. Location: Matthews, NC 28105 Schedule: Monday
Thursday: 7:00 AM
4:30 PM, Friday: 7:00 AM
12:00 PM Pay Rate: $23-$24/hr. based on experience Key Responsibilities: Provide first-level technical support to end-users, including troubleshooting hardware and software issues, documenting problems, and escalating as needed. Support onboarding of new employees by setting up workstations, configuring accounts, and ensuring proper system access. Assist with offboarding procedures, including hardware collection, data archiving, and equipment preparation for redeployment. Install, configure, and update software applications on user devices. Set up new computers and hardware peripherals such as monitors, docking stations, and printers. Provide support for workspace changes, including relocating equipment and hardware swaps (e.g., monitor installations, PC-to-laptop transitions). Perform general hardware maintenance and upgrades as required. Required Qualifications: 2+ years of experience in helpdesk or technical support role Strong interpersonal and customer service skills Excellent verbal and written communication Proficient in troubleshooting hardware and software issues, including network connectivity and browser-related problems Solid working knowledge of Microsoft Office 365 Ability to follow direction, work independently, and collaborate as part of a team Education: High school diploma or equivalent required. Associate's or Bachelor's degree in Information technology, Computer Science, or a related field preferred. Compensation / Pay Rate (Up to): $23.00 - $24.00
PrideStaff is seeking a reliable and technically skilled Help Desk Analyst to join an IT team for a metal fabrication company located in Matthews, NC. This individual will serve as the first point of contact for end-user support, handling technical issues and requests with professionalism and efficiency. The ideal candidate will possess strong troubleshooting abilities, a customer-focused mindset, and the capacity to work collaboratively in a fast-paced environment. Location: Matthews, NC 28105 Schedule: Monday
Thursday: 7:00 AM
4:30 PM, Friday: 7:00 AM
12:00 PM Pay Rate: $23-$24/hr. based on experience Key Responsibilities: Provide first-level technical support to end-users, including troubleshooting hardware and software issues, documenting problems, and escalating as needed. Support onboarding of new employees by setting up workstations, configuring accounts, and ensuring proper system access. Assist with offboarding procedures, including hardware collection, data archiving, and equipment preparation for redeployment. Install, configure, and update software applications on user devices. Set up new computers and hardware peripherals such as monitors, docking stations, and printers. Provide support for workspace changes, including relocating equipment and hardware swaps (e.g., monitor installations, PC-to-laptop transitions). Perform general hardware maintenance and upgrades as required. Required Qualifications: 2+ years of experience in helpdesk or technical support role Strong interpersonal and customer service skills Excellent verbal and written communication Proficient in troubleshooting hardware and software issues, including network connectivity and browser-related problems Solid working knowledge of Microsoft Office 365 Ability to follow direction, work independently, and collaborate as part of a team Education: High school diploma or equivalent required. Associate's or Bachelor's degree in Information technology, Computer Science, or a related field preferred. Compensation / Pay Rate (Up to): $23.00 - $24.00