WorkWave
Employer Industry: Software Development for Customer Success Solutions
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Why consider this job opportunity: - Salary up to $235,000, plus eligibility for bonuses - Flexible remote work environment with a focus on work/life balance - Comprehensive benefits package, including health, dental, and 401k with company match - Opportunities for professional development and career advancement within the organization - Recognition as a top workplace, including multiple awards for company culture and growth - Supportive and collaborative team atmosphere that values diversity and community engagement
What to Expect (Job Responsibilities): - Develop and implement the vision and operational plan for a scalable Customer Success model - Lead a high-performing global Customer Success Management team to enhance customer adoption and satisfaction - Create and operationalize onboarding, engagement, and expansion playbooks tailored to different customer segments - Collaborate with various departments to ensure seamless customer experiences and successful outcomes - Improve key SaaS Customer Success metrics through data-driven decision-making and performance management
What is Required (Qualifications): - 10+ years of experience in Customer Success within enterprise SaaS companies, including 5+ years in leadership roles - Proven ability to build and scale Customer Success organizations from inception - In-depth understanding of both high-touch and tech-touch customer engagement models - Experience with Customer Success tools and CRMs, such as Gainsight and Salesforce - Strong communication skills and the ability to influence stakeholders at all levels
How to Stand Out (Preferred Qualifications): - MBA or related advanced degree - Track record of improving Customer Success metrics, including Gross Retention Rate (GRR) and Net Revenue Retention (NRR) - Experience in cross-functional team leadership and organizational change management - Analytical mindset with a focus on leveraging data to drive business outcomes - Willingness to travel up to 10-15% for customer engagements and meetings
#CustomerSuccess #LeadershipRole #RemoteWork #SaaSIndustry #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Why consider this job opportunity: - Salary up to $235,000, plus eligibility for bonuses - Flexible remote work environment with a focus on work/life balance - Comprehensive benefits package, including health, dental, and 401k with company match - Opportunities for professional development and career advancement within the organization - Recognition as a top workplace, including multiple awards for company culture and growth - Supportive and collaborative team atmosphere that values diversity and community engagement
What to Expect (Job Responsibilities): - Develop and implement the vision and operational plan for a scalable Customer Success model - Lead a high-performing global Customer Success Management team to enhance customer adoption and satisfaction - Create and operationalize onboarding, engagement, and expansion playbooks tailored to different customer segments - Collaborate with various departments to ensure seamless customer experiences and successful outcomes - Improve key SaaS Customer Success metrics through data-driven decision-making and performance management
What is Required (Qualifications): - 10+ years of experience in Customer Success within enterprise SaaS companies, including 5+ years in leadership roles - Proven ability to build and scale Customer Success organizations from inception - In-depth understanding of both high-touch and tech-touch customer engagement models - Experience with Customer Success tools and CRMs, such as Gainsight and Salesforce - Strong communication skills and the ability to influence stakeholders at all levels
How to Stand Out (Preferred Qualifications): - MBA or related advanced degree - Track record of improving Customer Success metrics, including Gross Retention Rate (GRR) and Net Revenue Retention (NRR) - Experience in cross-functional team leadership and organizational change management - Analytical mindset with a focus on leveraging data to drive business outcomes - Willingness to travel up to 10-15% for customer engagements and meetings
#CustomerSuccess #LeadershipRole #RemoteWork #SaaSIndustry #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr