WorkWave
Employer Industry: Software Solutions
Why consider this job opportunity: - Salary up to $235,000 per year, with bonus eligibility based on qualifications and experience - Flexible work environment with remote work options - Comprehensive benefits package including health, dental, and 401k with company match - Opportunities for professional development and career advancement within the organization - Supportive and collaborative company culture recognized as a Best Place to Work - Access to extensive training resources and programs for personal and professional growth
What to Expect (Job Responsibilities): - Develop and execute a strategic vision for a scalable Customer Success model across various market segments - Build and lead a high-performing global Customer Success Management team - Create tailored onboarding and engagement playbooks for different customer segments - Collaborate with cross-functional teams to ensure seamless customer experience and satisfaction - Own and improve key customer success metrics such as retention, adoption, and Net Promoter Score (NPS)
What is Required (Qualifications): - 10+ years of experience in Customer Success within enterprise SaaS companies, with at least 5 years in leadership roles - Proven experience in building and scaling Customer Success organizations - Deep understanding of both high-touch Enterprise and tech-touch SMB models - Strong communication skills and executive presence with the ability to influence at all levels - Bachelor's degree required; MBA or related advanced degree is a plus
How to Stand Out (Preferred Qualifications): - Experience with Customer Success tools (e.g., Gainsight) and CRMs (e.g., Salesforce) - Track record of improving customer success metrics, including Gross Retention Rate (GRR) and Net Revenue Retention (NRR) - Analytical mindset with a passion for data-driven decision-making - Willingness to travel up to 10–15% for customer engagements
#SoftwareSolutions #CustomerSuccess #LeadershipRole #RemoteWork #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity: - Salary up to $235,000 per year, with bonus eligibility based on qualifications and experience - Flexible work environment with remote work options - Comprehensive benefits package including health, dental, and 401k with company match - Opportunities for professional development and career advancement within the organization - Supportive and collaborative company culture recognized as a Best Place to Work - Access to extensive training resources and programs for personal and professional growth
What to Expect (Job Responsibilities): - Develop and execute a strategic vision for a scalable Customer Success model across various market segments - Build and lead a high-performing global Customer Success Management team - Create tailored onboarding and engagement playbooks for different customer segments - Collaborate with cross-functional teams to ensure seamless customer experience and satisfaction - Own and improve key customer success metrics such as retention, adoption, and Net Promoter Score (NPS)
What is Required (Qualifications): - 10+ years of experience in Customer Success within enterprise SaaS companies, with at least 5 years in leadership roles - Proven experience in building and scaling Customer Success organizations - Deep understanding of both high-touch Enterprise and tech-touch SMB models - Strong communication skills and executive presence with the ability to influence at all levels - Bachelor's degree required; MBA or related advanced degree is a plus
How to Stand Out (Preferred Qualifications): - Experience with Customer Success tools (e.g., Gainsight) and CRMs (e.g., Salesforce) - Track record of improving customer success metrics, including Gross Retention Rate (GRR) and Net Revenue Retention (NRR) - Analytical mindset with a passion for data-driven decision-making - Willingness to travel up to 10–15% for customer engagements
#SoftwareSolutions #CustomerSuccess #LeadershipRole #RemoteWork #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr