Senior System Engineer

Job Description Description : Provide Tier III engineering and project support on the following systems (not limited to): Windows 10 / 11, Office 365 Apps, COTS & in-house developed software Azure Virtual Desktops / Azure Active Directory / Azure cloud storage On-premise Active Directory service management (DNS, GPO, DHCP, file services, user and Group management, PKI certificate management, etc.) Microsoft Teams & Cisco WebEx HYCU backup software for local and cloud storage HP Network Attached Storage HP Secure Print Zscaler ZPA and ZIA AvePoint cloud backups Review agency’s IT infrastructure regularly to optimize system performance and efficiencies. Assess the production infrastructure capacity to meet the agency’s evolving demands. Review agency and M365 AD environments, identify inconsistencies, and develop corrective and cleanup plans. Research and contribute to a shared knowledge base for troubleshooting and information sharing. Support OIT IT projects, including data migrations, server migrations to Azure, network expansion, and new implementations. Collaborate with vendor services and product vendors. Support SDLC and programmatic documentation required by the agency, including SDLC, IRB, and ATO documents. Identify areas for policy and procedure updates to ensure consistent work quality. Participate in technical and project meetings, including change control and technical review boards. Maintain project and ticket statuses, and provide weekly/monthly reports. Ensure effective communication and collaboration within Tier teams. Provide team leadership, task documentation, planning, and client communication. Requirements : Active Secret clearance Bachelor's degree in a relevant field At least 7 years of relevant experience 7+ years of experience with: Windows 10 / 11, Office 365 Apps, COTS & custom software Azure Platform, Virtual Machines, Desktops, EntraID, Automation, Virtual Networking Active Directory domain management (DNS, GPO, DHCP, file services, user and Group management, PKI certificates) M365 Platform Administration / Management Identity Access Management (Okta, ADFS, etc.) Container Management (Docker, Azure Kubernetes, etc.) Enterprise Backup products HP Secure Print Zscaler ZPA and ZIA or similar security products

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