Senior System Engineer

Description Provide Tier III engineering and project support on the following systems (not limited to): Windows 10/11, Office 365 Apps, COTS & in-house developed software Azure Virtual Desktops/Azure Active Directory/Azure cloud storage On-premise Active Directory service management (DNS, GPO, DHCP, file services, user and Group management, PKI certificate management etc.) Microsoft Teams & Cisco WebEx HYCU backup software for local and cloud storage HP Network Attached Storage HP Secure Print Zscaler ZPA and ZIA AvePoint cloud backups Review agency’s IT infrastructure on a regular basis to maximize system performance and efficiencies. Determine the production infrastructure capacity IT needs to meet the evolving demands of the agency. Review agency and M365 AD and identify design inconsistencies - develop corrective action and cleanup plans for the agency’s environment. Research and contribute to a shared knowledge base to help troubleshoot issues and share information to be used by others. Support OIT IT projects including department share data migrations, on-prem server migrations to Azure, network expansion, new implementations, etc. Collaborating with vendor professional services and product vendors Support the SDLC, and programmatic documentation required by Agency. Work with the System Owner, senior management, COR, and necessary parties to adhere to the required documentation support. Documentation to include but not limited to: SDLC and stage gates, IRB, ATO related document Look for areas to create new and update existing policies and procedures to ensure consistent work quality. Attend technical and project meetings as relevant to tasks supported, including the weekly change control board meetings, and technical review board meetings. Keep project and ticket status up-to-date and provide weekly and monthly status reports Maintain excellent communication, collaboration and working relationships with all Tier teams to ensure all teams are aware of current efforts. Provide team leadership of MSM staff and assist with task documentation, planning and client communication. Requirements Master’s degree in relevant field 14+ years of relevant experience Minimum 10 years of experience with these technologies: Windows 10/11, Office 365 Apps, COTS & custom software Azure Platform, Virtual Machines and Desktops, EntraID, Automation, Virtual Networking Active Directory domain management (DNS, GPO, DHCP, file services, user and Group management, PKI certificate management, etc.) M365 Platform Administration/Management Identity Access Management (Okta, ADFS, similar) Container Management (Docker, Azure Kubernetes, Others) Enterprise Backup product experience HP Secure Print (Secure enterprise printing, scanning, and faxing) Zscaler ZPA and ZIA or similar firewall and network security products

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