Jobright.ai
Senior Contact Center Transformation Consultant
Jobright.ai, Charlotte, North Carolina, United States, 28245
Senior Contact Center Transformation Consultant
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Senior Contact Center Transformation Consultant
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Jobright.ai Senior Contact Center Transformation Consultant
1 day ago Be among the first 25 applicants Join to apply for the
Senior Contact Center Transformation Consultant
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Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: AccruePartners is a Fortune 500 powerhouse recognized for its collaborative and innovative culture, currently undertaking a strategic contact center transformation. The Contact Center Transformation Consultant will lead efforts to enhance operational performance and customer experience by designing a future-ready operating model, conducting assessments, and implementing change management strategies. Responsibilities: • Serve as the primary architect and advisor for a transformation designed to achieve world-class contact center performance. • Conduct a deep operational and organizational assessment to identify structural, leadership, and process gaps. • Design a future-ready operating model that enables scale, agility, and seamless cross-channel customer engagement. • Develop and execute a practical, phased transformation roadmap aligning organizational redesign with advanced technology integration. • Unlock the full potential of contact center platforms, CRM systems, and AI-driven tools by improving integration, maximizing functionality, and ensuring user adoption. • Build leadership depth and talent pipelines, equipping supervisors and managers with the skills to lead high-performing teams. • Standardize processes, establish performance metrics, and embed continuous improvement practices for sustainable success. • Champion change management strategies that reduce resistance, foster buy-in, and ensure cultural alignment with a world-class service mindset. Qualifications: Required: • Proven experience delivering world-class contact center transformation, from strategic planning through successful execution. • Expertise in organizational redesign, workforce management, and large-scale technology integration. • Hands-on experience with modern contact center platforms, enterprise CRM solutions, and AI/automation tools, with a track record of improving adoption and ROI. • Skilled in building phased transformation plans that secure immediate wins while driving sustainable, long-term change. • Recognized as a change leader able to influence senior executives, inspire operational leaders, and engage frontline teams. • Adept at breaking down silos, creating cross-functional alignment, and optimizing workflows in complex service environments. • Exceptional communicator, able to translate complex transformation strategies into clear, actionable priorities in high-visibility, high-stakes settings. Company: AccruePartners is a staffing and recruiting company providing workforce management solutions. Founded in 2002, the company is headquartered in Charlotte, North Carolina, USA, with a team of 51-200 employees. The company is currently Growth Stage. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Consulting Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Contact Center Consultant jobs in
Charlotte, NC . Charlotte, NC $99,652.30-$131,990.00 2 weeks ago Charlotte, NC $80,000.00-$96,000.00 14 hours ago Charlotte, NC $59,562.00-$89,057.00 3 weeks ago Charlotte, NC $55,000.00-$75,000.00 1 week ago Charlotte, NC $60,000.00-$110,000.00 1 month ago Sr Director of Manufacturing - Technology & Transformation
Sr Director of Manufacturing - Technology & Transformation
Charlotte, NC $110,000.00-$125,000.00 1 month ago IT Director of Governance and Digital Transformation
Charlotte, NC $95,000.00-$100,000.00 2 weeks ago Charlotte, NC $99,200.00-$186,000.00 1 day ago Charlotte, NC $240,000.00-$350,000.00 2 weeks ago Charlotte, NC $60,000.00-$75,000.00 1 week ago Director - Transformation and Controls Product Owner
Charlotte, NC $130,000.00-$205,000.00 1 week ago Finance Technology Transformation Director
Charlotte, NC $170,255.00-$200,300.00 3 days ago Charlotte, NC $100,000.00-$103,000.00 3 days ago Charlotte, NC $150,000.00-$190,000.00 3 weeks ago Charlotte, NC $85,000.00-$150,000.00 3 weeks ago Charlotte, NC $111,408.00-$189,738.00 21 minutes ago Charlotte, NC $90,000.00-$115,000.00 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Join to apply for the
Senior Contact Center Transformation Consultant
role at
Jobright.ai Senior Contact Center Transformation Consultant
1 day ago Be among the first 25 applicants Join to apply for the
Senior Contact Center Transformation Consultant
role at
Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: AccruePartners is a Fortune 500 powerhouse recognized for its collaborative and innovative culture, currently undertaking a strategic contact center transformation. The Contact Center Transformation Consultant will lead efforts to enhance operational performance and customer experience by designing a future-ready operating model, conducting assessments, and implementing change management strategies. Responsibilities: • Serve as the primary architect and advisor for a transformation designed to achieve world-class contact center performance. • Conduct a deep operational and organizational assessment to identify structural, leadership, and process gaps. • Design a future-ready operating model that enables scale, agility, and seamless cross-channel customer engagement. • Develop and execute a practical, phased transformation roadmap aligning organizational redesign with advanced technology integration. • Unlock the full potential of contact center platforms, CRM systems, and AI-driven tools by improving integration, maximizing functionality, and ensuring user adoption. • Build leadership depth and talent pipelines, equipping supervisors and managers with the skills to lead high-performing teams. • Standardize processes, establish performance metrics, and embed continuous improvement practices for sustainable success. • Champion change management strategies that reduce resistance, foster buy-in, and ensure cultural alignment with a world-class service mindset. Qualifications: Required: • Proven experience delivering world-class contact center transformation, from strategic planning through successful execution. • Expertise in organizational redesign, workforce management, and large-scale technology integration. • Hands-on experience with modern contact center platforms, enterprise CRM solutions, and AI/automation tools, with a track record of improving adoption and ROI. • Skilled in building phased transformation plans that secure immediate wins while driving sustainable, long-term change. • Recognized as a change leader able to influence senior executives, inspire operational leaders, and engage frontline teams. • Adept at breaking down silos, creating cross-functional alignment, and optimizing workflows in complex service environments. • Exceptional communicator, able to translate complex transformation strategies into clear, actionable priorities in high-visibility, high-stakes settings. Company: AccruePartners is a staffing and recruiting company providing workforce management solutions. Founded in 2002, the company is headquartered in Charlotte, North Carolina, USA, with a team of 51-200 employees. The company is currently Growth Stage. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Consulting Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Contact Center Consultant jobs in
Charlotte, NC . Charlotte, NC $99,652.30-$131,990.00 2 weeks ago Charlotte, NC $80,000.00-$96,000.00 14 hours ago Charlotte, NC $59,562.00-$89,057.00 3 weeks ago Charlotte, NC $55,000.00-$75,000.00 1 week ago Charlotte, NC $60,000.00-$110,000.00 1 month ago Sr Director of Manufacturing - Technology & Transformation
Sr Director of Manufacturing - Technology & Transformation
Charlotte, NC $110,000.00-$125,000.00 1 month ago IT Director of Governance and Digital Transformation
Charlotte, NC $95,000.00-$100,000.00 2 weeks ago Charlotte, NC $99,200.00-$186,000.00 1 day ago Charlotte, NC $240,000.00-$350,000.00 2 weeks ago Charlotte, NC $60,000.00-$75,000.00 1 week ago Director - Transformation and Controls Product Owner
Charlotte, NC $130,000.00-$205,000.00 1 week ago Finance Technology Transformation Director
Charlotte, NC $170,255.00-$200,300.00 3 days ago Charlotte, NC $100,000.00-$103,000.00 3 days ago Charlotte, NC $150,000.00-$190,000.00 3 weeks ago Charlotte, NC $85,000.00-$150,000.00 3 weeks ago Charlotte, NC $111,408.00-$189,738.00 21 minutes ago Charlotte, NC $90,000.00-$115,000.00 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr