AccruePartners
Contact Center Transformation Consultant
AccruePartners, Charlotte, North Carolina, United States, 28245
Contact Center Transformation Consultant
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Contact Center Transformation Consultant
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AccruePartners Contact Center Transformation Consultant
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Contact Center Transformation Consultant
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AccruePartners A multi-billion-dollar market leader with national and global reach, delivering mission-critical services to diverse industries. A Fortune 500 powerhouse operating more than 1,000 locations worldwide, supported by a workforce of over 19,000 employees. A forward-thinking enterprise making significant investments in advanced contact center technology, automation, and AI capabilities to strengthen customer relationships and operational performance. Recognized among the world’s most respected employers, with a long-standing culture of collaboration, innovation, and employee engagement. Currently undertaking a strategic contact center transformation to align people, processes, and technology — elevating service delivery to world-class standards.
THE TEAM YOU WILL BE JOINING
A multi-billion-dollar market leader with national and global reach, delivering mission-critical services to diverse industries. A Fortune 500 powerhouse operating more than 1,000 locations worldwide, supported by a workforce of over 19,000 employees. A forward-thinking enterprise making significant investments in advanced contact center technology, automation, and AI capabilities to strengthen customer relationships and operational performance. Recognized among the world’s most respected employers, with a long-standing culture of collaboration, innovation, and employee engagement. Currently undertaking a strategic contact center transformation to align people, processes, and technology — elevating service delivery to world-class standards.
What They Offer You
A high-profile, mission-critical consulting role where your strategic and operational expertise will directly shape the future of one of the nation’s most influential contact center operations. The opportunity to lead transformation from the inside out, working alongside senior executives to turn bold vision into measurable business results. A clear mandate for change — leadership alignment, executive sponsorship, and the resources to accelerate meaningful impact. Access to a high-energy, capable workforce eager for expert guidance to elevate performance, integrate new technologies, and adopt best-in-class practices. A platform to leave a lasting legacy, driving operational excellence, elevating customer experience, and setting a new benchmark for the industry. Comprehensive total rewards including competitive compensation, robust benefits, and a forward-looking culture that values innovation, results, and people.
What You Will Do
Serve as the primary architect and advisor for a transformation designed to achieve world-class contact center performance. Conduct a deep operational and organizational assessment to identify structural, leadership, and process gaps. Design a future-ready operating model that enables scale, agility, and seamless cross-channel customer engagement. Develop and execute a practical, phased transformation roadmap aligning organizational redesign with advanced technology integration. Unlock the full potential of contact center platforms, CRM systems, and AI-driven tools by improving integration, maximizing functionality, and ensuring user adoption. Build leadership depth and talent pipelines, equipping supervisors and managers with the skills to lead high-performing teams. Standardize processes, establish performance metrics, and embed continuous improvement practices for sustainable success. Champion change management strategies that reduce resistance, foster buy-in, and ensure cultural alignment with a world-class service mindset.
How You Are Qualified
Proven experience delivering world-class contact center transformation, from strategic planning through successful execution. Expertise in organizational redesign, workforce management, and large-scale technology integration. Hands-on experience with modern contact center platforms, enterprise CRM solutions, and AI/automation tools, with a track record of improving adoption and ROI. Skilled in building phased transformation plans that secure immediate wins while driving sustainable, long-term change. Recognized as a change leader able to influence senior executives, inspire operational leaders, and engage frontline teams. Adept at breaking down silos, creating cross-functional alignment, and optimizing workflows in complex service environments. Exceptional communicator, able to translate complex transformation strategies into clear, actionable priorities in high-visibility, high-stakes settings. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Business Development and Sales Industries Staffing and Recruiting Referrals increase your chances of interviewing at AccruePartners by 2x Sign in to set job alerts for “Transformation Consultant” roles.
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Business Analyst with Mainframe and .Net experience
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Join to apply for the
Contact Center Transformation Consultant
role at
AccruePartners Contact Center Transformation Consultant
1 day ago Be among the first 25 applicants Join to apply for the
Contact Center Transformation Consultant
role at
AccruePartners A multi-billion-dollar market leader with national and global reach, delivering mission-critical services to diverse industries. A Fortune 500 powerhouse operating more than 1,000 locations worldwide, supported by a workforce of over 19,000 employees. A forward-thinking enterprise making significant investments in advanced contact center technology, automation, and AI capabilities to strengthen customer relationships and operational performance. Recognized among the world’s most respected employers, with a long-standing culture of collaboration, innovation, and employee engagement. Currently undertaking a strategic contact center transformation to align people, processes, and technology — elevating service delivery to world-class standards.
THE TEAM YOU WILL BE JOINING
A multi-billion-dollar market leader with national and global reach, delivering mission-critical services to diverse industries. A Fortune 500 powerhouse operating more than 1,000 locations worldwide, supported by a workforce of over 19,000 employees. A forward-thinking enterprise making significant investments in advanced contact center technology, automation, and AI capabilities to strengthen customer relationships and operational performance. Recognized among the world’s most respected employers, with a long-standing culture of collaboration, innovation, and employee engagement. Currently undertaking a strategic contact center transformation to align people, processes, and technology — elevating service delivery to world-class standards.
What They Offer You
A high-profile, mission-critical consulting role where your strategic and operational expertise will directly shape the future of one of the nation’s most influential contact center operations. The opportunity to lead transformation from the inside out, working alongside senior executives to turn bold vision into measurable business results. A clear mandate for change — leadership alignment, executive sponsorship, and the resources to accelerate meaningful impact. Access to a high-energy, capable workforce eager for expert guidance to elevate performance, integrate new technologies, and adopt best-in-class practices. A platform to leave a lasting legacy, driving operational excellence, elevating customer experience, and setting a new benchmark for the industry. Comprehensive total rewards including competitive compensation, robust benefits, and a forward-looking culture that values innovation, results, and people.
What You Will Do
Serve as the primary architect and advisor for a transformation designed to achieve world-class contact center performance. Conduct a deep operational and organizational assessment to identify structural, leadership, and process gaps. Design a future-ready operating model that enables scale, agility, and seamless cross-channel customer engagement. Develop and execute a practical, phased transformation roadmap aligning organizational redesign with advanced technology integration. Unlock the full potential of contact center platforms, CRM systems, and AI-driven tools by improving integration, maximizing functionality, and ensuring user adoption. Build leadership depth and talent pipelines, equipping supervisors and managers with the skills to lead high-performing teams. Standardize processes, establish performance metrics, and embed continuous improvement practices for sustainable success. Champion change management strategies that reduce resistance, foster buy-in, and ensure cultural alignment with a world-class service mindset.
How You Are Qualified
Proven experience delivering world-class contact center transformation, from strategic planning through successful execution. Expertise in organizational redesign, workforce management, and large-scale technology integration. Hands-on experience with modern contact center platforms, enterprise CRM solutions, and AI/automation tools, with a track record of improving adoption and ROI. Skilled in building phased transformation plans that secure immediate wins while driving sustainable, long-term change. Recognized as a change leader able to influence senior executives, inspire operational leaders, and engage frontline teams. Adept at breaking down silos, creating cross-functional alignment, and optimizing workflows in complex service environments. Exceptional communicator, able to translate complex transformation strategies into clear, actionable priorities in high-visibility, high-stakes settings. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Business Development and Sales Industries Staffing and Recruiting Referrals increase your chances of interviewing at AccruePartners by 2x Sign in to set job alerts for “Transformation Consultant” roles.
Charlotte, NC $59,562.00-$89,057.00 2 weeks ago Charlotte, NC $80,000.00-$96,000.00 4 weeks ago Charlotte, NC $55,000.00-$75,000.00 6 days ago Charlotte, NC $60,000.00-$110,000.00 1 month ago Sr Director of Manufacturing - Technology & Transformation
Charlotte, NC $110,000.00-$125,000.00 1 month ago Charlotte, NC $95,000.00-$100,000.00 2 weeks ago Charlotte, NC $99,200.00-$186,000.00 16 hours ago Charlotte, NC $240,000.00-$350,000.00 1 week ago Charlotte, NC $60,000.00-$75,000.00 1 week ago Director - Transformation and Controls Product Owner
Charlotte, NC $130,000.00-$205,000.00 1 week ago Charlotte, NC $100,000.00-$103,000.00 2 days ago Charlotte, NC $150,000.00-$190,000.00 3 weeks ago Charlotte, NC $90,000.00-$115,000.00 4 days ago Director of Digital Operations | Growth and Transformation
Charlotte, NC $140,000.00-$236,250.00 6 days ago Business Analyst – Property & Casualty (P&C) Insurance
Business Analyst with Mainframe and .Net experience
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr