Sheakley Group, Inc
Job Description
Job Description
Job Summary:
The Administrative Support Specialist provides clerical and operational support to ensure efficient workflow within the Admin department. This role handles daily mail processing, document scanning, indexing, and distribution with accuracy and timeliness. The Administrative Support Specialist produces letters and reports for clients and external parties, processes forms, fulfills documentation requests, and assists other departments as needed.
QUALIFICATIONS Knowledge and skills at a level normally acquired through the completion of a high school education or equivalent experience Above average computer skills Typing - 30 to 40 WPM 10 key - 9000 KPH preferred / 30 WPM Ability to manage sensitive information and maintain a high level of confidentiality Excellent customer service skills Excellent verbal and written communication skills
ROLE AND RESPONSIBILITIES Reports directly to the Administrative Support Team Leader Opening, sorting, and distributing departmental mail daily Scanning and converting documents from mail, BWC or other sources into the system daily and ensuring appropriate date stamps and indexing Accurately prepping (indexing) document in the imaging system for distribution to appropriate staff members Timely completion of documents Organized, attentive to detail, dependable, resourceful Able to make timely and accurate decisions, strong ability to multi-task Ability to meet and maintain quality, production, and other performance requirements Printing various letters and reports to be distributed to clients, injured workers, attorneys, Third Party Administrators (TPAs) and other parties daily Fulfills request for medical documentation Fills employer supply requests Processes Change of Physician (C-23) forms within timeframe set by the Ohio BWC Assists in meeting or exceeding Sheakley and BWC goals and measurements Other duties as assigned by Team Leader, Supervisor or Management Assists with other departments as needed to facilitate the MCO's workflow Upholds Sheakley's core values
PHYSICAL & MENTAL DEMANDS Ability to sit for prolonged periods of time Ability lift files, reach and carry up to 25 pounds
REQUIREMENTS Full time or part time position Able to work in the office or work from home
Job Description
Job Summary:
The Administrative Support Specialist provides clerical and operational support to ensure efficient workflow within the Admin department. This role handles daily mail processing, document scanning, indexing, and distribution with accuracy and timeliness. The Administrative Support Specialist produces letters and reports for clients and external parties, processes forms, fulfills documentation requests, and assists other departments as needed.
QUALIFICATIONS Knowledge and skills at a level normally acquired through the completion of a high school education or equivalent experience Above average computer skills Typing - 30 to 40 WPM 10 key - 9000 KPH preferred / 30 WPM Ability to manage sensitive information and maintain a high level of confidentiality Excellent customer service skills Excellent verbal and written communication skills
ROLE AND RESPONSIBILITIES Reports directly to the Administrative Support Team Leader Opening, sorting, and distributing departmental mail daily Scanning and converting documents from mail, BWC or other sources into the system daily and ensuring appropriate date stamps and indexing Accurately prepping (indexing) document in the imaging system for distribution to appropriate staff members Timely completion of documents Organized, attentive to detail, dependable, resourceful Able to make timely and accurate decisions, strong ability to multi-task Ability to meet and maintain quality, production, and other performance requirements Printing various letters and reports to be distributed to clients, injured workers, attorneys, Third Party Administrators (TPAs) and other parties daily Fulfills request for medical documentation Fills employer supply requests Processes Change of Physician (C-23) forms within timeframe set by the Ohio BWC Assists in meeting or exceeding Sheakley and BWC goals and measurements Other duties as assigned by Team Leader, Supervisor or Management Assists with other departments as needed to facilitate the MCO's workflow Upholds Sheakley's core values
PHYSICAL & MENTAL DEMANDS Ability to sit for prolonged periods of time Ability lift files, reach and carry up to 25 pounds
REQUIREMENTS Full time or part time position Able to work in the office or work from home