GDM GROUP
Call Center Manager(Salary: $60,000-$70,000)
GDM GROUP, San Jose, California, United States, 95199
Call Center Manager(Salary: $60,000-$70,000)
Join to apply for the
Call Center Manager(Salary: $60,000-$70,000)
role at
GDM GROUP Call Center Manager(Salary: $60,000-$70,000)
2 days ago Be among the first 25 applicants Join to apply for the
Call Center Manager(Salary: $60,000-$70,000)
role at
GDM GROUP Full-time Description
Call Center Manager – TRIO Heating, Air & Plumbing
San Jose, CA
Salary:
$60,000 - $70,000 + Performance Bonuses & Incentives
Full-Time | Weekend Rotation Required
Join Our Award-Winning, Fast-Growing Team
We’re Not Your Average HVAC Company.
We’re growing fast, breaking records, and setting new standards across the industry. We’ve earned 4 out of 5 national awards from Bryant, were named
Fastest-Growing HVAC Company in the Nation
by ServiceTitan, and landed on the
Inc. 5000 list
for our explosive growth. And we don’t just care about performance—we care about impact. At TRIO, we plant one tree for every job we complete, with over
10,000 trees planted
so far. We’ve built a company where top techs thrive—and now we’re hiring more.
If you have a
track record of leading high-performing teams
and are looking for a
leadership role where you can make a real impact , this is your opportunity.
Why Join TRIO?
Competitive Salary: $60,000 - $70,000 401(k) Matching – 30% Contribution Performance Bonuses & Incentives Paid Holiday & Vacation Time Off Comprehensive Health, Dental, & Vision Insurance Opportunities for Career Growth & Leadership Development
About the Role
The
Call Center Manager
will be responsible for leading a team of
Call Center Representatives & Dispatchers , managing daily operations, and ensuring high call conversion rates. This role requires
strong leadership, process optimization, and a focus on results
to drive revenue and customer satisfaction.
Key Responsibilities
Lead, train, and coach a team of Call Center Representatives Manage a high volume of inbound and outbound calls Monitor team performance and optimize call conversion rates Handle escalated customer issues and ensure service excellence Work closely with technicians to coordinate efficient scheduling and dispatching Maintain accurate records and utilize ServiceTitan or similar CRM software Develop strategies to improve efficiency, drive sales, and increase retention
What We’re Looking For
3+ years of call center management experience (HVAC or home services experience preferred) Proven leadership skills with the ability to coach and develop teams Strong decision-making and problem-solving abilities Fast and accurate typing (45+ WPM) Tech-savvy, with experience using Microsoft Suite & ServiceTitan (preferred) Ability to work in a fast-paced, performance-driven environment Must pass a pre-employment drug screen & background check
What’s in It for You?
Competitive salary + performance-based bonuses Leadership role with growth potential State-of-the-art call center and technology Supportive and collaborative team culture Incentive bonuses and professional development opportunities
Ready to Take the Next Step?
Apply online at:
TrioHeatingandAir.com
Call us at:
(408) 290-9549
Join a team that’s setting new standards in the industry. Apply today. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Advertising Services Referrals increase your chances of interviewing at GDM GROUP by 2x Sign in to set job alerts for “Call Center Manager” roles.
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Mountain View, CA $120,000.00-$150,000.00 4 days ago Campbell, CA $87,500.00-$150,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Join to apply for the
Call Center Manager(Salary: $60,000-$70,000)
role at
GDM GROUP Call Center Manager(Salary: $60,000-$70,000)
2 days ago Be among the first 25 applicants Join to apply for the
Call Center Manager(Salary: $60,000-$70,000)
role at
GDM GROUP Full-time Description
Call Center Manager – TRIO Heating, Air & Plumbing
San Jose, CA
Salary:
$60,000 - $70,000 + Performance Bonuses & Incentives
Full-Time | Weekend Rotation Required
Join Our Award-Winning, Fast-Growing Team
We’re Not Your Average HVAC Company.
We’re growing fast, breaking records, and setting new standards across the industry. We’ve earned 4 out of 5 national awards from Bryant, were named
Fastest-Growing HVAC Company in the Nation
by ServiceTitan, and landed on the
Inc. 5000 list
for our explosive growth. And we don’t just care about performance—we care about impact. At TRIO, we plant one tree for every job we complete, with over
10,000 trees planted
so far. We’ve built a company where top techs thrive—and now we’re hiring more.
If you have a
track record of leading high-performing teams
and are looking for a
leadership role where you can make a real impact , this is your opportunity.
Why Join TRIO?
Competitive Salary: $60,000 - $70,000 401(k) Matching – 30% Contribution Performance Bonuses & Incentives Paid Holiday & Vacation Time Off Comprehensive Health, Dental, & Vision Insurance Opportunities for Career Growth & Leadership Development
About the Role
The
Call Center Manager
will be responsible for leading a team of
Call Center Representatives & Dispatchers , managing daily operations, and ensuring high call conversion rates. This role requires
strong leadership, process optimization, and a focus on results
to drive revenue and customer satisfaction.
Key Responsibilities
Lead, train, and coach a team of Call Center Representatives Manage a high volume of inbound and outbound calls Monitor team performance and optimize call conversion rates Handle escalated customer issues and ensure service excellence Work closely with technicians to coordinate efficient scheduling and dispatching Maintain accurate records and utilize ServiceTitan or similar CRM software Develop strategies to improve efficiency, drive sales, and increase retention
What We’re Looking For
3+ years of call center management experience (HVAC or home services experience preferred) Proven leadership skills with the ability to coach and develop teams Strong decision-making and problem-solving abilities Fast and accurate typing (45+ WPM) Tech-savvy, with experience using Microsoft Suite & ServiceTitan (preferred) Ability to work in a fast-paced, performance-driven environment Must pass a pre-employment drug screen & background check
What’s in It for You?
Competitive salary + performance-based bonuses Leadership role with growth potential State-of-the-art call center and technology Supportive and collaborative team culture Incentive bonuses and professional development opportunities
Ready to Take the Next Step?
Apply online at:
TrioHeatingandAir.com
Call us at:
(408) 290-9549
Join a team that’s setting new standards in the industry. Apply today. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Advertising Services Referrals increase your chances of interviewing at GDM GROUP by 2x Sign in to set job alerts for “Call Center Manager” roles.
San Jose, CA $71,200.00-$127,200.00 3 days ago San Jose, CA $107,930.00-$167,292.00 4 weeks ago Pleasanton, CA $80,000.00-$90,000.00 1 week ago Pleasanton, CA $80,000.00-$100,000.00 1 month ago Pleasanton, CA $110,000.00-$140,000.00 4 days ago Full-Time Customer Experience Coordinator
San Jose, CA $97,600.00-$225,700.00 3 days ago Visitor Services Lead (Full Time, Year Round)
Product Manager, Customer Service Platform - USDS
San Jose, CA $149,040.00-$311,600.00 3 weeks ago Sr. Operations Manager - Customer Success
San Jose, CA $103,900.00-$209,100.00 1 week ago Fremont, CA $8,000.00-$10,000.00 1 month ago San Jose, CA $65,640.00-$109,200.00 6 days ago HR Service Center Customer Service Manager
Livermore, CA $85,880.00-$123,740.00 6 months ago Senior Executive and Internal Communications Manager, Global Customer Services
San Francisco Bay Area $25.00-$27.50 1 month ago Principal, Customer Engagement Manager (Lighthouse)
Mountain View, CA $26.44-$33.65 3 days ago Sunnyvale, CA $150,000.00-$160,000.00 2 weeks ago Sr Manager, Commercial Operations Seller Experience
San Jose, CA $137,500.00-$236,500.00 5 days ago Palo Alto, CA $65,640.00-$109,200.00 3 weeks ago Menlo Park, CA $150,000.00-$213,000.00 2 weeks ago Operations Manager, Air/Scribe Note Quality
Mountain View, CA $120,000.00-$150,000.00 1 month ago Senior Manager, Revenue Operations – Digital Health
Mountain View, CA $165,000.00-$210,000.00 3 weeks ago Sr Manager, Payroll Operations US & Canada
Mountain View, CA $130,000.00-$211,000.00 1 week ago CUSTOMER SERVICE MANAGER (ASSOCIATE CARE) FREMONT, CA
Fremont, CA $75,000.00-$85,000.00 6 hours ago Operations Manager, Air/Scribe Note Quality
Mountain View, CA $120,000.00-$150,000.00 4 days ago Campbell, CA $87,500.00-$150,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr