MSys Inc
Job summary:
Title:
Help Desk Analyst - Onsite
Location:
Hartford, CT, USA
Length and terms:
Long term - W2 or C2C
Position created on 08/14/2025 09:52 pm
Job description:
Onsite
Webcam interview; very long term project; initial PO for 1 year with multiyear extensions ***
SCOPE OF WORK
The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.
POSITION ROLE AND DELIVERABLES :
We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.
REQUIRED SKILLS AND EXPERIENCE
In addition, the agency requires:
A minimum of one (1) year of prior experience demonstrating the following knowledge and skills:
PC Hardware and software installation
End user support - face to face and via telephone
Excellent customer service skills
It’s highly desirable that the candidate also have:
Experience with computer system and user administration.
Technical familiarity with Microsoft Active Directory.
Experience with Office 365
Experience with Device Management, Device Imaging, Device Troubleshooting
Required Skills:
DNS 1-3 Years
Windows 10 4-6 Years
Communication skills both verbal and written 4-6 Years
Learning ability 4-6 Years
Team work 4-6 Years
Active Directory 4-6 Years
MicrosoftOffice 4-6 Years
Contact the recruiter working on this position:
The recruiter working on this position is Raghu
His/her contact number is +(1) () His/her contact email is raghu@msysinc.com
Our recruiters will be more than happy to help you to get this contract.
Title:
Help Desk Analyst - Onsite
Location:
Hartford, CT, USA
Length and terms:
Long term - W2 or C2C
Position created on 08/14/2025 09:52 pm
Job description:
Onsite
Webcam interview; very long term project; initial PO for 1 year with multiyear extensions ***
SCOPE OF WORK
The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.
POSITION ROLE AND DELIVERABLES :
We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.
REQUIRED SKILLS AND EXPERIENCE
In addition, the agency requires:
A minimum of one (1) year of prior experience demonstrating the following knowledge and skills:
PC Hardware and software installation
End user support - face to face and via telephone
Excellent customer service skills
It’s highly desirable that the candidate also have:
Experience with computer system and user administration.
Technical familiarity with Microsoft Active Directory.
Experience with Office 365
Experience with Device Management, Device Imaging, Device Troubleshooting
Required Skills:
DNS 1-3 Years
Windows 10 4-6 Years
Communication skills both verbal and written 4-6 Years
Learning ability 4-6 Years
Team work 4-6 Years
Active Directory 4-6 Years
MicrosoftOffice 4-6 Years
Contact the recruiter working on this position:
The recruiter working on this position is Raghu
His/her contact number is +(1) () His/her contact email is raghu@msysinc.com
Our recruiters will be more than happy to help you to get this contract.