Block USA is hiring : Senior UX Researcher - Banking in Albany

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role Square UXR, part of Block Customer Insights, is looking for a Senior UX Researcher to join our Banking team. You will work closely with cross-functional partners and research collaborators to ensure Square's Banking suite meets the evolving needs of the businesses we serve. You know that building remarkable products starts with understanding customer needs, and that's where you come in. In this role, you will conduct generative and evaluative research to help product teams build the right products and experiences for our sellers. Your research will focus on Square's financial products, enabling businesses to manage cash flows and fund their next stage of growth. You Will Lead and execute research across banking products, including savings, credit, and lending products Conduct multi-method, impactful research across the product lifecycle, from formative to evaluative Triangulate insights using a good balance of primary qualitative and quantitative research, along with secondary sources Collaborate with other researchers and cross-functional partners to ensure insights inform the broader banking strategy, as well as product launches and improvements Communicate research insights clearly to internal teams through reports and presentations, leading with data-driven analysis and relevant synthesis Advocate for customer needs through storytelling, including writing, visual, and verbal communication that helps other teams build empathy for our customers Work closely with Design, Product Management, Data Science, Customer Operations, Voice-of-the-Customer, Marketing, and Engineering to incorporate research at appropriate points in the product cycle You Have 8+ years of industry experience using various methodologies such as interviews, contextual inquiry, remote and in-lab testing, surveys, log analysis, etc. Experience developing or using frameworks to align teams and communicate complex insights Experience managing third-party vendors for recruiting, moderation, or research support Ability to prioritize and manage a research roadmap across multiple teams or product areas Experience managing complex stakeholders and driving projects to completion Willingness to travel semi-regularly to collaborate with distributed teams Experience working on projects that build trust with customers or address sensitive topics We are committed to building an inclusive economy and workplace. Block is an equal opportunity employer, evaluating all candidates without regard to legally protected classes. We consider qualified applicants with arrest or conviction records in accordance with applicable laws. We aim to provide a fair and accessible interview process, including accommodations for disabled applicants. Learn more about our efforts to foster a fair and inclusive workplace on our I+D page. Block offers a market-based pay structure, with salaries varying by location. In the U.S., salary ranges are categorized into zones based on regional labor costs: Zone A: $198,000 - $297,000 Zone B: $188,100 - $282,100 Zone C: $178,200 - $267,400 Zone D: $168,300 - $252,500 Our benefits include remote work options, medical insurance, flexible time off, retirement plans, and family support initiatives. For more details, visit Block's benefits page. Block, Inc. (NYSE: XYZ) develops technology to increase access to the global economy. Our brands include Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, each unlocking different aspects of economic participation. Together, we aim to create an open and inclusive financial system.

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