MAPFRE
Candidate can live in California, Washington or New England
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. Summary: This is a Regional Field Material Damage Manager role responsible for the states of California, Washington, Oregon, Idaho, Ohio, Connecticut, Rhode Island, and possibly some territory in Massachusetts. This role oversees a team of appraisers, supervisors, specialized units, and independent appraisal partners. The successful candidate will ensure operational excellence, regulatory compliance, and high-quality customer service across a broad geographic region. Responsibilities: Work closely with the Western Region Leadership team and be the face for Material Damage working with our ACMIC efforts. Provide claims technical direction and assistance to staff members, keeping in mind appropriate state laws, rules and/or regulations. Hire, train, and develop staff; playing an active role in career path development. Oversee the overall appraisal activities and allocate resources to ensure staffing levels are appropriate (staff and IA) to meet customer service needs. Oversee Material Damage activities including salvage, glass, rental, and fleet inspections. Maintain rapport with the Marketing Department, AAA agencies, and independent agency force through field contacts and other communications. Pursue the development of an Autobody preferred shop program. Explore new methods of working with body shops to further expedite the appraisal and repair process and ensure that all programs are cost effective. Coordinate with Regional Claim Center management, communications with the various AAA clubs/independent agents in the region. Research vendor fees, maintain and further develop appraisal firms including Heavy Equipment and Stated Value Experts. Represent the corporation at regulatory hearings and meetings and individual lawsuits. Duties may also include work on special programs including but not limited to the Early Tow Program and Catastrophe Duty. Continue to develop new cost-effective programs to enhance current business practices, such as P.D.R. Programs and Early Tow Program. Represent the Material Damage Department on interdepartmental project teams and committees, including participation in large loss committee meetings. Skills/Abilities: Proven analytical, problem solving, and decision-making abilities particularly in the area of Claim Material Damage. Superior oral and written communication and facilitator skills, excellent technical, analytical, excellent customer service skills, and organizational skills. A pro-active, positive approach and strong ability to problem-solve and to make sound business decisions are part of regular activities. Ability to direct activities intended to enhance organizational efficiencies and service levels, by providing genuine leadership and guidance and fostering confidence is a must. Public speaking skills for both information presentations and training programs. Ability to coach, direct, and develop individuals to achieve individual, departmental, and company goals. Advanced mentoring skills would be recommended. Ability to manage multiple projects at multiple locations in a fast-paced multitask environment is required. Frequent contact with other departments and companies as well as industry and political process meetings that will require tact, persuasiveness, and the ability to negotiate will is preferred. Ability to provide back-up for management in areas across the country may be required. Ability to use and apply various software products including but not limited to: Microsoft Word, Excel, Power Point, vehicle estimating programs, and property estimating programs. Ability to develop and execute Catastrophe Response Plan is desirable. Strong negotiation, conflict resolution, and influencing skills. Strong business and other decision-making skills as well as the ability to maintain a high degree of confidentiality, display strong planning skills, and work independently with minimal supervision. Possess a thorough understanding of automobile policies. Availability to represent the company in legal proceedings, regulatory hearings and meetings, individual lawsuits, and mediations, and industry conferences. Qualifications: Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent related experience preferred. 9 - 11 years or Master's Degree equivalent plus 7 - 9 years. 10 or more years of insurance industry or operations experience preferred. 3-4 years supervisory experience in Material Damage or Physical Damage Claims is preferred. Advanced formal insurance and management education a plus. Insurance course work such as CPCU, AIC, or INS strongly preferred and automotive technical training such as I-CAR or VALE Tech course work is a plus. Must have or agree to obtain a Massachusetts Auto Damage Appraiser’s License Additional Information: Travel to the Western Region or New England is expected approximately 3 to 4 times a year. Travel and field work may occur during both business and non-business hours, including weekdays and weekends and will vary based on need, including extended periods of travel, if necessary. Company car included #MAPFRE123 Thank you for considering MAPFRE Insurance as part of your career journey. We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states. If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team attalentacquisition@mapfreusa.com. We are proud to be an equal opportunity employer.
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Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. Summary: This is a Regional Field Material Damage Manager role responsible for the states of California, Washington, Oregon, Idaho, Ohio, Connecticut, Rhode Island, and possibly some territory in Massachusetts. This role oversees a team of appraisers, supervisors, specialized units, and independent appraisal partners. The successful candidate will ensure operational excellence, regulatory compliance, and high-quality customer service across a broad geographic region. Responsibilities: Work closely with the Western Region Leadership team and be the face for Material Damage working with our ACMIC efforts. Provide claims technical direction and assistance to staff members, keeping in mind appropriate state laws, rules and/or regulations. Hire, train, and develop staff; playing an active role in career path development. Oversee the overall appraisal activities and allocate resources to ensure staffing levels are appropriate (staff and IA) to meet customer service needs. Oversee Material Damage activities including salvage, glass, rental, and fleet inspections. Maintain rapport with the Marketing Department, AAA agencies, and independent agency force through field contacts and other communications. Pursue the development of an Autobody preferred shop program. Explore new methods of working with body shops to further expedite the appraisal and repair process and ensure that all programs are cost effective. Coordinate with Regional Claim Center management, communications with the various AAA clubs/independent agents in the region. Research vendor fees, maintain and further develop appraisal firms including Heavy Equipment and Stated Value Experts. Represent the corporation at regulatory hearings and meetings and individual lawsuits. Duties may also include work on special programs including but not limited to the Early Tow Program and Catastrophe Duty. Continue to develop new cost-effective programs to enhance current business practices, such as P.D.R. Programs and Early Tow Program. Represent the Material Damage Department on interdepartmental project teams and committees, including participation in large loss committee meetings. Skills/Abilities: Proven analytical, problem solving, and decision-making abilities particularly in the area of Claim Material Damage. Superior oral and written communication and facilitator skills, excellent technical, analytical, excellent customer service skills, and organizational skills. A pro-active, positive approach and strong ability to problem-solve and to make sound business decisions are part of regular activities. Ability to direct activities intended to enhance organizational efficiencies and service levels, by providing genuine leadership and guidance and fostering confidence is a must. Public speaking skills for both information presentations and training programs. Ability to coach, direct, and develop individuals to achieve individual, departmental, and company goals. Advanced mentoring skills would be recommended. Ability to manage multiple projects at multiple locations in a fast-paced multitask environment is required. Frequent contact with other departments and companies as well as industry and political process meetings that will require tact, persuasiveness, and the ability to negotiate will is preferred. Ability to provide back-up for management in areas across the country may be required. Ability to use and apply various software products including but not limited to: Microsoft Word, Excel, Power Point, vehicle estimating programs, and property estimating programs. Ability to develop and execute Catastrophe Response Plan is desirable. Strong negotiation, conflict resolution, and influencing skills. Strong business and other decision-making skills as well as the ability to maintain a high degree of confidentiality, display strong planning skills, and work independently with minimal supervision. Possess a thorough understanding of automobile policies. Availability to represent the company in legal proceedings, regulatory hearings and meetings, individual lawsuits, and mediations, and industry conferences. Qualifications: Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent related experience preferred. 9 - 11 years or Master's Degree equivalent plus 7 - 9 years. 10 or more years of insurance industry or operations experience preferred. 3-4 years supervisory experience in Material Damage or Physical Damage Claims is preferred. Advanced formal insurance and management education a plus. Insurance course work such as CPCU, AIC, or INS strongly preferred and automotive technical training such as I-CAR or VALE Tech course work is a plus. Must have or agree to obtain a Massachusetts Auto Damage Appraiser’s License Additional Information: Travel to the Western Region or New England is expected approximately 3 to 4 times a year. Travel and field work may occur during both business and non-business hours, including weekdays and weekends and will vary based on need, including extended periods of travel, if necessary. Company car included #MAPFRE123 Thank you for considering MAPFRE Insurance as part of your career journey. We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states. If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team attalentacquisition@mapfreusa.com. We are proud to be an equal opportunity employer.
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