We are seeking a highly skilled and experienced Service Coordinator to support small tools, lifting & rigging, and welding equipment repair for equipment owned by customers. In this role, you will support the activities of a team of technicians and mechanics, ensuring timely and efficient completion of repairs and maintenance tasks. Key responsibilities include assisting the scope development for shop and field work orders, the preparation of job dockets, tracking the work against schedules, parts procurement, and fostering strong client relationships. The Service Coordinator position is critical to ensure the uptime and support of valuable clients, the CAS team, and to supplement the rental & specialty department.
Key Responsibilities:
I. Assistance to Technicians. Job Scopes and Estimates
- Support daily activities, workload, and priority scheduling customer owned equipment repair.
- Prepare labor/parts estimates for quoted projects/repairs.
- Coordinate timely and accurate completion of documentation based on service reports, daily field reports, expenses, timecards and billing needed for client invoicing.
- Archive complete project/repair documentation, including service reports, daily work summaries, expenses, timecards and billings.
- Provide procurement with lists of needed parts so they can proceed with checking inventory or those parts or procure them as necessary, track order and replenish inventory as required.
- Monitor WO list and track work schedules to help the crew ensure timely completion of projects/repairs and maintenance tasks.
- Ensure necessary labor, materials and/or support costs are captured daily and compiled into actual costs-to-date. Compare with original budgets for accurate forecasts and appropriate decision-making by leads and managers.
- Communicate with Customers to confirm cost and time estimates and obtain approval on projects/repairs. Update Customers on evolving scope and costs and seek additional approvals as necessary as the job progresses.
- Seek clarifications when customer expectations or scope are unclear.
- Provide regular equipment status and timeline updates to Customers, all the way to completion and pick-up/shipment.
- Communicate with internal departments regarding equipment and job status. Work closely with leads and other supervisors to ensure the best workflow among departments.
- Establish/utilize a network of outside vendors (outsourced work) to assist with shop/filed projects and equipment repairs.
Proficiency Requirements:
• High School Diploma or equivalent
• Proven experience (5+ years) in a service support role
• Exceptional organizational and time-management skills
• General knowledge of tools and equipment, and application of each
• Tenacious ability to track down information and source appropriately
• Solid negotiation skills
• Proficient in Microsoft Office products as well as Outlook, and the use of other computer applications
• Results-oriented, with a strong attention to detail/follow-up
• Must always display a professional demeanor, while maintaining creditability and trustworthiness amongst both internal and external Customers
• Excellent communication and interpersonal skills, with a strong Customer Service focus