Source One Technical Solutions is seeking a Complaint Vigilance Analyst experienced in documenting and tracking corrective actions and complaint investigations in health care, pharmaceuticals, consumer care, medical devices, or related for an exciting opportunity with a global consumer product manufacturing company based in Summit, NJ.
We are an equal opportunity employer, however there are no sponsorship or corp-to-corp contracts available. Please only apply if you can work on a W2 contract with no future sponsorship requirements. Thank you.
Job Title: Complaint Vigilance Analyst II (Contractor)
Hybrid: 2 days onsite and 3 days remotely
$35.35 / W2 per hour
The contract duration is initially 6 months, with a likely extension
40 hours/week, Mon-Fri Onsite
Duties:
- Processing product quality complaints and supporting day-to-day activities for complaint management for the North America region and globally.
- Conduct initial assessment and identification of complaints in alignment with the product quality complaint program.
- Review of complaints to verify customer verbatim, lot number, subject coding, and trend analysis.
- Analyze complaint data for timely processing and investigation of complaints related to product quality issues.
- Review and process updated information for complaint change logs from the call center and medical safety to assess impact on triage and investigation process.
- Collaborate with cross-functional teams such as Global Consumer Care, Medical Safety Internal affiliates and External site representatives to address and resolve complaints efficiently.
- Monitor complaint records in the complaint management system to ensure standard process is being followed and complaints are closed as required.
- Prepare reports as requested in support of internal and external audits as needed.
- Compiles product and lot-specific complaint trending data and complaint closure metrics as requested.
- Assist with global and regional projects within the department, communicate effectively with all levels of management.
- Assist with/participate in various projects and activities related to Complaint Vigilance process and system implementations and improvements. Support identification of continuous improvement activities.
- As necessary, this position will support the Analyst functions in other Geographical regions for Consumer products.
Required:
- Detail-oriented with the ability to document and track corrective actions and complaint investigations
- Proficiency in the use of computer systems and applications such as Microsoft Office Suite
- Language Requirement: Local and English (effectively writing & speaking)
Desired Qualifications:
- Strong analytical skills with the ability to interpret complex data effectively
- Experience with data analysis and reporting tools, with a focus on identifying trends and insights
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
- Ability to adapt to changing priorities and work effectively in a fast-paced environment
- Demonstrated ability to work as part of a team to achieve organizational goals
- Knowledge of regulatory requirements and quality assurance processes in the healthcare industry.