Transportation Specialist

Job Type
Full-time
Description
World Centric is a highly mission driven company that seeks to have a meaningful impact on people and planet through our compostable products and the donation of 25% of profits to the most vulnerable in the world. World Centric aims to build a strong team with diverse backgrounds and experience, with the common vision of making a positive impact on people and planet. If you meet some, but not all of the requirements, we urge you to apply anyway. For more information on working and life at World Centric, please visit our website .
Scope
Reports to: Sr. Logistics Manager - Domestic (Direct), Sr. Logistics Manager - International (Indirect)
Location: Rohnert Park, CA, Stone Mountain, GA or Remote
Position Type: Salary (Exempt)
Salary Range: $65-$75k DOE
About the Position
This role involves managing day-to-day domestic and international transportation processes utilizing various modes of transport to ensure timely deliveries to our DCs and customers. The individual will work closely with 3PLs and carriers to improve processes, reduce costs, and improve on time pick-up and delivery. The individual will collaborate with internal teams and external partners to help optimize the transportation network. The Transportation Specialist acts as a liaison between Account Management (Customer Service) and Logistics teams. Additionally, they will help manage both international and domestic FBAP (Freight Bill Audit and Payment) including individual invoice review and reconciling discrepancies.
Responsibilities:

• Track and trace inbound and outbound shipments from origin to delivery via web-based logistics systems and other appropriate methods of monitoring shipments.
• Provide performance feedback to third party carriers in ocean, dray, air, parcel, LTL, and PTL/FTL modes.
• Assist with freight bill audit and payment (FBAP) of international and domestic freight invoices through ERP systems and 3rd party reporting.
• Help manage shipment exceptions and use problem solving techniques to identify issues in real time and communicate resolution.
• Assist with rate quotes and carrier selection, and coordinate expedites or mode changes when needed.
• Assist Sr. Logistics Manager - International in working with ocean freight forwarders to track shipments, obtain updates, respond to customs requests, and revise documentation as needed.
• Work with 3PLs and carriers to optimize outbound transportation and manage consolidations when possible.
• Coordinate customer returns to DCs by communicating with multiple parties and utilizing proper decision-making techniques.
• Help organize Logistics inquiries and communication between internal and external parties.
• Develop processes to track performance of 3PLs and carriers.
• Provide status updates and recommendations to internal stakeholders.
• Reconcile landed costs and process manual inbound freight invoices.
• Utilizes Transportation expertise and data assessment to recommend and implement applicable changes to processes and reporting to optimize cost, service, and productivity.
• Perform other related duties, as assigned.

Requirements

• 2+ years' experience working in Transportation, Logistics, or Supply Chain Management
• Bachelor's degree in Supply Chain Management, Industrial Engineering, or related study OR 4+ years' experience working in similar roles.
• Ability to learn quickly, remain highly organized, multitask, and work independently in a fast-paced and changing environment within an office or remote setting.
• Extensive knowledge of ocean, air, parcel, LTL, PTL, and FTL freight; including tendering, tracking & tracking, documentation requirements, and invoicing.
• Experience with MS Office Suite (specifically Excel, PowerPoint and Word), ERP order management systems (NetSuite), are a plus.
• Experience working with 7501 U.S. customs entry forms a plus.
• Extensive knowledge of Transportation and Distribution channels.
• Excellent internal and external customer service skills with the ability to use judgment and tact, always putting the customer first. Experience working with and tailoring replies based on customer importance and size.
• Strong interpersonal skills; patient, enthusiastic and professional.
• Demonstrates sense of urgency to respond to and resolve internal or external inquiries.
• Awareness and understanding of environmental and social issues.
• Excellent analytical and problem-solving skills.
• Excellent written and verbal communication skills.

This position is a remote role so candidates are expected to have a functional remote work office that is free from distraction. World Centric offers a competitive compensation package with base salary, benefits, and bonus. The listed range is based on the range we expect to pay for the position, actual salary offered is dependent on factors such as geographic location and experience. World Centric welcomes applicants from all backgrounds and aims to find the people who not only meet the requirements of the job but also contribute to the culture in a way that recognizes our efforts towards the overall well-being of people and planet.
Salary Description
Base salary + annual bonus