NESCO Inc
Job Schedule
Wed-Fri every other Sat 2000-0800
This position is 100% on site.
Training will be Mon-Fri 0800-1700 for at least 3 weeks.
Summary
The Customer Service Associate (CSA) has primary responsibility for managing the relationship between the carrier, customer, and sales groups with respect to their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customer's organization, product needs, processes, and procedures, and partnering with the Sales team to provide the highest level of customer service to all accounts.
Full Description
Serves as the primary contact between Company Supply Chain and the assigned external customers. Responsible for all aspects of the relationship, including analyzing incoming emails and determining a prompt resolution. Establishes and maintains positive, effective relationships with key internal contacts; utilizes several dispatch systems (TES, LME, FOUR KITES, OTR) and external scheduling systems (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc.) to problem solve for all business units; maintains knowledge of all internal Company policies, procedures, and software applications; maintains knowledge of external customers' organizational structure, procedures, and all other pertinent information; utilizes available resources to identify the most cost-effective solution to best service the needs of Company and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent Company, their relationship with its customers, and accurate delivery of products to external customers.
Requirements Education:
Bachelor's degree or equivalent work experience in customer service or transportation/logistics. Experience:
Customer service beyond call center required; dispatch experience in transportation/logistics is a plus. Computer Skills:
Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day. Communication Skills:
Strong written, oral, and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills.
Additional Information
Supervisory: N/A Travel: No travel
Benefits
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Equal Opportunity Employment
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Wed-Fri every other Sat 2000-0800
This position is 100% on site.
Training will be Mon-Fri 0800-1700 for at least 3 weeks.
Summary
The Customer Service Associate (CSA) has primary responsibility for managing the relationship between the carrier, customer, and sales groups with respect to their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customer's organization, product needs, processes, and procedures, and partnering with the Sales team to provide the highest level of customer service to all accounts.
Full Description
Serves as the primary contact between Company Supply Chain and the assigned external customers. Responsible for all aspects of the relationship, including analyzing incoming emails and determining a prompt resolution. Establishes and maintains positive, effective relationships with key internal contacts; utilizes several dispatch systems (TES, LME, FOUR KITES, OTR) and external scheduling systems (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc.) to problem solve for all business units; maintains knowledge of all internal Company policies, procedures, and software applications; maintains knowledge of external customers' organizational structure, procedures, and all other pertinent information; utilizes available resources to identify the most cost-effective solution to best service the needs of Company and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent Company, their relationship with its customers, and accurate delivery of products to external customers.
Requirements Education:
Bachelor's degree or equivalent work experience in customer service or transportation/logistics. Experience:
Customer service beyond call center required; dispatch experience in transportation/logistics is a plus. Computer Skills:
Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day. Communication Skills:
Strong written, oral, and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills.
Additional Information
Supervisory: N/A Travel: No travel
Benefits
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Equal Opportunity Employment
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.