Dreamscape Hospitality
Job Type
Full-time
Description
Job Title: Guest Service Representative
Location: Hampton Inn
Job Summary:
We are seeking a friendly and professional Guest Service Representative to join our team at Hampton Inn. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a pleasant and memorable stay. This role requires strong communication skills, attention to detail, and a commitment to hospitality.
Key Responsibilities:
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Assist guests with check-in and check-out processes efficiently and accurately.
- Address guest inquiries and resolve any issues or complaints in a timely manner.
- Provide information about hotel amenities, services, and local attractions.
- Maintain a clean and organized front desk area.
- Process reservations and manage room assignments.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Handle cash and credit transactions securely and accurately.
- Uphold hotel policies and procedures to ensure a safe and welcoming environment.
Skills and Qualifications:
- High school diploma or equivalent; additional hospitality training is a plus.
- Previous experience in customer service or hospitality preferred.
- Strong verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Proficient in using computer systems and hotel management software.
- Excellent problem-solving skills and attention to detail.
- Positive attitude and a passion for providing outstanding service.
We offer competitive pay, benefits, and opportunities for growth within our organization. If you are enthusiastic about hospitality and enjoy working with people, we encourage you to apply for the Guest Service Representative position at Hampton Inn.
Full-time
Description
Job Title: Guest Service Representative
Location: Hampton Inn
Job Summary:
We are seeking a friendly and professional Guest Service Representative to join our team at Hampton Inn. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a pleasant and memorable stay. This role requires strong communication skills, attention to detail, and a commitment to hospitality.
Key Responsibilities:
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Assist guests with check-in and check-out processes efficiently and accurately.
- Address guest inquiries and resolve any issues or complaints in a timely manner.
- Provide information about hotel amenities, services, and local attractions.
- Maintain a clean and organized front desk area.
- Process reservations and manage room assignments.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Handle cash and credit transactions securely and accurately.
- Uphold hotel policies and procedures to ensure a safe and welcoming environment.
Skills and Qualifications:
- High school diploma or equivalent; additional hospitality training is a plus.
- Previous experience in customer service or hospitality preferred.
- Strong verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Proficient in using computer systems and hotel management software.
- Excellent problem-solving skills and attention to detail.
- Positive attitude and a passion for providing outstanding service.
We offer competitive pay, benefits, and opportunities for growth within our organization. If you are enthusiastic about hospitality and enjoy working with people, we encourage you to apply for the Guest Service Representative position at Hampton Inn.