Ohio Department of Commerce
Public Utilities Administrator 1
Ohio Department of Commerce, Columbus, Ohio, United States, 43224
Public Utilities Administrator 1
Service Monitoring & Enforcement Department
Consumer Services Division
Hourly Rate: $39.22
What You'll Do:
In this position as a
Public Utilities Administrator 1
you will:
Supervise a team of customer service investigators Perform quality assurance, coaching and employee development functions Act as subject matter expert for the telecom, water, and household goods industries Handle complex and/or escalated matters Report in location:
180 E. Broad St., Columbus, Ohio 43215, Franklin County.
PUCO core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across PUCO departments. Most positions perform work on-site at the PUCO Central Office. Flex-time schedules are based on operational need and require supervisor approval.
Salary Information:
Unless required by legislation or union contract, starting salary is set at the lowest rate of the salary range. In most cases, successful employees will increase a step in the salary range within six months, with subsequent step increases occurring every year. In addition, the State of Ohio offers cost of living adjustments, longevity supplements after five years of public service, and wellness incentives.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
24 mos. exp. in position involving research, legal, auditing/accounting, rate analyses, supervisory/managerial duties or other aspect of public utility or transportation fields.
-Or 24 mos. exp. in position comparable to Public Utilities Administrator 1, 23151 with government agency or public utility.
-Or 36 mos. exp. as utility rate specialist with expertise in specific area to be assigned.
-Or completion of undergraduate core program in business administration, public administration, finance, accounting, economics or engineering (i.e., field of study must correlate with duties to be assigned).
-Or equivalent of Minimum Class Qualifications For Employment noted above.
Job Skills:
Utilities
Technical Skills: Management, Customer Service
Professional Skills: Coaching, Developing Others, Listening, Delegation, Performance Management
Service Monitoring & Enforcement Department
Consumer Services Division
Hourly Rate: $39.22
What You'll Do:
In this position as a
Public Utilities Administrator 1
you will:
Supervise a team of customer service investigators Perform quality assurance, coaching and employee development functions Act as subject matter expert for the telecom, water, and household goods industries Handle complex and/or escalated matters Report in location:
180 E. Broad St., Columbus, Ohio 43215, Franklin County.
PUCO core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across PUCO departments. Most positions perform work on-site at the PUCO Central Office. Flex-time schedules are based on operational need and require supervisor approval.
Salary Information:
Unless required by legislation or union contract, starting salary is set at the lowest rate of the salary range. In most cases, successful employees will increase a step in the salary range within six months, with subsequent step increases occurring every year. In addition, the State of Ohio offers cost of living adjustments, longevity supplements after five years of public service, and wellness incentives.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
24 mos. exp. in position involving research, legal, auditing/accounting, rate analyses, supervisory/managerial duties or other aspect of public utility or transportation fields.
-Or 24 mos. exp. in position comparable to Public Utilities Administrator 1, 23151 with government agency or public utility.
-Or 36 mos. exp. as utility rate specialist with expertise in specific area to be assigned.
-Or completion of undergraduate core program in business administration, public administration, finance, accounting, economics or engineering (i.e., field of study must correlate with duties to be assigned).
-Or equivalent of Minimum Class Qualifications For Employment noted above.
Job Skills:
Utilities
Technical Skills: Management, Customer Service
Professional Skills: Coaching, Developing Others, Listening, Delegation, Performance Management