Deephaven
Why Deephaven Mortgage?
Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan.
We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting.
Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners. Deephaven's headquarters are in Charlotte, North Carolina. To learn more about our innovative loan solutions please visit
www.deephavenmortgage.com
or email us at
info@deephavenmortgage.com .
This ideal candidate will reside in a Pacific Time Zone state and will be able to work West Coast business hours.
Job Overview
As an Account Manager, you will serve as the primary point of contact for brokers and Account Executives after loan submission. You will guide each loan through the process with a focus on accuracy, efficiency, and outstanding service.
What You'll Do
Act as the main point of contact for the broker once the loan has been submitted
Review loan applications for accuracy and completeness
Collect and verify all documentation required for initial and final loan approval.
Proactively manage the Estimated Closing Date and keep stakeholders informed
Prepare and submit initial, conditional, and final loan packages to underwriting
Maintain timely and professional communication with brokers, adhering to service level agreements (SLAs)
Process change of circumstance requests within SLA timelines
Convert and organize loan documentation using Encompass
Send Notices and Counter Offers to brokers as applicable
Work closely with Account Executives, Underwriters, and Closers to ensure a seamless process
Order and review necessary services and verifications
Ensure the highest level of broker and customer satisfaction
What We Need
3+ years of mortgage processing experience
Proficient in MS Office including Word and Excel
Knowledge of current regulatory compliance requirements
Organized, analytical, detail oriented, and self-motivated
Manage pipeline to ensure Service Level Agreements (SLAs) are met
Communicate effectively with others, both verbally and in writing
Maintain the highest level of confidentiality and quality
Maintain knowledge of products and programs offered
Complete responsibilities effectively and efficiently with minimal direction
Manage daily tasks to ensure business needs are consistently met
Present self in a professional manner and interact with all levels of organization and outside contacts appropriately
Comply with Deephaven policies and procedures
Adopt the Deephaven culture that contributes to an environment of teamwork and promotes a positive company image to external customers
Complete all assigned training by required dates
Wholesale mortgage experience preferred
Encompass loan operating systems knowledge preferred
Compensation:
The base pay for this position is up to $27 to $32 per hour, plus eligibility for a monthly performance based bonus incentive plan.
Our Perks
Time to Recharge - Unlimited Responsible Time Off (RTO) Future Finance Focused - Generous employer-matched 401(k) plan Community Connect- Philanthropy Committee that creates charitable initiatives Health from Day One - Comprehensive health insurance starting on day one of employment Family Matters - Competitive maternity and paternity leave Culture & Celebrations - Culture Committee with team-building events and celebrations Ideas Welcome - Encouraging thought leadership and innovation Guidance & Growth - Mentorship opportunities for career development Perk Up - Exclusive discounts on travel, tech, pets, legal, and more
Privacy Policy
Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan.
We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting.
Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners. Deephaven's headquarters are in Charlotte, North Carolina. To learn more about our innovative loan solutions please visit
www.deephavenmortgage.com
or email us at
info@deephavenmortgage.com .
This ideal candidate will reside in a Pacific Time Zone state and will be able to work West Coast business hours.
Job Overview
As an Account Manager, you will serve as the primary point of contact for brokers and Account Executives after loan submission. You will guide each loan through the process with a focus on accuracy, efficiency, and outstanding service.
What You'll Do
Act as the main point of contact for the broker once the loan has been submitted
Review loan applications for accuracy and completeness
Collect and verify all documentation required for initial and final loan approval.
Proactively manage the Estimated Closing Date and keep stakeholders informed
Prepare and submit initial, conditional, and final loan packages to underwriting
Maintain timely and professional communication with brokers, adhering to service level agreements (SLAs)
Process change of circumstance requests within SLA timelines
Convert and organize loan documentation using Encompass
Send Notices and Counter Offers to brokers as applicable
Work closely with Account Executives, Underwriters, and Closers to ensure a seamless process
Order and review necessary services and verifications
Ensure the highest level of broker and customer satisfaction
What We Need
3+ years of mortgage processing experience
Proficient in MS Office including Word and Excel
Knowledge of current regulatory compliance requirements
Organized, analytical, detail oriented, and self-motivated
Manage pipeline to ensure Service Level Agreements (SLAs) are met
Communicate effectively with others, both verbally and in writing
Maintain the highest level of confidentiality and quality
Maintain knowledge of products and programs offered
Complete responsibilities effectively and efficiently with minimal direction
Manage daily tasks to ensure business needs are consistently met
Present self in a professional manner and interact with all levels of organization and outside contacts appropriately
Comply with Deephaven policies and procedures
Adopt the Deephaven culture that contributes to an environment of teamwork and promotes a positive company image to external customers
Complete all assigned training by required dates
Wholesale mortgage experience preferred
Encompass loan operating systems knowledge preferred
Compensation:
The base pay for this position is up to $27 to $32 per hour, plus eligibility for a monthly performance based bonus incentive plan.
Our Perks
Time to Recharge - Unlimited Responsible Time Off (RTO) Future Finance Focused - Generous employer-matched 401(k) plan Community Connect- Philanthropy Committee that creates charitable initiatives Health from Day One - Comprehensive health insurance starting on day one of employment Family Matters - Competitive maternity and paternity leave Culture & Celebrations - Culture Committee with team-building events and celebrations Ideas Welcome - Encouraging thought leadership and innovation Guidance & Growth - Mentorship opportunities for career development Perk Up - Exclusive discounts on travel, tech, pets, legal, and more
Privacy Policy