Vivo Infusion
IT Telecommunications and Voice Administrator- Full Time
Vivo Infusion, Grand Rapids, Michigan, United States, 49503
IT Telecommunications and Voice Administrator
This position requires 10-15% travel, with the remainder of the time working on-site from one of the Vivo corporate offices. We are not accepting remote candidates. Only those residing within a daily commutable distance to either Lakewood, CO, or Grand Rapids MI will be considered. The Telecommunications and Voice Administrator is responsible for managing and supporting the company's communication systems, including phone networks, VoIP, and other related infrastructure. The person in this role will also be responsible for coordinating with vendors, upgrading or migrating phone systems, troubleshooting, documenting processes and voice system flows, and end user support. The person in this role will be a subject matter expert in telecommunications and be the escalation point for the service desk in this area. If you're ready to make a difference and grow your career, apply today! Compensation: $85,600.00 - $91,600.00/year 5% Annual Bonus Potential - Paid Quarterly (Performance Based) Private Equity for the Greater Good - Company-wide Employee Ownership Program Benefits Offered: Medical, Dental, Life, Vision Option for HSA w/ Employer Contribution 401K with Match up to 4% PTO: Accrual 4+ weeks/YR, buy-back program (get paid for unused PTO), and PTO donation program to allow Vivo team members to donate to others in need Wellness Reimbursement Program - $360 Annually Employee Referral Bonus - Uncapped bonus potential Tuition Assistance Program Employee Assistance Program (Employer-provided) Short & long-term disability (Employer-provided) Life Insurance (Employer-provided) Employment Type & Schedule, FLSA Status: Full-Time Schedule: Monday - Friday | 8:00 am - 4:30 pm Exempt Reports to: IT Director Location: A Vivo Infusion Corporate Office; Lakewood, CO or Grand Rapids, MI This position requires 20-40% travel, with the remainder of the time working on-site from one of the Vivo corporate offices. We are not accepting remote candidates. Only those residing within a daily commutable distance to either Lakewood, CO, or Grand Rapids MI will be considered. Primary Responsibilities:
Oversee the installation of telecommunications equipment. Configure, maintain, and repair telecommunications equipment and systems, including VoIP, voicemail, IVRs, call routing, and messaging platforms. Diagnose and resolve issues related to voice and data communications systems, such as network connectivity and hardware malfunctions. Perform user provisioning and deprovisioning. Ability to manage and support multi-site and hybrid work environments. Implement security measures to protect communication data and ensure compliance with company policies and regulatory standards. Implement new telecommunications and voice system technologies. Manage and maintain wireless cellular accounts. Procure and oversee the installation of internet circuits and renewals. Oversee low voltage cabling contractors. Document processes and voice system flows. Escalation point for the IT service desk and end user support. Train users on how to effectively utilize telecommunication systems and create documentation for reference. Provide a high level of customer support and communication. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications:
Minimum of 4 years of progressive work experience in telecommunications and voice administration, preferably in healthcare. Industry certification are a plus. Strong working knowledge of a variety of telecommunication technologies and protocols, including VoIP, SIP, networking protocols, cloud-based platforms, and communication software. Strong working knowledge of Ring Central is a plus. Strong networking knowledge, including TCP/IP, VLans, QoS, DHCP, DNS and ethernet cabling. Security minded and an understanding of HIPAA Working knowledge of routers, switches, and firewalls Working knowledge of different internet access types. Excellent analytical and troubleshooting skills to identify and resolve complex issues quickly. Ability to manage multiple tasks, projects, and prioritize effectively. Ability to work in a fast paced environment. Detail oriented with strong organizational skills. Work Environment & Physical Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job: The noise level in the work environment is usually moderate. This role requires travel (10% - 15%) to Vivo clinics. The person in this position must be able to operate and drive a vehicle to work sites. The employee is frequently required to sit and infrequently required to stand, kneel, bend, crouch, or crawl, lift and/or move up to 50 pounds. While performing the duties of this job, the employee is required to sit, stand; walk and talk, and hear. Requires excellent visual dexterity and manual dexterity; may occasionally install cables or equipment in tight physical environments. Position may require working a non-traditional work schedule (periodically) or working outside normal business hours (responsibilities include working evenings and weekends when needed) Vivo Infusion is an Equal Opportunity Employer.
This position requires 10-15% travel, with the remainder of the time working on-site from one of the Vivo corporate offices. We are not accepting remote candidates. Only those residing within a daily commutable distance to either Lakewood, CO, or Grand Rapids MI will be considered. The Telecommunications and Voice Administrator is responsible for managing and supporting the company's communication systems, including phone networks, VoIP, and other related infrastructure. The person in this role will also be responsible for coordinating with vendors, upgrading or migrating phone systems, troubleshooting, documenting processes and voice system flows, and end user support. The person in this role will be a subject matter expert in telecommunications and be the escalation point for the service desk in this area. If you're ready to make a difference and grow your career, apply today! Compensation: $85,600.00 - $91,600.00/year 5% Annual Bonus Potential - Paid Quarterly (Performance Based) Private Equity for the Greater Good - Company-wide Employee Ownership Program Benefits Offered: Medical, Dental, Life, Vision Option for HSA w/ Employer Contribution 401K with Match up to 4% PTO: Accrual 4+ weeks/YR, buy-back program (get paid for unused PTO), and PTO donation program to allow Vivo team members to donate to others in need Wellness Reimbursement Program - $360 Annually Employee Referral Bonus - Uncapped bonus potential Tuition Assistance Program Employee Assistance Program (Employer-provided) Short & long-term disability (Employer-provided) Life Insurance (Employer-provided) Employment Type & Schedule, FLSA Status: Full-Time Schedule: Monday - Friday | 8:00 am - 4:30 pm Exempt Reports to: IT Director Location: A Vivo Infusion Corporate Office; Lakewood, CO or Grand Rapids, MI This position requires 20-40% travel, with the remainder of the time working on-site from one of the Vivo corporate offices. We are not accepting remote candidates. Only those residing within a daily commutable distance to either Lakewood, CO, or Grand Rapids MI will be considered. Primary Responsibilities:
Oversee the installation of telecommunications equipment. Configure, maintain, and repair telecommunications equipment and systems, including VoIP, voicemail, IVRs, call routing, and messaging platforms. Diagnose and resolve issues related to voice and data communications systems, such as network connectivity and hardware malfunctions. Perform user provisioning and deprovisioning. Ability to manage and support multi-site and hybrid work environments. Implement security measures to protect communication data and ensure compliance with company policies and regulatory standards. Implement new telecommunications and voice system technologies. Manage and maintain wireless cellular accounts. Procure and oversee the installation of internet circuits and renewals. Oversee low voltage cabling contractors. Document processes and voice system flows. Escalation point for the IT service desk and end user support. Train users on how to effectively utilize telecommunication systems and create documentation for reference. Provide a high level of customer support and communication. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications:
Minimum of 4 years of progressive work experience in telecommunications and voice administration, preferably in healthcare. Industry certification are a plus. Strong working knowledge of a variety of telecommunication technologies and protocols, including VoIP, SIP, networking protocols, cloud-based platforms, and communication software. Strong working knowledge of Ring Central is a plus. Strong networking knowledge, including TCP/IP, VLans, QoS, DHCP, DNS and ethernet cabling. Security minded and an understanding of HIPAA Working knowledge of routers, switches, and firewalls Working knowledge of different internet access types. Excellent analytical and troubleshooting skills to identify and resolve complex issues quickly. Ability to manage multiple tasks, projects, and prioritize effectively. Ability to work in a fast paced environment. Detail oriented with strong organizational skills. Work Environment & Physical Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job: The noise level in the work environment is usually moderate. This role requires travel (10% - 15%) to Vivo clinics. The person in this position must be able to operate and drive a vehicle to work sites. The employee is frequently required to sit and infrequently required to stand, kneel, bend, crouch, or crawl, lift and/or move up to 50 pounds. While performing the duties of this job, the employee is required to sit, stand; walk and talk, and hear. Requires excellent visual dexterity and manual dexterity; may occasionally install cables or equipment in tight physical environments. Position may require working a non-traditional work schedule (periodically) or working outside normal business hours (responsibilities include working evenings and weekends when needed) Vivo Infusion is an Equal Opportunity Employer.