Stypi (Acquired by Salesforce)
Director, Product Management - eCommerce & Self-Service
Stypi (Acquired by Salesforce), San Francisco, California, United States, 94102
Product Director, eCommerce & Self-Service
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword
it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is the #1 CRM and a deeply unified platform trusted by businesses of every size. We're on a mission to transform how customers buy, manage, and grow their Salesforce relationships by delivering intuitive, scalable digital experiences. As a Product Director, eCommerce & Self-Service, you will define and drive the vision, strategy, and execution of Salesforce's next-generation digital commerce ecosystem. This includes ownership of our customer-facing platformssuch as the Billing Portal with its new agentic experiences for guided actions, the Tableau Portal and Store, and the OneCheckout global payment experienceas well as the unified API-first service layer that enables seamless, cross-channel capabilities at scale. You'll define a strategy that not only simplifies transactions but also leverages innovations like Agentforce and Data Cloud to create personalized, AI-driven experiences. Success will require close partnership with leaders across Product-Led Growth (PLG), Technology & Products, Product & Pricing Strategy, and Revenue Operations, ensuring alignment on priorities and delivering an integrated experience that drives growth. This role offers a unique opportunity to shape the commerce foundation for Salesforce's future, influencing key decisions across engineering, architecture, UX, and GTM teams. What You'll Own Billing and commerce portals enabling self-service for purchasing, billing, subscription management, and AI-powered assistance.
API-first platform delivering consistent, scalable capabilities across channels and integrated systems
Your Impact Set the Vision: Build a unified eCommerce strategy that integrates agentic experiences, personalization, and automation for a deeply connected customer journey.
Build the Future: Drive next-gen capabilities powered by Agentforce, Data Cloud, and modern AI/ML technologies to deliver smarter, faster, and seamless experiences.
Lead and Scale: Grow and empower a talented product team to deliver high-impact outcomes.
Influence at Scale: Partner with senior executives and cross-functional leadersincluding PLG, T&P, Pricing, and Revenue Opsto deliver transformative digital solutions that fuel Salesforce's growth strategy.
Own the Metrics: Define KPIs for adoption, revenue impact, and operational efficiencytracking progress transparently and iterating for impact.
Who You Are Strategic Product Leader: 10+ years in product management with expertise in eCommerce, self-service, or subscription commerce for B2B/B2C.
Platform Visionary: Experience leading platform-level products and unified service layers at global scale.
Technically Fluent: Strong understanding of API-first design, integrations, and commerce architecture.
Executive Communicator: Ability to align stakeholders across a complex, matrixed environment and influence at the C-level.
Customer Obsessed: Passion for turning complex workflows into elegant, agent-assisted solutions
Preferred Experience SaaS or subscription commerce leadership in large-scale platforms.
Familiarity with Salesforce ecosystem or comparable enterprise systems.
Experience delivering AI-driven, agent-assisted digital commerce experiences.
Why Join Us eCommerce and self-service are core to Salesforce's growth strategy. This is your chance to own the digital commerce foundation of a deeply unified platform that powers one of the most innovative and customer-centric companies in the world. You'll shape experiences that help millions of businesses connect with Salesforce in smarter, more personalized wayspowered by Agentforce, Data Cloud, and the latest in AI-driven innovation. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future
but to redefine what's possible
for yourself, for AI, and the world.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword
it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is the #1 CRM and a deeply unified platform trusted by businesses of every size. We're on a mission to transform how customers buy, manage, and grow their Salesforce relationships by delivering intuitive, scalable digital experiences. As a Product Director, eCommerce & Self-Service, you will define and drive the vision, strategy, and execution of Salesforce's next-generation digital commerce ecosystem. This includes ownership of our customer-facing platformssuch as the Billing Portal with its new agentic experiences for guided actions, the Tableau Portal and Store, and the OneCheckout global payment experienceas well as the unified API-first service layer that enables seamless, cross-channel capabilities at scale. You'll define a strategy that not only simplifies transactions but also leverages innovations like Agentforce and Data Cloud to create personalized, AI-driven experiences. Success will require close partnership with leaders across Product-Led Growth (PLG), Technology & Products, Product & Pricing Strategy, and Revenue Operations, ensuring alignment on priorities and delivering an integrated experience that drives growth. This role offers a unique opportunity to shape the commerce foundation for Salesforce's future, influencing key decisions across engineering, architecture, UX, and GTM teams. What You'll Own Billing and commerce portals enabling self-service for purchasing, billing, subscription management, and AI-powered assistance.
API-first platform delivering consistent, scalable capabilities across channels and integrated systems
Your Impact Set the Vision: Build a unified eCommerce strategy that integrates agentic experiences, personalization, and automation for a deeply connected customer journey.
Build the Future: Drive next-gen capabilities powered by Agentforce, Data Cloud, and modern AI/ML technologies to deliver smarter, faster, and seamless experiences.
Lead and Scale: Grow and empower a talented product team to deliver high-impact outcomes.
Influence at Scale: Partner with senior executives and cross-functional leadersincluding PLG, T&P, Pricing, and Revenue Opsto deliver transformative digital solutions that fuel Salesforce's growth strategy.
Own the Metrics: Define KPIs for adoption, revenue impact, and operational efficiencytracking progress transparently and iterating for impact.
Who You Are Strategic Product Leader: 10+ years in product management with expertise in eCommerce, self-service, or subscription commerce for B2B/B2C.
Platform Visionary: Experience leading platform-level products and unified service layers at global scale.
Technically Fluent: Strong understanding of API-first design, integrations, and commerce architecture.
Executive Communicator: Ability to align stakeholders across a complex, matrixed environment and influence at the C-level.
Customer Obsessed: Passion for turning complex workflows into elegant, agent-assisted solutions
Preferred Experience SaaS or subscription commerce leadership in large-scale platforms.
Familiarity with Salesforce ecosystem or comparable enterprise systems.
Experience delivering AI-driven, agent-assisted digital commerce experiences.
Why Join Us eCommerce and self-service are core to Salesforce's growth strategy. This is your chance to own the digital commerce foundation of a deeply unified platform that powers one of the most innovative and customer-centric companies in the world. You'll shape experiences that help millions of businesses connect with Salesforce in smarter, more personalized wayspowered by Agentforce, Data Cloud, and the latest in AI-driven innovation. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future
but to redefine what's possible
for yourself, for AI, and the world.