Salesforce, Inc..
Director, Product Management - eCommerce & Self-Service
Salesforce, Inc.., San Francisco, California, United States, 94199
Salesforce is the #1 CRM and a deeply unified platform trusted by businesses of every size. We’re on a mission to transform how customers buy, manage, and grow their Salesforce relationships by delivering intuitive, scalable digital experiences.
Please ensure you read the below overview and requirements for this employment opportunity completely. As Product Director, eCommerce & Self-Service, you will define and drive the vision, strategy, and execution of Salesforce’s next-generation digital commerce ecosystem. This includes ownership of our customer-facing platforms—such as the Billing Portal with its new agentic experiences for guided actions, the Tableau Portal and Store, and the OneCheckout global payment experience—as well as the unified API-first service layer that enables seamless, cross-channel capabilities at scale.
You’ll define a strategy that not only simplifies transactions but also leverages innovations like Agentforce and Data Cloud to create personalized, AI-driven experiences. Success will require close partnership with leaders across Product-Led Growth (PLG), Technology & Products, Product & Pricing Strategy, and Revenue Operations, ensuring alignment on priorities and delivering an integrated experience that drives growth. This role offers a unique opportunity to shape the commerce foundation for Salesforce’s future, influencing key decisions across engineering, architecture, UX, and GTM teams. What You’ll Own Customer-Facing Experiences Billing and commerce portals enabling self-service for purchasing, billing, subscription management, and AI-powered assistance.
Unified Service Layer API-first platform delivering consistent, scalable capabilities across channels and integrated systems
Your Impact Set the Vision: Build a unified eCommerce strategy that integrates agentic experiences, personalization, and automation for a deeply connected customer journey.
Build the Future: Drive next-gen capabilities powered by Agentforce, Data Cloud, and modern AI/ML technologies to deliver smarter, faster, and seamless experiences.
Lead and Scale: Grow and empower a talented product team to deliver high-impact outcomes.
Influence at Scale: Partner with senior executives and cross-functional leaders—including PLG, T&P, Pricing, and Revenue Ops—to deliver transformative digital solutions that fuel Salesforce’s growth strategy.
Own the Metrics: Define KPIs for adoption, revenue impact, and operational efficiency—tracking progress transparently and iterating for impact.
Who You Are Strategic Product Leader: 10+ years in product management with expertise in eCommerce, self-service, or subscription commerce for B2B/B2C.
Platform Visionary: Experience leading platform-level products and unified service layers at global scale.
Technically Fluent: Strong understanding of API-first design, integrations, and commerce architecture.
Executive Communicator: Ability to align stakeholders across a complex, matrixed environment and influence at the C-level.
Customer Obsessed: Passion for turning complex workflows into elegant, agent-assisted solutions
Preferred Experience SaaS or subscription commerce leadership in large-scale platforms.
Familiarity with Salesforce ecosystem or comparable enterprise systems.
Experience delivering AI-driven, agent-assisted digital commerce experiences.
Why Join Us eCommerce and self-service are core to Salesforce’s growth strategy. This is your chance to own the digital commerce foundation of a deeply unified platform that powers one of the most innovative and customer-centric companies in the world. You’ll shape experiences that help millions of businesses connect with Salesforce in smarter, more personalized ways—powered by Agentforce, Data Cloud, and the latest in AI-driven innovation.
#J-18808-Ljbffr
Please ensure you read the below overview and requirements for this employment opportunity completely. As Product Director, eCommerce & Self-Service, you will define and drive the vision, strategy, and execution of Salesforce’s next-generation digital commerce ecosystem. This includes ownership of our customer-facing platforms—such as the Billing Portal with its new agentic experiences for guided actions, the Tableau Portal and Store, and the OneCheckout global payment experience—as well as the unified API-first service layer that enables seamless, cross-channel capabilities at scale.
You’ll define a strategy that not only simplifies transactions but also leverages innovations like Agentforce and Data Cloud to create personalized, AI-driven experiences. Success will require close partnership with leaders across Product-Led Growth (PLG), Technology & Products, Product & Pricing Strategy, and Revenue Operations, ensuring alignment on priorities and delivering an integrated experience that drives growth. This role offers a unique opportunity to shape the commerce foundation for Salesforce’s future, influencing key decisions across engineering, architecture, UX, and GTM teams. What You’ll Own Customer-Facing Experiences Billing and commerce portals enabling self-service for purchasing, billing, subscription management, and AI-powered assistance.
Unified Service Layer API-first platform delivering consistent, scalable capabilities across channels and integrated systems
Your Impact Set the Vision: Build a unified eCommerce strategy that integrates agentic experiences, personalization, and automation for a deeply connected customer journey.
Build the Future: Drive next-gen capabilities powered by Agentforce, Data Cloud, and modern AI/ML technologies to deliver smarter, faster, and seamless experiences.
Lead and Scale: Grow and empower a talented product team to deliver high-impact outcomes.
Influence at Scale: Partner with senior executives and cross-functional leaders—including PLG, T&P, Pricing, and Revenue Ops—to deliver transformative digital solutions that fuel Salesforce’s growth strategy.
Own the Metrics: Define KPIs for adoption, revenue impact, and operational efficiency—tracking progress transparently and iterating for impact.
Who You Are Strategic Product Leader: 10+ years in product management with expertise in eCommerce, self-service, or subscription commerce for B2B/B2C.
Platform Visionary: Experience leading platform-level products and unified service layers at global scale.
Technically Fluent: Strong understanding of API-first design, integrations, and commerce architecture.
Executive Communicator: Ability to align stakeholders across a complex, matrixed environment and influence at the C-level.
Customer Obsessed: Passion for turning complex workflows into elegant, agent-assisted solutions
Preferred Experience SaaS or subscription commerce leadership in large-scale platforms.
Familiarity with Salesforce ecosystem or comparable enterprise systems.
Experience delivering AI-driven, agent-assisted digital commerce experiences.
Why Join Us eCommerce and self-service are core to Salesforce’s growth strategy. This is your chance to own the digital commerce foundation of a deeply unified platform that powers one of the most innovative and customer-centric companies in the world. You’ll shape experiences that help millions of businesses connect with Salesforce in smarter, more personalized ways—powered by Agentforce, Data Cloud, and the latest in AI-driven innovation.
#J-18808-Ljbffr