Veterans Staffing
ServiceNow Operations Analyst
Veterans Staffing, Minneapolis, Minnesota, United States, 55401
Servicenow Operations Role
ServiceNow Operations is responsible for the ongoing health, performance, and optimization of the ServiceNow Platform, including managing operational issues, implementing enhancements, supporting upgrades, and ensuring platform best practices. This role will be responsible for collaborating with cross-functional teams to ensure the ServiceNow Platform meets business requirements and maintains high availability and performance. Skills: ITSM, ITOM, incident management, ServiceNow, AWS, MID Servers, REST API, REST, SOAP API Top Skills Details: ITSM, ITOM, incident management, ServiceNow, AWS Additional Skills & Qualifications: Manage ServiceNow Incident and Request queue to resolve operational issues, defects, and service degradations in a timely and efficient manner. Implement and maintain integrations with other Enterprise systems using MID Servers, REST and SOAP API. Conduct and participate in routine maintenance activities like platform upgrades, patching, and cloning activities while ensuring minimum disruption to users. Ensure compliance with security standards, access controls, and audit requirements. Collaborate with the ServiceNow Platform Team (including ServiceNow Architect, BSAs, and Development team) to ensure code quality, performance, and maintainability. Partner with the business on exploring new opportunities to automate the operations processes. Maintain platform documentation, including architecture diagrams, SOPs, and Knowledge Base Articles. Adhere to Agile Methodology and ServiceNow Best Practices. Number of Years' Experience Preferred: 5 to 7 years of ServiceNow Admin experience Experience Level: Intermediate Level Pay and Benefits: The pay range for this position is $50.00 - $60.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a hybrid position in Minneapolis, MN. Application Deadline: This position is anticipated to close on Aug 22, 2025.
ServiceNow Operations is responsible for the ongoing health, performance, and optimization of the ServiceNow Platform, including managing operational issues, implementing enhancements, supporting upgrades, and ensuring platform best practices. This role will be responsible for collaborating with cross-functional teams to ensure the ServiceNow Platform meets business requirements and maintains high availability and performance. Skills: ITSM, ITOM, incident management, ServiceNow, AWS, MID Servers, REST API, REST, SOAP API Top Skills Details: ITSM, ITOM, incident management, ServiceNow, AWS Additional Skills & Qualifications: Manage ServiceNow Incident and Request queue to resolve operational issues, defects, and service degradations in a timely and efficient manner. Implement and maintain integrations with other Enterprise systems using MID Servers, REST and SOAP API. Conduct and participate in routine maintenance activities like platform upgrades, patching, and cloning activities while ensuring minimum disruption to users. Ensure compliance with security standards, access controls, and audit requirements. Collaborate with the ServiceNow Platform Team (including ServiceNow Architect, BSAs, and Development team) to ensure code quality, performance, and maintainability. Partner with the business on exploring new opportunities to automate the operations processes. Maintain platform documentation, including architecture diagrams, SOPs, and Knowledge Base Articles. Adhere to Agile Methodology and ServiceNow Best Practices. Number of Years' Experience Preferred: 5 to 7 years of ServiceNow Admin experience Experience Level: Intermediate Level Pay and Benefits: The pay range for this position is $50.00 - $60.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a hybrid position in Minneapolis, MN. Application Deadline: This position is anticipated to close on Aug 22, 2025.