Aston Carter
Transportation Case Specialist
Join the Logistics Support Case Team to provide critical support to vendors and sellers utilizing inbound transportation services. In this role, you'll resolve operational challenges, ensure service quality, and maintain excellent relationships with an extensive shipper network. Responsibilities
Process and resolve shipper support cases through our proprietary communication platform. Research and resolve missed pickup issues and other transportation disruptions. Maintain case resolution goal rate. Conduct proactive outreach calls when necessary. Document case resolutions and maintain accurate records for continual improvements. Collaborate with carriers and vendors to ensure successful freight pickup and delivery. Apply critical thinking skills to solve complex logistics challenges. Essential Skills
Strong analytical and problem-solving abilities. Excellent written and verbal communication skills. Basic computer proficiency, including experience with spreadsheets and data filtering. Ability to work independently and think critically. Strong attention to detail and accuracy. Customer service orientation. Additional Skills & Qualifications
Familiarity with transportation terms and supply chain concepts. Experience with AI and Large Language Models. Previous experience in logistics, banking, insurance, or related fields requiring data analysis. Experience in roles requiring verification and validation of information. Track record of career growth in previous positions. Work Environment
This is an onsite position located in Tempe. The schedule is Monday through Friday, from 8:30 AM to 5:00 PM. The role starts as a contract-to-hire position with opportunities for conversion to full-time employment. Upon conversion, competitive pay increases, full benefits, vacation time, and college tuition support are offered. Pay and Benefits
The pay range for this position is $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
This is a fully onsite position in Tempe, AZ. Application Deadline
This position is anticipated to close on Aug 20, 2025.
Join the Logistics Support Case Team to provide critical support to vendors and sellers utilizing inbound transportation services. In this role, you'll resolve operational challenges, ensure service quality, and maintain excellent relationships with an extensive shipper network. Responsibilities
Process and resolve shipper support cases through our proprietary communication platform. Research and resolve missed pickup issues and other transportation disruptions. Maintain case resolution goal rate. Conduct proactive outreach calls when necessary. Document case resolutions and maintain accurate records for continual improvements. Collaborate with carriers and vendors to ensure successful freight pickup and delivery. Apply critical thinking skills to solve complex logistics challenges. Essential Skills
Strong analytical and problem-solving abilities. Excellent written and verbal communication skills. Basic computer proficiency, including experience with spreadsheets and data filtering. Ability to work independently and think critically. Strong attention to detail and accuracy. Customer service orientation. Additional Skills & Qualifications
Familiarity with transportation terms and supply chain concepts. Experience with AI and Large Language Models. Previous experience in logistics, banking, insurance, or related fields requiring data analysis. Experience in roles requiring verification and validation of information. Track record of career growth in previous positions. Work Environment
This is an onsite position located in Tempe. The schedule is Monday through Friday, from 8:30 AM to 5:00 PM. The role starts as a contract-to-hire position with opportunities for conversion to full-time employment. Upon conversion, competitive pay increases, full benefits, vacation time, and college tuition support are offered. Pay and Benefits
The pay range for this position is $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
This is a fully onsite position in Tempe, AZ. Application Deadline
This position is anticipated to close on Aug 20, 2025.