Clayton Homes
Customer Advocate (Gatekeeper)
Clayton is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance. General Expectations
Advocate for the end customer by upholding the highest quality, world-class expectations on their behalf at your respective gateway. Serve as an expert in identifying quality issues, facilitating the root cause process, and taking the lead in galvanizing the resources needed to correct the quality issues before allowing the home to pass through their gateway. Duties / Responsibilities
Inspect the home through the lens of the end customer. Read and understand both the order and the prints for the day's run, in preparation for homes coming through the gateway that day. Rectify any discrepancies with engineering and the Area Manager immediately. Inspect homes using the checklist provided, DAPIA, and general knowledge and experience. Immediately stop homes that do not meet the required quality standards. Work with the Area Manager(s) in your gateway to determine the root cause of issues by providing paperwork and tracking the completion of that paperwork within 24 hours for all repeat issues. Keep a floor-by-floor record of audit results for the Area Manager EVAL (supporting documentation). Tabulate daily results and provide information to TMX team. Track finding data and chart for display on communication centers / morning huddle discussions. Track shortages on the shortage sheets
relay this information directly to the QA Manager. Apply the final HUD label to every home. Skills, Knowledge, and Abilities Required
DAPIA expert in assigned gateway. Ability to read and understand both orders and prints. Courage to stop the production line. Leadership ability to pull resources together to solve a common problem. Communicating clearly and constructively at all levels of the organization. Education and Qualifications
3 + years of experience in manufactured housing in relevant gateway departments preferred. 1 + years of experience in a QA/QC role preferred. Why Clayton? Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more. As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program. Clayton is proud to have earned spots on the following Forbes lists: America's Best Employers, America's Best Employers by State, Best Employers for Diversity, Best Employers for Women. At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members. Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Clayton is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance. General Expectations
Advocate for the end customer by upholding the highest quality, world-class expectations on their behalf at your respective gateway. Serve as an expert in identifying quality issues, facilitating the root cause process, and taking the lead in galvanizing the resources needed to correct the quality issues before allowing the home to pass through their gateway. Duties / Responsibilities
Inspect the home through the lens of the end customer. Read and understand both the order and the prints for the day's run, in preparation for homes coming through the gateway that day. Rectify any discrepancies with engineering and the Area Manager immediately. Inspect homes using the checklist provided, DAPIA, and general knowledge and experience. Immediately stop homes that do not meet the required quality standards. Work with the Area Manager(s) in your gateway to determine the root cause of issues by providing paperwork and tracking the completion of that paperwork within 24 hours for all repeat issues. Keep a floor-by-floor record of audit results for the Area Manager EVAL (supporting documentation). Tabulate daily results and provide information to TMX team. Track finding data and chart for display on communication centers / morning huddle discussions. Track shortages on the shortage sheets
relay this information directly to the QA Manager. Apply the final HUD label to every home. Skills, Knowledge, and Abilities Required
DAPIA expert in assigned gateway. Ability to read and understand both orders and prints. Courage to stop the production line. Leadership ability to pull resources together to solve a common problem. Communicating clearly and constructively at all levels of the organization. Education and Qualifications
3 + years of experience in manufactured housing in relevant gateway departments preferred. 1 + years of experience in a QA/QC role preferred. Why Clayton? Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more. As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program. Clayton is proud to have earned spots on the following Forbes lists: America's Best Employers, America's Best Employers by State, Best Employers for Diversity, Best Employers for Women. At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members. Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.